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tasha2000
Participant
December 8, 2022
Answered

Parameters disappear while exporting animated GIF

  • December 8, 2022
  • 1 reply
  • 1300 views

Hi guys,
I have a problem when I export my animation to GIF format.
So, I click "Export" -> "Export animated GIF" and want to change some parameters before save. For example, I choose parameter "Selective" and then all parameters just disappear. And this happens with all animations I make. Can be any solutions for this?

This topic has been closed for replies.
Correct answer kglad



uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html


restart your computer 


use the desktop app to install animate 

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 8, 2022

i don't see that.

 

reset your preferences:

 

remove

 

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

 

Mac:

/Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and /Users/<username>/Library/Preferences/Adobe/Animate/<version>/

    T
    Tgudy
    Participant
    June 12, 2023

    I'm having the same issue with latest version of Animate 2023, which I recently upgraded
    I tried the solution but it works only sometimes, and sometimes the parameters disappear like that. When it does, I have to cancel everything and start the process again, hoping the parameters won't disappear, which takes a lot of time since the animations are big.
    Before the upgrade I was using Animate 2018 and have never had that issue..

    Mario_CR
    Community Expert
    Mario_CRCommunity Expert
    Community Expert
    June 12, 2023

    I can confirm this is indeed a bug in v.23.0.2. It happens when you keep clicking on the window while it's loading the preview., most noticeable on very large gifs.

    I made a 4k gif as a test. Although rendering gifs at these sizes is counterproductive and generally considered bad practice, the UI should not disappear like that. Here's what you can do to avoid the issue:

    • Workaround #1: Once you change a parameter, do not click on the window until it finishes the preview.
    • Workaround #2: Click and stay on the "Original" tab; you won't load a preview this way but you won't have to wait while changing parameters.

    • Workaround #3: Use video instead of gif when dealing with high resolutions and long animations.
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