Surface Pro 4 and Animate CC Drawing lag

Report · Jul 07, 2016

Hey, I just picked up a Surface Pro 4 (i5, 265GB model) and I've been noticing issues with drawing in Animate CC. It works great on my main setup (iMac with 21UX Cintiq), but I can't seem to draw too fast or I get straight lines/lag in my brush strokes. Did anyone find a solution to this? Toon Boom Storyboard Pro draws fine, but Photoshop has a similar issue, so it seems to be some problem between Adobe apps and the Surface drawing interface.

Any suggestions are greatly appreciated!

Thanks!

Report · Jul 11, 2016

The product team is looking to fix issues related to this one. If you are not on the latest version of Animate CC, i suggest using Feature Request/Bug Report Form to send your observations to the team.

Report · Aug 18, 2016

I'm having the same issue as above, I've submitted a bug report with links to other people experiencing the same results - do you have an ETA on this issue as it's stopping us all from working!

Thanks,

Matt

Report · Aug 19, 2016

Just to be sure, have you installed the latest Adobe Animate on your device, and can you reproduce this issue on the latest version?

Report · Aug 19, 2016

I am interested in this as well as I bought a SurfaceBook specifically to use with AnimateCC.

Report · Aug 19, 2016

Yes, using Adobe Animate CC 2015.2

Build no: 15.2.1.95

Report · Aug 19, 2016

In that case, let me check with the product team and get back to you. There could be a delay because of the weekend.

Report · Aug 22, 2016

Thankyou, is there any update on this?

Report · Aug 22, 2016

I checked with the team, and this is a bug they are investigating for a fix in a future update. Stay tuned.

Report · Aug 22, 2016

Thankyou, do you have an ETA on the next build? As you gave the same answer back in July.

Report · Aug 25, 2016

Radio silence. Lovely. Please respond if you find the time - paying clients have been having this issue for close to a year now.

Report · Aug 26, 2016

Apologize for the delay. I monitor multiple forums and it is not possible for me to get to posts immediately.

All product fixes are announced on the day an update is launched. The reason why it is difficult to provide ETAs is because there are many variables that affect the timing of an update.

Request your patience until we have an update with this fix. I have conveyed the urgency to the product team.

Report · Nov 01, 2016

Any news on the issue? Thank you!

Report · Aug 01, 2017

Any luck on this issue? Its been a while...

Report · Aug 02, 2017

We haven't heard of many similar issues with the latest updates. I suggest getting in touch with Adobe Customer Care Contact Customer Care for investigation. Provide the agent with a link to this thread so that you do not have to repeat your issue.

Thanks,

Preran

Report · Sep 15, 2017

In the animate cc release forum they says the problem exist yet today! Amazing very sad, so many new tablets with eacom AES and N-trig, it seems just only old EMR wacom digitizers works with Animate, which means bulky and expensive tablets as the cintiq studio/companion...

Report · Oct 17, 2017

Hey Preran,
If you haven't heard of a problem - doesn't mean you fixed the issue.

It's still exists, we can't draw with Animate CC - strokes are broken, also strokes are missing, while you're drawing.

A lot of devices have similar problems as my Surface Pro 4.

We love Flash/Animate, but this lag has been discussed for few years - and no news still.

Sad

Report · Oct 19, 2017

I hear your frustration, and I apologize for it. I monitor the forums, and my observations were based purely on numbers that I use to track issues. It wasn't a comment on your position.

Coming to the point, please send me your Adobe ID, location, and phone number over a private message. Click my picture and use the Message button. We will get in touch with you further investigation. I will also send this post over to the product team for their observations.

Thanks,

Preran

Report · Nov 14, 2017

Hey Preran,

Has there been any fix to these issues on the Surface Pro? The program is almost unusable because of the lack of palm rejection. Also, drawing seems to have gotten worse with inability to draw smooth circles and increased jitter since the last update.

Please address these issues it is important that I can work on the go.

Thank you.

Steven

Report · Nov 16, 2017

I understand that a few issues with using Adobe Animate on Surface Pro are still under investigation. Let me check and get back to you.

You can file a request with the team using this link Feature Request/Bug Report Form

Thanks,

Preran

Report · Jan 12, 2018

Hallo Preran,

is there any solution or update yet. I have already contacted the Support team here in Germany but didnt get a answer on my problem. is there any update coming, which makes Animate CC work with the surface suit like Photoshop or Illustrator do?

Thanks

Resi

Report · Jan 13, 2018

Someone claims to have found a solution.

Re: Adobe CS6 Brush tool DOESN'T WORK with Surface Pro 4. Photoshop works fine. Using latest wintab ...

Report · Jan 14, 2018

unfortunately it does not solve the drawing lag/bug Problem.

I have tested it on several devices like the acer Switch 5, but like in the new Surface Pro, this following Problem still occurs.

New surface pro drawing bug / straight lines bug in AnimateCC - Microsoft Community

This Problem still exists, while Photoshop cc, Illustrator cc... works perfectly fine with the sruface pro.

I hope a solution will be found soon, because it makes it impossible to work appropriate with Animate cc.

Report · Jan 14, 2018

And it's not going to either. Unfortunately, your device's i5 and integrated graphics aren't powerful enough to handle the vector calculations and it's never going to be. Sell the device and get something better or don't use Animate. I know that's lame but this has been an issue for years now and Adobe clearly doesn't plan on fixing it. Honestly, it's really Microsoft's fault because they abandoned Wacom tech which is what all seasoned drawing programs were developed on and went with N-trig which is far less powerful and pretty much bites. Sorry dude.

Report · Jan 14, 2018

Hey Mike, it seems that it's not about the power. My Surface Pro 4 (i7/16GB RAM) works perfectly with After Effects, and other animation software - like Photoshop, or vector-based Toon Boom Harmony. Your advise to sell the device is equal to move from Adobe Animate to Toon Boom Harmony.

Good luck with new projects though!