Problems with Adobe animate crashing
Hi, I am trying to use adobe animate but everytime I try to do something it crashes. I am using an acer predator helios and running windows 10.
I've installed and reinstalled and restarted but it still doesn't work.
There is currently 58.6gb free on my c drive.
Other adobe products have been working fine.
Below is the crash report- can anyone tell me what it says and what I need to fix?
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.6.0" clientVersion="4.6.0" applicationName="Adobe Animate" applicationVersion="21.0.3" build="21.0.3.38773" source="Windows-Client" crashType="n/a">
<time year="2021" month="2" day="23" hour="12" minute="9" second="17" timeoffset="720" timezone="New Zealand Daylight Time"/>
<user guid="da1050fd-6f9a-46aa-b4c9-57441b2178eb"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19041" applicationlanguage="en-us" userlanguage="en-NZ" oslanguage="en-US" ram="16226" machine="Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="2208 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="DisplayLink" adapterRAM="" caption="DisplayLink USB Device" description="DisplayLink USB Device" driverDate="20200416000000.000000-000" driverVersion="9.3.3324.0" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="USB\VID_17E9&PID_436E&MI_01\7&1B245C8&0&0001" installedDisplayDrivers=""/>
<gpuinfo availability="Off Line" adapterCompatibility="DisplayLink" adapterRAM="" caption="DisplayLink USB Device" description="DisplayLink USB Device" driverDate="20200416000000.000000-000" driverVersion="9.3.3324.0" videoModeDescription="" pnpDeviceID="USB\VID_17E9&PID_436E&MI_00\7&1B245C8&0&0000" installedDisplayDrivers=""/>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1060" description="NVIDIA GeForce GTX 1060" driverDate="20200131000000.000000-000" driverVersion="26.21.14.4223" videoModeDescription="" pnpDeviceID="PCI\VEN_10DE&DEV_1C20&SUBSYS_12631025&REV_A1\4&2320F23B&0&0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="DisplayLink" adapterRAM="" caption="DisplayLink USB Device" description="DisplayLink USB Device" driverDate="20200416000000.000000-000" driverVersion="9.3.3324.0" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="USB\VID_17E9&PID_436E&MI_00\7&1A6FED1A&0&0000" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="DisplayLink" adapterRAM="" caption="DisplayLink USB Device" description="DisplayLink USB Device" driverDate="20200416000000.000000-000" driverVersion="9.3.3324.0" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="USB\VID_17E9&PID_436E&MI_01\7&1A6FED1A&0&0001" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20181119000000.000000-000" driverVersion="25.20.100.6446" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_3E9B&SUBSYS_12621025&REV_00\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x000000005A628660">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x000000005A628660" symbolname="unknown"/>
<stackStatement index="1" address="0x000000005A6268C4" symbolname="unknown"/>
<stackStatement index="2" EndlessStack="TRUE"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000002E0FB000"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000000000000018"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x000000000000008E"/>
<register name="RDI" value="0x000000000014CA88"/>
<register name="RSP" value="0x000000000014C1A8"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x000000005A628660"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
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<dumpType>
Mini
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<hbLogSessionDllStatus>
</hbLogSessionDllStatus>
</crash>
<sessionId>
866eb169-e6f5-4d46-9c8e-4807d61b5328
</sessionId>
</crashreport>
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