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pablo_el_tipo
pablo_el_tipo
Participating Frequently
November 8, 2019
Answered

Impossible to change font weight

  • November 8, 2019
  • 16 replies
  • 8413 views

Hello everyone!

I'm having an annoing issue. I can't change the font weigth. It appears blocked. I made a lot of things: reinstall Animate, come back to default settings... etc and I still can't.

I'm working actively in Animate and I am having to create texts in Illustrator and copy-paste them in Animate, but I have to do it everytime I have to make a minimum change.

Please help!!!

 

    Correct answer Mohanaraj

    Hi All 

    Just wanted to let you know that this issue has been addressed in the latest update (20.0.2.22168) that we have pushed today. Please update your copy of Animate to the latest to avail the fix.

     

    Thanks!

    Mohan

    16 replies

    Show previous replies
    Mohanaraj
    Adobe Employee
    Mohanaraj
    Adobe Employee
    January 8, 2020

    Hi,

    We have heard this issue from couple of users who have updated to Catalina from previous Mac OS versions. We have no luck yet reproducing this in-house as this doesn’t seems to happen with OS update every time. We are still actively investigating the cause of this issue.

    In the meantime couple of users have confirmed that updating Catalina to the latest or Installing Catalina a fresh(not an update on top of the older Mac OS version) help resolve this issue. Could you please try this and see if that helps?

     

    Thanks!

    Mohan

    Erick Jones
    Erick Jones
    Participating Frequently
    January 8, 2020

    I am having the same issue. Updated now and it didn't help. Still the same thing, I cannot choose the font's weight.

    pablo_el_tipo
    pablo_el_tipoAuthor
    Participating Frequently
    December 30, 2019

    Pleeease Adobe! You've got so much time to fix this. Offer us a solution soon, please. It's very hard and time consuming to work this way.

    A
    alejandrob69093394
    New Participant
    January 1, 2020

    Pablo. Parece que las fuentes intaladas en el mac dan algún tipo de probelma. Quizás hay alguna fuente estropeada, quizás animate no sopoeta tantas fuentes instaldas. Prueba desactivar todas las fuentes y ver si aparece el font weight, y, si aparece, luego activa las fuentes una por una hasta encontrar el problema. Yo también estaba desesperado... Suerte.

    pablo_el_tipo
    pablo_el_tipoAuthor
    Participating Frequently
    January 2, 2020

    Pero esa no puede ser la solución... Trabajo con fuentes de clientes que no puedo desactivar porque realmente no sé ni donde están los archivos originales y no voy a arriesgarme a perderlas y tener que volver a pedirlas. Además, si no da ningún problema en el resto de apps (Illustrator, Photoshop... etc) no creo que sea un problema de mis fuentes, si no de Animate. 

    En cuanto a la cantidad, no va a ser eso porque tengo bastantes pocas. No soy un coleccionista obsesivo de fuentes.

     

    pablo_el_tipo
    pablo_el_tipoAuthor
    Participating Frequently
    November 11, 2019

    I've talked with technical support and they told me it is a known issue happening with Catalina SO so I have to wait until they solve it.

    Hope can help to anyone having the same issue.

    S
    SquigglyLines
    New Participant
    November 14, 2019

    i also have the same problem since upgrading to Catalina.

    this is a major headache

    C
    ClayUUID
    Brainiac
    November 8, 2019

    Are you saying you can't select bold in ANY font? Does the problem exist in both AS3 and Canvas documents? Does the keyboard shortcut for bold also not work?

    pablo_el_tipo
    pablo_el_tipoAuthor
    Participating Frequently
    November 8, 2019

    Yes sure. No font at all. Not bold, nor italic, black, narrow... etc

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    November 8, 2019

    Because none of the solutions here have helped, and no one was able to reproduce your issue, I suggest getting in touch with our tech support team https://adobe.ly/2WYE62m for further investigation.

     

    Thanks,

    Preran

    JoãoCésar17023019
    JoãoCésar17023019
    Community Expert
    November 8, 2019

    Hi.

     

    It's working for me in both 2019 and 2020 versions.

     

    So it might be a bug related to your installation and/or OS and/or device.

     

    Please submit this issue here:

    https://www.adobe.com/products/wishform.html

     

     

    Regards,

    JC

    pablo_el_tipo
    pablo_el_tipoAuthor
    Participating Frequently
    November 8, 2019

    Thank you very much JoãoCésar. I have already done. 

    I think it's possible not to be a bug, but an option to block the select box and I pressed a keyboard shortcut to it without knowing or something similar, because it started before any software update. It was spontaneous.

    F
    FUNE78
    Inspiring
    November 8, 2019

    Is this related to Animate 2020, did it work in Animate 2019?

    pablo_el_tipo
    pablo_el_tipoAuthor
    Participating Frequently
    November 8, 2019

    No, it didn't work in Animate 2019. In fact I updated the version this morning and I was hopping it would be solved, but it didn't.

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