Error on opening Animate - forced shutdown

[leahp57410938]

 

When I try to open animate I get this error and the application is forced to quit. I've uninstalled and reinstalled it... still not working. Any suggestions? 

[Nick Gioia]

What Os are you running?

Also, make sure your system meets the requirements. 

https://helpx.adobe.com/animate/system-requirements.html

[leahp57410938]

I'm on a Windows 10 PC. I've been running it successfully for about 4 years. It's only started having this issue since the most recent update.

[Nick Gioia]

Have you tried downgrading and using an earlier version just to check if maybe its the current version?

[Nick Gioia]

Also, are you opening a current project or a new one?

[leahp57410938]

I'm just trying to open the app. not a project. Gonna try to uninstall and re-install the previous version.

[leahp57410938]

Yeah, the previous version is still bringing up the error. That hasn't worked either 😞

[kglad · Accepted solution]

remove your perferences:

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer

reinstall animate

test

[Nick Gioia · Accepted solution]

Yes, Try what @kglad said. That was my next suggestion.

[leahp57410938]

Cheers kglad + Nicktendo! That's worked. Many thanks 🙂 

[kglad]

you're welcome.

[Nick Gioia]

You are welcome.