Parameters disappear while exporting animated GIF

Forum|Forum|3 years ago
December 8, 2022
1 reply
1300 views

Hi guys,
I have a problem when I export my animation to GIF format.
So, I click "Export" -> "Export animated GIF" and want to change some parameters before save. For example, I choose parameter "Selective" and then all parameters just disappear. And this happens with all animations I make. Can be any solutions for this?

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Correct answer kglad

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer

use the desktop app to install animate

kglad

Community Expert

i don't see that.

reset your preferences:

remove

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

Mac:

/Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and /Users/<username>/Library/Preferences/Adobe/Animate/<version>/

T

tasha2000Author

Participant

I deleted in Local folder "en_US" folder and in Roaming all folders and files. And restart my PC. Unfortunately it didn't work, all parameters in Export windows still disappear

kglad

Correct answer

Community Expert

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer

use the desktop app to install animate

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