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New Participant
September 6, 2017
Answered

Keyboard shortcuts doesn't show up.

  • September 6, 2017
  • 3 replies
  • 3286 views

Is anyone else having this problem?

The Keyboard shortcuts will not appear, but animate will think it has and therefore will not let me use the program until i close out of it. This is incredibly annoying since there are new hotkeys I need to make and I can no longer make them now that the shortcut window doesn't appear. Alternative problem could be my multiple display and that the Keyboard shortcuts window is hiding from all of them. Here is a link that will better describe my problem visually:

Keyboard shortcuts will not appear - YouTube

But back to the main question. Is this a bug that other people are experiencing? If not, then I sure am and Adobe should add a fail safe patch that prevents anybody from losing the Keyboard shortcuts window. Alternate question that relates to my multiple screen. Is there a way to reset adobe animate to get me back in a position where the Keyboard shortcuts window will appear on my main monitor and not some mysterious now disconnected monitor from when I used it last. I've tried switching to different work spaces and none of them works. Preference and other panels all come up to my main display, but Keyboard shortcuts still does not appear at all on no monitor and not behind animate, it is no where to be found and animate becomes unusable until I close what isn't even open.

Please help, thank you!

This topic has been closed for replies.
Correct answer Coolprinter

Solved it, I just uninstall with preference remove...

3 replies

Participating Frequently
June 23, 2021

I have the same issue but mine was some CRAP to do with my "primary monitor" when i switch primary monitor from one to the other, the keyboard shortcut window it shows. The part that really annoys me is that the preferences window shows no matter what monitor is primary! ANNOYING!!! i recently reinastall and i am not going to reinastall again.
would love it to be ae ACTUAL fixed not just the usual "work around" BS of animate.

CoolprinterAuthorCorrect answer
New Participant
September 8, 2017

Solved it, I just uninstall with preference remove...

Colin Holgate
Inspiring
September 6, 2017

Your layout seems strange in general. How did you get rid of all of the windows? Does choosing Reset (whatever workspace you're on) from the Workspaces menu help at all?

That aside, does pressing Escape let you exit the keyboard shortcuts and not have to use the task manager?

Look at this article about fixing cases where apps windows can go off screen:

https://support.microsoft.com/en-us/help/181691/some-programs-are-displayed-off-the-screen

By the way, when you do a Sync Settings you get your keyboard shortcuts. If it says there's a clash you can choose to use Cloud, which should sort out your local settings.

New Participant
September 6, 2017

Reset doesn't work, and my layout is customized for my bare essentials that I have been using for years. Thank you for you for the tip about pressing esc I can't believe I haven't tried that. You link is a glimmering piece of hope however when I right click my programs on the taskbar I don't get the option to move. http://i.imgur.com/K6Ib5mb.png I will have to use my laptop to sync the new hotkey but out of principle I will still strive to solve this answer. You gave me a lot of help unfortunately none of them solved my problem but thank you so much anyways!!