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Mask not rendering after October 2018 update

New Here ,
Oct 26, 2018 Oct 26, 2018

I can see the mask working properly in the preview, but it doesn't work when I render the movie to a swf or as a video. The layers are visible and locked.

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correct answers 1 Correct answer

Adobe Employee , Oct 26, 2018 Oct 26, 2018

If you could help us a bit here, can you try installing the previous version of Adobe Animate, and let us know if it works on that version?

If you are in a rush, I suggest reaching out to the tech support team directly using this link Contact Customer Care

They can investigate and log a bug if necessary.

Thanks,

Preran

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Adobe Employee ,
Oct 26, 2018 Oct 26, 2018
LATEST

If you could help us a bit here, can you try installing the previous version of Adobe Animate, and let us know if it works on that version?

If you are in a rush, I suggest reaching out to the tech support team directly using this link Contact Customer Care

They can investigate and log a bug if necessary.

Thanks,

Preran

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines