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Test Movie doesn't open browser since updating to MacOS Sonoma

Explorer ,
Sep 28, 2023 Sep 28, 2023

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Since updating to Sonoma on my MacBook Air, when I test a movie using Cmd+Enter, it goes through the publishing process but then does not open a browser, so I've no idea if the movie is working or not. Also, some of my HTML5 games that were previously working have started playing up - I just see a bunch of random images from the game (I've attached a screenshot), or the preloader just spins and spins. Are there any known compatibility issues with Sonoma? 

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Product issue , Publish package

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correct answers 2 Correct answers

New Here , Jan 03, 2024 Jan 03, 2024

Also just a heads up, the bookmarked link to the local server will only work after publishing your animte file, and have Animate open (same as when you normally publish). This is what starts the local server, so as soon as you close animate, the local server stops working and the bookmark will no longer work. So simply export, then open the bookmart to test. Screenshot 2024-01-03 at 3.29.41 PM.png

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New Here , May 16, 2024 May 16, 2024

Hello,
The bug is now fixed, with the new Animate version 24.0.3 ! The preview export is working again. 🙂

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Community Expert ,
Sep 28, 2023 Sep 28, 2023

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Hi.

 

This issue also happens to me running Animate on a MacBook Air M1 with Sonoma.

 

I have to publish the files and then open them up using Visual Studio Code and the Live Server extension.

 

Please let the team know about this issue through this link:

https://www.adobe.com/products/wishform.html

 

And regarding your other issue that I suspect it is related to the other topic that you created (https://community.adobe.com/t5/animate-discussions/game-hangs-on-preloader/m-p/14119058), are you running the exported HTML directly or using a server? Please let us know.

 

Regards,

JC

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Explorer ,
Sep 28, 2023 Sep 28, 2023

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Thanks. I'm running the HTML file from the IIS web server on MS Server 2022.

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Community Expert ,
Sep 28, 2023 Sep 28, 2023

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Can you show the browser's console?

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Explorer ,
Sep 28, 2023 Sep 28, 2023

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I assume you mean for the game not loading problem?

 

[User requested removal of attachments as they contain sensitive data.]

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Community Expert ,
Sep 28, 2023 Sep 28, 2023

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Yeah.

 

Yoy have a syntax error on line 5593 of your index.js file. It's an unexpected ")".

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Explorer ,
Sep 28, 2023 Sep 28, 2023

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The one after the curly brace? That happens 223 times in that file. 

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Community Expert ,
Sep 28, 2023 Sep 28, 2023

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I didn't see the actual code. Just the error message.

 

Can you show the lines where the issue happens?

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Community Expert ,
Sep 28, 2023 Sep 28, 2023

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Never mind.

 

You attached the relevant code part.

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Explorer ,
Sep 28, 2023 Sep 28, 2023

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I tried removing that bracket and the erro just changes to Unexpected token '.'

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Community Expert ,
Sep 28, 2023 Sep 28, 2023

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@pauls73381349 

 

i'm beginning to suspect sonoma as the culprit for that code error. can you test using another os?

 

if not, upload your fla to a file server and i'll test for you.

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Explorer ,
Sep 28, 2023 Sep 28, 2023

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Thanks. I'll try it when I get home.

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Explorer ,
Sep 29, 2023 Sep 29, 2023

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Yes, it looks like everything's working as it should in the previous MacOS. God bless Apple. I've let Adobe know. Thanks for all your help.

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Community Expert ,
Sep 29, 2023 Sep 29, 2023

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@pauls73381349 

 

i'm seeing quite a few reports of sonoma and adobe issues in photoshop, indesign and illustrator and now this one in animate.  i suspect we'll see more in the animate forum (eg, @nicholaslue ) and perhaps elsewhere.

 

it seems like a pattern: apple releases a major update > adobe app (not just animate) problems are reported > one or two adobe updates and the problem(s) are fixed.  ie, i recommend not updating to a major apple update (if adobe apps are needed) until it's been released to the general population for 2 or 3 months.

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New Here ,
Nov 01, 2023 Nov 01, 2023

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Hi!

 

I have the same problem here. I tried using 2022, 2023 and 2024 versions.

 

Anyone tried something else?

 

Regards. EB

 

 

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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@Eduardo291700294t8h 

 

what os?

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New Here ,
Nov 02, 2023 Nov 02, 2023

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Hi @kglad !

 

Sonoma 14.1  😞

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Community Expert ,
Nov 02, 2023 Nov 02, 2023

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@Eduardo291700294t8h 

 

you could try a previous version but i suspect that will have the problem, too and you'll need to wait for adobe to fix this bug.

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Explorer ,
Sep 29, 2023 Sep 29, 2023

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having the same issue here.

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Community Beginner ,
Oct 04, 2023 Oct 04, 2023

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i had the same problem, use version 22 and will work (worked to me)

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New Here ,
Oct 04, 2023 Oct 04, 2023

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Hi Guys, we found a solution here. Just roll back Animate to a preview version, like 22. It's working ok with Sonoma. Cheers.

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Community Beginner ,
Oct 04, 2023 Oct 04, 2023

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Hi. Thanks for the suggestion, but it hasn't worked for me. I'm now using 22.0.10 and it's still not opening in a browser.

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Community Beginner ,
Oct 04, 2023 Oct 04, 2023

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Are you using Media Encoder with the same version? 22

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Community Beginner ,
Oct 04, 2023 Oct 04, 2023

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I had them both installed, so I uninstalled ME 23 and restarted the Mac, but it still isn't working.

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Community Beginner ,
Oct 04, 2023 Oct 04, 2023

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Unfortunately I don't know how to help you further, it could be that some other program is getting in the way or interfering. I have few programs installed and the downgrad worked for me, try removing other programs from version 23. If you manage to install version 21 it could be a solution too. A guy on the team had no problems with version 21 but for me it no longer appears in Creative Cloud.

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