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9999pippoflash
9999pippoflash
Inspiring
May 25, 2011
Answered

Flash Pro CS5.5 crashes when duplicating library symbol

  • May 25, 2011
  • 7 replies
  • 19243 views

Whenever I duplicate a library symbol, flash CS5.5 crashes and needs to be restarted.

Any clue?

    This topic has been closed for replies.
    Correct answer UDESCO

    Hi All,

    In case you still face any freezing issue/crashes along the steps mentioned in this forum, please make sure to keep all your Font items in the Library Root itself instead of placing them within folders - as a workaround.

    These crashes along with redundant duplication of Font items in library have been fixed in Flash CC.

    Thanks,

    Nipun

    7 replies

    W
    willrose
    Inspiring
    November 14, 2013

    Regarding the fix supplied by MasterBladeUp, I think this does solve the problem. By default, I kept my embedded font symbols in a Fonts folder:

    Fonts

    > MyFont1

    > MyFont2

    However, I just recently started getting this hanging issue, and upon reading this thread, I noticed that there was a stray duplicate MyFont1 sitting in the root of my Library. I'm assuming that this symbol was generated the last time I duplicated a MovieClip. Now that I was trying to duplicate another MovieClip, I believe Flash was trying to overwrite this stray font symbol, and this was causing the hang. I deleted this duplicate font symbol, tried again to duplicate my MovieClip, and it worked just fine. It did however re-create that stray duplicate font symbol in the root of my Library, so I just had to make sure to delete it again.

    Edit: I am using Flash CS 5.5 on Windows 7.

    UDESCO
    Adobe Employee
    UDESCOCorrect answer
    Adobe Employee
    November 18, 2013

    Hi All,

    In case you still face any freezing issue/crashes along the steps mentioned in this forum, please make sure to keep all your Font items in the Library Root itself instead of placing them within folders - as a workaround.

    These crashes along with redundant duplication of Font items in library have been fixed in Flash CC.

    Thanks,

    Nipun

    gindala
    gindala
    Participating Frequently
    September 1, 2011

    Same issue here.... for now let's just give up on using dynamically linked fonts, it just doesn't really work.... too bad that I had to lose SOOO much work - and now have to spend a couple of hours checking my latest FLA. Thanks Adobe, it's been 3 months already!!

    Stefan

    E
    eLearningDave
    Known Participant
    September 8, 2011

    I'll say one thing about this bug, at least its consistent.  As soon as I open up a project, try to duplicate a symbol and Flash freezes up and crashes, I know exactly what to do!  Go delete any embedded fonts that may be in the library and all is well!

    dave

    gindala
    gindala
    Participating Frequently
    September 8, 2011

    I will be working in Corona / other SDK's until Adobe gets it act together, can't afford spending loads of money yearly on software that crashes with worsening quality control. "Auto-save" feature was the final nail in the coffin for me - basically Adobe admitting that they can't code stable software anymore. At least Photoshop still works OK.

    R
    rymbrant
    Participating Frequently
    August 26, 2011

    A good work around for me has been to select all of the keyframes in a clip i want to duplicate and paste them into a new empty movieclip. 

    E
    eLearningDave
    Known Participant
    August 26, 2011

    Hmm, good idea.  I didn't think of that.  However, the bug should be elimated from CS 5.5 and then we wouldn't need these work arounds.  Thanks for the tip!

    dave

    R
    rymbrant
    Participating Frequently
    August 26, 2011

    I totally agree, and i keep forgetting to assign my classes again to the new clips, very annoying

    E
    eLearningDave
    Known Participant
    August 8, 2011

    Hello, I have been experiencing the same problem, Flash CS 5.5 just hangs when trying to duplicate a symbol in the library or the stage.  I deleted the embeded fonts (Arial and Arial Bold) that I had in the library and now I can duplicate symbols again.  However, this will cause issued down the road with dynamic text boxes and htmlText.  I'll have to deal with that later.  Just thought I'd let people know what solved the problem for me.

    dave

    A
    Anonymous
    June 2, 2011

    Im having the same problem. I have a very large project that has multiple fonts in textfields scattered. I created a jsfl that would set the font in all textfields in the doc to the font we want to use, if it has the font in the font symbol in the library. After doing this and saving as CS5.5 it will crash on a few of the Fla's on Save.

    I'm not sure if this helps but this is from the Console, ibChar16.dylib, looks like the crash :

    Binary Images:

        0x1000 -  0x1a54ff3 +com.adobe.flash 11.5.0.325 (11.5.0) <D03BEE1B-4B97-8469-285F-A5746B2AE425> /Applications/Adobe Flash CS5.5/Adobe Flash CS5.5.app/Contents/MacOS/Adobe Flash CS5.5

    0x2db7000 -  0x2f31fe3 +com.adobe.PlugPlug 2.5.0.232 (2.5.0.232) <04C90B5C-DC6D-A2B5-BE9B-193466222BE7> /Applications/Adobe Flash CS5.5/Adobe Flash CS5.5.app/Contents/Frameworks/PlugPlug.framework/Versions/A/PlugPlug

    0x2fda000 -  0x30a7fe7 +com.adobe.AXEDOMCore AdobeAXEDOMCore 3.5.101.12783 (3.5.101.12783) <117ACA20-072D-0AB2-CCB9-0385FF43CB14> /Applications/Adobe Flash CS5.5/Adobe Flash CS5.5.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore

    0x3119000 -  0x31aaff7 +libicucnv.dylib.36.0 36.0.0 (compatibility 36.0.0) <581475CC-C039-1B42-49BA-71811D8B4E15> /Applications/Adobe Flash CS5.5/Adobe Flash CS5.5.app/Contents/Frameworks/ICUConverter.framework/Versions/3.6/libicucnv.dylib.36.0

    0x31c9000 -  0x3296ff3 +libicui18n.dylib.36.0 36.0.0 (compatibility 36.0.0) <08F15219-7F35-574E-7725-1ACAA1B18A00> /Applications/Adobe Flash CS5.5/Adobe Flash CS5.5.app/Contents/Frameworks/ICUInternationalization.framework/Versions/3.6/libicui18n.dylib.36.0

    0x32f9000 -  0x33d3fef +libicuuc.dylib.36.0 36.0.0 (compatibility 36.0.0) <5EE72009-40B3-7FB7-3A49-576AEDE0D400> /Applications/Adobe Flash CS5.5/Adobe Flash CS5.5.app/Contents/Frameworks/ICUUnicode.framework/Versions/3.6/libicuuc.dylib.36.0

    0x3413000 -  0x3dc3fff +libicudata.dylib.36.0 36.0.0 (compatibility 36.0.0) <02108DEA-3DD2-14BE-DAEB-BE522B619C1D> /Applications/Adobe Flash CS5.5/Adobe Flash CS5.5.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0

    0x3dc6000 -  0x3dd1ff3 +libChar16.dylib ??? (???) <758855AC-2E45-350B-D64E-39422835F760> /Applications/Adobe Flash CS5.5/Adobe Flash CS5.5.app/Contents/MacOS/libChar16.dylib

    0x3dda000 -  0x3df3fe7 +libCoreTypes.dylib ??? (???) <4943E74A-FB75-ABB7-C34A-967920772CB4> /Applications/Adobe Flash CS5.5/Adobe Flash CS5.5.app/Contents/MacOS/libCoreTypes.dylib

    Thanks, Andy Stone

    _
    _Q-EyonOS
    Participating Frequently
    June 29, 2011

    Hi Andy,

    Do you crash if you use your JSFL file on a single fla? If you find that you are crashing when running your JSFL on multiple fla, make sure to check the Activity Monitor to see how much memory is being consumed.

    If you can reproduce using a single fla, can you please send me a sample fla and your JSFL file? It would help tremendously if we can reproduce this crash in-house. You can email it to FlashAuthBetaBugs@adobe.com. Please note that our filter system cannot accept .zip file. If the user are to zip their fla, please have them change the file extension from .zip to .zzz.

    Thanks,

    Q

    x_a_n_d_e_r
    x_a_n_d_e_r
    Participating Frequently
    May 26, 2011

    I'm experiencing the exact same problem.I'm also running on Windows XP SP3, but mine is a small project.

    9999pippoflash
    9999pippoflashAuthor
    Inspiring
    May 26, 2011

    There is probably a way to fix this directly in the xfl xml structure of library. Also CS5 had often problems because of library's malformed xml. Lets wait for *Q to give us a hint

    _
    _Q-EyonOS
    Participating Frequently
    May 26, 2011

    Thanks for the fla. In your PromptOK symbol, I've narrowed your issue down to a single text block with the font name "Project - Text*". Flash no longer hangs when I change this font to something else such as Arial. I've forwarded your fla to our team's font expert for investigation. In the mean time, can you please tell me how was the font Project - Text* created? Is it a custom font?

    _
    _Q-EyonOS
    Participating Frequently
    May 25, 2011

    Hi Filippo,

    Please provide me with more information.

    1. Which platform are you on (Mac or Window)? If Mac, please specify the version 10.5 or 10.6. If Window, please specify XP, Vista, or Win 7.

    2. Did you crash immediately after selecting Duplicate from the right click (context) menu? Or did you crash after dimissing the Duplicate Symbol dialog?

    3. Was there a crash log available? If yes, please post it.

    4. Please delete your user configuration file, Flash CS5.5, and see if you are still crashing.

    • Window XP - C:\Documents and Settings\<username>\Local Settings\Application Data\Adobe\Flash CS5.5
    • Window Vista & Window 7- C:\Users\<username>[AppData]\Local\Adobe\Flash CS5.5
    • Mac - Volume/Users/<username>/Library/Application Support/Adobe/Flash CS5.5

    Let me know if this work out for you.

    Thanks,

    Quynh

    Flash Authoring, QA

    9999pippoflash
    9999pippoflashAuthor
    Inspiring
    May 25, 2011

    Hi Quynh,

    I am windows XP Sp3,

    It crashes after choosing the new clip name and pressing OK on the duplicate clip dialog. It hangs, and I have to close manually the program or the process.

    I deleted configuration files, and it crashes anyway.

    It is a very large project I was working on CS5, and then I moved on 5.5.

    It started to do it after I have deleted a few movieclips in the same folder. In the original project it doesn't crash, but I did several changes form that.

    Some movieclips crash when duplicated, others don't.

    I have also tried saving to xfl and reloading, but crashes abnway.

    I do not have a crash log, do you know a way to activate it?

    Want me to send you the fla file?

    thx

    Filippo

    _
    _Q-EyonOS
    Participating Frequently
    May 25, 2011

    Yes, it would be most helpful to have the fla file. Please forward it to me at FlashAuthBetaBugs@adobe.com. If you are to zip your fla, please change the .zip extension to .zzz to avoid our spam filter system. Please also include the steps on how to repro such as which movieclip to duplicate, etc...

    Thanks,

    Quynh

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