How to fix "Unable to multiply transform. GDI Status: 1" error

[excel35903230wj9o]

Dear Sir/Madam,

When i open adobe animate software i got this below attached popup massage. How to fix this issue.

The massage like "Unable to multiply transform. GDI Status: 1".

Thanks and regards

Eswarkumar

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

[excel35903230wj9o]

How should I proceed to resolve the 'Unable to multiply transform. GDI Status: 1' error?

[Phorgador]

If you have this issue still:
https://community.adobe.com/t5/animate-discussions/unable-to-multiply-transform-gdi-status-1/td-p/14...

Here some of us found an answer that fixed this.

[kglad]

do you have a teams, enterprise or education subscription?

[excel35903230wj9o]

I'm using Adobe Animate on my office laptop provided by my employer;

[kglad]

does that mean you do have a teams or enterprise subscription?

[excel35903230wj9o]

Yes i have Adobe for Enterprise subscription.

[kglad]

you have to contact your admin.  they need to fix it.

[excel35903230wj9o]

Is it possible to give any solution for this issue? I am still facing this popup. I re-install the software also.

[kglad]

not that i know of. i believe it's a packaging error.