Error exporting mp4 file from Animate - publishing fails in Adobe Media Encoder

[carolinem74682505]

I can't seem to export my Animate file to mp4. It gets 60% of the way through and then says Publishing Failed in Adobe Media Encoder. All my Adobe programs are up to date.

[Sukhesh Shenoy]

@carolinem74682505 , Are you using latest version - 15.4 of Media Encoder ?

If yes, there is a known issue with it on Mac. As a workaround to this, please install previous version of Media Encoder (ver 15.2) and try exporting video again. Let me know if you still continue to face issues.

Thanks, Sukhesh.

[carolinem74682505]

Thanks Sukhesh, where can I download an older version? And do I need to uninstall 15.4?

[n. tilcheff]

In CC app you will see something like 'other available versions'.

Choose a previous version and it will replace the current one that does not work.

[Sukhesh Shenoy]

@carolinem74682505 This issue has been addressed in the latest Animate update 21.0.9 released today. Please update your copy of Animate & Adobe Media Encoder to the latest using Creative Cloud Desktop application to avail the fix

[marikamarika]

I have this same error - with PC and with newest versions. Any hints what to try next?

[Mario_CR]

Seems Media Encoder is busted again, lots of complaints with v.22.0 here: https://adobe-video.uservoice.com/forums/911308-media-encoder

Roll back to another version that isn't 15.4 or 22.0. Even older versions work with the latest Animate release.

[juliekulak]

I'm using version 25 - the latest version - on my MacBook and I'm having this issue. Is it still not fixed??