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update to the current version.
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my sis said there isnt any other updates
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1. that's incorrect. (though there may not be one compatible with your computer, especially if it's old.)
2. how is your sister related to the questions you're asking?
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A shortcut way to reset the preferences is to launch Animate, then immediately hold down the command-option-shift keys, until you see a dialog asking if you want to reset preferences. I don't know for sure what it would be on Windows, perhaps Ctrl-Alt-Shift?
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to reset preferences: press and hold Control+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) as you start Animate.
but that usually fails (especially for users that have a corrupted preference) to reset the preferences and requires manual confirmation* to ensure preferences were actually reset.
*
define a custom keyboard shortcut
reset preferences
confirm the custom keyboard shortcut was reset.