Skip to main content
H
harisahmed
Known Participant
March 21, 2022
Question

HTML5 Adobe Animate Export Preview not showing

  • March 21, 2022
  • 7 replies
  • 1696 views

Hello,

I have made an animation in Adobe Animate HTML5 canvas. Everything was working fine couple of hours ago but suddenly now, when I export animation in JS/HTML, its just showing white screen and nothing is playing. Even my older animations are not getting previewed through Animate and I am also opening it as local live server using Visual Studio Code, then again its not showing preview. I have used chrome, Firefox and Microsoft edge for preview.

    This topic has been closed for replies.

    7 replies

    F
    Fernando5D61
    Participant
    March 21, 2022

    Until a more appropriate solution arrives, manually replacing the call with this one works:
    https://s0.2mdn.net/ads/studio/cached_libs/createjs_2019.11.15_min.js

      SportalBG
      SportalBG
      Participating Frequently
      March 21, 2022

      Hi,

      I'm having the same problem!

      This URL https://code.createjs.com/1.0.0/createjs.min.js is not available.
      I hope this will be fixed ASAP.

        Robb Nemo
        Robb Nemo
        Inspiring
        March 21, 2022

        I'm having a similar problem - No errors are thrown up when I publish the animations but nothing gets past the spinning preloader in the preview, even when I try to open older animations that I have previously worked fine. I have the same problem when I try to open the animations that have worked fine previously from my webservers too. I've tried opening them using Chrome, Edge and Firefox on 3 separate machines, but all get stuck on the preloader. 

          JoãoCésar17023019
          Community Expert
          JoãoCésar17023019Community Expert
          Community Expert
          March 21, 2022

          Hi.

           

          It seems there's some issue with the CreateJS CDN:

          https://community.adobe.com/t5/animate-discussions/getting-the-quot-net-err-name-not-resolved-quot-error/m-p/12825838#M352592

           

          Please let us know.

           

          Regards,

          JC

            L
            Lena236791045dc6
            Participant
            March 21, 2022

            Hi there,

            I am having the exact same problem. I hope they fix it soon!

            L
            Lena236791045dc6
            Participant
            March 21, 2022

            I could resolve the problem by using this explanation: https://community.adobe.com/t5/animate-discussions/getting-the-quot-net-err-name-not-resolved-quot-error/m-p/12825838#M352592

             

            Worked perfectly fine

              twopeanuts
              twopeanuts
              Participant
              March 21, 2022

              This is the solution for now! But what happens when you export for the defnetive (online) publication, you have to add additional files?

              twopeanuts
              twopeanuts
              Participant
              March 21, 2022

              Same here. I was wondering what I did differently, but when I read there are more people with the same issue, it must be a bug.

                emjustem
                emjustem
                Participant
                March 21, 2022

                I have the same issue after the update, I can no longer open any earlier index-files (that have been confirmed to work as they have been published as ads), all come up blank on multiple computers and browsers. 

                  Terms & ConditionsAccessibility statement
                  Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices