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Serious Brush bug with Latest AnimateCC Update

Forum|Forum|8 years ago
March 30, 2017
18 replies
19429 views

Newest update for AnimateCC has pretty much broken it for me.

Whenever using the brush tool at any size and any smoothing, after about 2-3 minutes a new window pops up saying 'Animate is processing strokes, Please wait'. System hangs after that and I need to restart the program.

Is there any way to roll back? This is a massive problem and I have deadlines this friday and I can't get any work done.

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Correct answer Mohanaraj

Hi All,

The fix for this issue has been rolled out in the update that we have released today. Please update your copy of Animate CC to the latest (16.5.0.100) using the Creative Cloud desktop application. If you don't see an update yet then you can click on the gear icon in Creative Cloud desktop application and choose 'Check for App Updates' option.

This update also features Custom Easing, Ease Presets support for Shape and Classic Tween, Texture Atlas Export and much more. You can learn more about this update at https://www.adobe.com/products/animate/features.html

Thanks!

Mohan

A

alvize

New Participant

Hello I'm having pretty much the same issue of some of the other users reported here.
I'm using Sierra (iMac 2012 + Wacom intous )

Adobe Animate CC ( 16.5.1.104 )

it's impossible to draw fast...at the moment I have to draw a line, wait almost one second and draw another line...

Is there a fix for it available now?

Regards

Alvise

Mohanaraj

Adobe Employee

Hi,

Have you updated your Wacom driver software to the latest? There was an issue with the Wacom driver software which caused the delay and has been fixed in the recent update.

Thanks!

Mohan

KStaggs

New Participant

I just checked for updates using the gear icon and it says all up to date. There is still a good 1 second lag in between drawing strokes that it takes to smooth out the line and the pop up appears. It makes drawing in flash much more of a hassle, and this is my main vector art program.

Im using a Mobile Studio Pro 16in i7.

KStaggs

New Participant

In case anyone else still runs into this problem with the mobilestudio pro, it's fixed when your battery settings are set to high performance! Yay

O

osctorand

New Participant

still happening to me D:

MohanarajCorrect answer

Adobe Employee

Hi All,

The fix for this issue has been rolled out in the update that we have released today. Please update your copy of Animate CC to the latest (16.5.0.100) using the Creative Cloud desktop application. If you don't see an update yet then you can click on the gear icon in Creative Cloud desktop application and choose 'Check for App Updates' option.

This update also features Custom Easing, Ease Presets support for Shape and Classic Tween, Texture Atlas Export and much more. You can learn more about this update at https://www.adobe.com/products/animate/features.html

Thanks!

Mohan

M

mortjanu

New Participant

Hi Mohan.

The latest update didn't resolve the issue for me. Im still getting the pop-up and its still very distracting.

This is running Win 10 64-bit on a fairly new rig with good power.

I was using an older build of animate on a much older mac the other day and did not have any issues im experiencing on my PC.

Again, the problem for me is not that it takes a second to smooth out the line, but that the pop up appears every time, messing up the workflow and being incredibly annoying. Is it not possible to disable just the pop up, and have the smoothing process happen quietly?

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oofinity

New Participant

Noticed this problem happening to me on OS Sierra. Switched off the NVIDIA web driver to the OS X Default Graphics driver and haven't been able to recreate the problem so far. There is still a lag between quick strokes, which is annoying for sketching purposes.

Colin Holgate

Inspiring

One of the things that would provoke the problem was if you had H.264 video in the timeline. I image that it would be affected by which video driver you are using.

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oofinity

New Participant

Wasn't any video in my timeline. Was just going through a blank canvas sketching really fast, creating blank keys and the problem kept popping up. Did the same method with the Default Driver, and wasn't able to recreate it. I've been having issues with the NVIDIA drivers and adobe for awhile now. Past updates would just freeze my computer when running Animate. The latest one seems to just cause this "processing stroke" bug. Working on an iMac late 2012.

edwardb30301390

New Participant

I am having this same problem as well on Mac and I am going insane. I just updated to CC from CS3. I was holding out for so long because CS3 is amazing, literally never crashes. Now I am getting this terrible bug...please help!

Sufferincats

Known Participant

The moderator has a beta file which is very good. I would just like to say that the older versions of Flash/Animate had a way of sometimes corrupting your .fla irrecoverably if they crashed. I started out with Flash 6 and have used every version. This one is the best. When you install the beta version you have to import your prefs like keyboard shortcuts yourself, unlike the retail CC releases. This beta will fix your problem.