Google Fonts not loading in the 'Add Web Fonts' UI in Animate CC

[gooneybird]

Here's the issue. I'm hoping someone else has experienced this and knows how to fix it:

• I'm using the latest version of Animate on Windows 10
• I create an HTML Canvas document with a dynamic text field.
• I click the globe icon next to the Font Family name to Add Web Fonts and select Google Fonts
• The interface opens, but, depending on the sort type that I choose, either a small subset of the fonts are listed or none at all.

When I choose Sort by Alphabet, for instance, only the fonts starting with the letter 'A' all the way to 'Bevan' are listed. No more:

Other sort types result in 0 fonts displayed. Sometimes I'll see a few fonts displayed, but usually only around 20 or so.

I've had a live support session that resulted in no solution. I noticed they cleared some files (the 'gfonts' folder under the AppData folder).  There's a cache folder there that lists 236 fonts (more than what is displayed in the interface, but still way less than the full Google Fonts list). If I delete the whole gfonts folder and restart Animate, it reappears with the same number of fonts (and same behavior) each time.

It's driving me nuts. Any suggestions would be appreciated.

[GoryGreg]

I have the same problem, though my Google Fonts has always been a bit flakey (sometimes never showing any fonts) even after resetting preferences. I thought it was a setting.

[Preran]

Can you share your case number with me? To share your number, click my picture and use the Message button. I will see what I can do.

[GoryGreg]

And please dont forget to come back and give the solution if you get this resolved. Cheers.

[gooneybird]

I definitely will. Thanks for posting, btw. It helps to see that the issue is identical for you.

[gooneybird · Accepted solution]

I spoke with tech support and they were able to replicate the issue. So it's a known bug now, at least.Gory Greg​

[GoryGreg]

gooneybird​ Thanks for getting back and letting me know!

[GoryGreg]

Has this ever been resolved or still being looked at? I still only get to 'Bitter' in the Google Fonts list when I have 'Alphabet' selected in Sort by: . When I search for a font like Hind, which is in Google Fonts, it brings up nothing.

[gooneybird]

Just updated Animate today, and the Google Font issue remains. *sigh*

[ericr40342292]

Also an issue with Typekit. Only a few "A" fonts load in the UI. Have been waiting for 20 minutes for more to load but no deal.

[gooneybird]

Yep. Same thing for me.

I was really hoping this was going to be a quick fix.

[ericr40342292]

I just reverted back to last version. works way better.

[gooneybird]

Good news, everyone...this issue has been fixed! I got an email today saying the December update (19.1.0.349) addresses the font problem.  I just tried it out and it looks like ALL of the Google fonts loaded. Note: It takes a while to load them all the first time.

ericr40342292​ Gory Greg​

[JoãoCésar]

These are excellent news!

[GoryGreg]

Thanks gooneybird for letting me know so quickly.

Glad it's finally sorted!

[neerjasharma]

Libre Franklin is not showing up in the google fonts pls help. I have tried everything from signing out of creative cloud to reinstalling versions nothing seems to work.

[Tom Hartney]

This issue is still present in Animate 2021 - 3 years on from whe the issue was raised.

Any update on this?

[Sukhesh Shenoy]

@Tom Hartney The Google fonts dialog of Animate has infinite scrolling - the content gets loaded continuously only as you scroll down the dialog. I was able to scroll down till 'R' after sorting by "Alphabet" - so it looks fine at my end.

This load time depends on the internet speed of your setup as well. Also, make sure you are on the latest version of Animate - 21.0.7.

Let me know if you are still facing the issue.

Thanks, Sukhesh.

[Ron Barassi]

Still google web fonts not showing on publish.

Adobe fonts do.

Please fix this.

Ron

[Arvind Singh Tanwar]

@Ron Barassi can you please share the sample fla file here for us to look at ?