Parameters disappear while exporting animated GIF

[tasha2000]

Hi guys,
I have a problem when I export my animation to GIF format.
So, I click "Export" -> "Export animated GIF" and want to change some parameters before save. For example, I choose parameter "Selective" and then all parameters just disappear. And this happens with all animations I make. Can be any solutions for this?

[kglad]

i don't see that.

reset your preferences:

remove

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

Mac:

/Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and /Users/<username>/Library/Preferences/Adobe/Animate/<version>/

[tasha2000]

I deleted in Local folder "en_US" folder and in Roaming all folders and files. And restart my PC. Unfortunately it didn't work, all parameters in Export windows still disappear

[kglad · Accepted solution]

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer 

use the desktop app to install animate 

[tasha2000]

I reinstall the program and the problem is gone. Thanks!

[kglad]

@tasha2000 

you're welcome.

[Tgudy]

I'm having the same issue with latest version of Animate 2023, which I recently upgraded
I tried the solution but it works only sometimes, and sometimes the parameters disappear like that. When it does, I have to cancel everything and start the process again, hoping the parameters won't disappear, which takes a lot of time since the animations are big.
Before the upgrade I was using Animate 2018 and have never had that issue..

[Mario_CR]

I can confirm this is indeed a bug in v.23.0.2. It happens when you keep clicking on the window while it's loading the preview., most noticeable on very large gifs.

I made a 4k gif as a test. Although rendering gifs at these sizes is counterproductive and generally considered bad practice, the UI should not disappear like that. Here's what you can do to avoid the issue:

• Workaround #1: Once you change a parameter, do not click on the window until it finishes the preview.
• Workaround #2: Click and stay on the "Original" tab; you won't load a preview this way but you won't have to wait while changing parameters.

• Workaround #3: Use video instead of gif when dealing with high resolutions and long animations.

[Tgudy]

Thank you so much for your reply!
I was used to do other stuff while Animate process the animated gifs parameters, since it always take a while, so now I'll try to stay on the screen and do the workaround #1 and #2
(Workaround #3 I can't rely on because I always deliver both video and gif files to my clients)