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seanj89
Participant
July 7, 2016
Question

Surface Pro 4 and Animate CC Drawing lag

  • July 7, 2016
  • 13 replies
  • 14935 views

Hey, I just picked up a Surface Pro 4 (i5, 265GB model) and I've been noticing issues with drawing in Animate CC. It works great on my main setup (iMac with 21UX Cintiq), but I can't seem to draw too fast or I get straight lines/lag in my brush strokes. Did anyone find a solution to this? Toon Boom Storyboard Pro draws fine, but Photoshop has a similar issue, so it seems to be some problem between Adobe apps and the Surface drawing interface.

Any suggestions are greatly appreciated!

Thanks!

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    13 replies

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    sanderjoon
    sanderjoon
    Participant
    November 4, 2016

    Has last update fixed it?

    L
    little fat girl
    Inspiring
    November 1, 2016

    With Surface Studio coming out, I'm hoping your team will consider making the Surface Suite a priority. I would personally much rather see resources put into making the core Adobe products function better on 2-in-1's than producing iPad apps.

    Just my 2 cents.

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    July 11, 2016

    The product team is looking to fix issues related to this one. If you are not on the latest version of Animate CC, i suggest using Feature Request/Bug Report Form  to send your observations to the team.

      I
      idx2014
      Participating Frequently
      August 18, 2016

      I'm having the same issue as above, I've submitted a bug report with links to other people experiencing the same results - do you have an ETA on this issue as it's stopping us all from working!

      Thanks,

      Matt

      O
      Oleg Kulinich
      Participant
      October 17, 2017

      We haven't heard of many similar issues with the latest updates. I suggest getting in touch with Adobe Customer Care Contact Customer Care for investigation. Provide the agent with a link to this thread so that you do not have to repeat your issue.

      Thanks,

      Preran


      Hey Preran,
      If you haven't heard of a problem - doesn't mean you fixed the issue.

      It's still exists, we can't draw with Animate CC - strokes are broken, also strokes are missing, while you're drawing.

      A lot of devices have similar problems as my Surface Pro 4.

      We love Flash/Animate, but this lag has been discussed for few years - and no news still.

      Sad

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