Participant

Question

Surface Pro 4 and Animate CC Drawing lag

Forum|Forum|9 years ago
July 7, 2016
13 replies
14935 views

Hey, I just picked up a Surface Pro 4 (i5, 265GB model) and I've been noticing issues with drawing in Animate CC. It works great on my main setup (iMac with 21UX Cintiq), but I can't seem to draw too fast or I get straight lines/lag in my brush strokes. Did anyone find a solution to this? Toon Boom Storyboard Pro draws fine, but Photoshop has a similar issue, so it seems to be some problem between Adobe apps and the Surface drawing interface.

Any suggestions are greatly appreciated!

Thanks!

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sanderjoon

Participant

Has last update fixed it?

L

little fat girl

Inspiring

With Surface Studio coming out, I'm hoping your team will consider making the Surface Suite a priority. I would personally much rather see resources put into making the core Adobe products function better on 2-in-1's than producing iPad apps.

Just my 2 cents.

Preran

Community Manager

The product team is looking to fix issues related to this one. If you are not on the latest version of Animate CC, i suggest using Feature Request/Bug Report Form to send your observations to the team.

I

idx2014

Participating Frequently

I'm having the same issue as above, I've submitted a bug report with links to other people experiencing the same results - do you have an ETA on this issue as it's stopping us all from working!

Thanks,

Matt

S

stevenc87001330

Participant

I hear your frustration, and I apologize for it. I monitor the forums, and my observations were based purely on numbers that I use to track issues. It wasn't a comment on your position.

Coming to the point, please send me your Adobe ID, location, and phone number over a private message. Click my picture and use the Message button. We will get in touch with you further investigation. I will also send this post over to the product team for their observations.

Thanks,

Preran

Hey Preran,

Has there been any fix to these issues on the Surface Pro? The program is almost unusable because of the lack of palm rejection. Also, drawing seems to have gotten worse with inability to draw smooth circles and increased jitter since the last update.

Please address these issues it is important that I can work on the go.

Thank you.

Steven

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