Known Participant

Answered

Unable to multiply transform. GDI Status: ^1

Forum|Forum|2 years ago
November 29, 2023
13 replies
52886 views

I can't use the newest release of Adobe Animate because of this error.

Unable to multiply transform. GDI Status: ^1

Does anyone know the solution?

Correct answer DJ Beanz

Just in case anyone finds this post looking for the answer or still needs To fix this problem;

Follow this path:

Turn on the "An" software

ctrl + Alt + del ---- on keyboard

click on task Manager

go to menu === Details

Choose the "An" software (Of course, the software must be running)

right - click on "Name" top of the column and choose "select Column" option

select the "GDI Objects" option and tick it

Close "An" and open it back up

I had to do this twice but it seems to work on the first try for others

M

Mio_Kaya7377

New Participant

I experienced the same thing.
And it went away after disabling Rivatuner. tha'ts it.

Maybe other softwares that work the same way as Rivatuner can cause the same thing

D

DJ BeanzCorrect answer

New Participant

Just in case anyone finds this post looking for the answer or still needs To fix this problem;

Follow this path:

Turn on the "An" software

ctrl + Alt + del ---- on keyboard

click on task Manager

go to menu === Details

Choose the "An" software (Of course, the software must be running)

right - click on "Name" top of the column and choose "select Column" option

select the "GDI Objects" option and tick it

Close "An" and open it back up

I had to do this twice but it seems to work on the first try for others

C

Carrie35581912m570

New Participant

Thank you for saying you had to do it twice!! I did it once, didn't work...just did it again because of your post, and it worked! Thank you!

D

DJ Beanz

New Participant

Im so glad it helped!

L

Ladyfrey

New Participant

I just open the program i this message pop up, i know my hardware its not the problem i just change everything. How do i fix this... im learning to animate and i pay for the monthly subscription... 😕😕

L

Ladyfrey

New Participant

Ill leave a capture of the message

P

Patrick25436241safh

New Participant

This was also happening to me and I believe it has something to do with the Asset tab on the right. I'd get the error on every letter I typed in the search panel or any assets I clicked on. I found another thread on reddit talking about the same issue and here is the solution that worked for me (although I have no idea why this works):

1. Open Animate

2. Open Windows Task Manager (right-click on the task bar and select "Task Manager")

3. On the left, select "Details"

4. Locate "Animate" and click on it, once

5. On the Column Header "Name", right-click and select "Select columns"

6. Scroll down and check the box next to "GDI objects" and click "OK"

7. Restart Animate

Again, I have no idea why this works. I think this just adds a column to the task manager view but the error has stopped almost completely since. (Even the one time on startup has stopped appearing)

Hope this helps.

Community Expert

thankd.

Participating Frequently

Yes getting the same thing myself just on loading a tutorial. Brand new to the software. Not a great start.

kglad

Community Expert

@californiadreaming33

do you have an nvidia card?

Minus Front

Known Participant

reverting back to animate 2023 fixed it for me

Renee @ BUAuthor

Known Participant

Yes, I also found that the 2023 version does not produce the error. Unfortunately, I have to keep using the current version - I teach classes with Animate and need to stay on the version that my students are required to use.

kglad

Community Expert

@Renee @ BU

did you try a new user account?

A

Anonymous

Hello Renee,

I might have find the solution. Apparently there is a bug going on. That means you might need to uninstall and reinstall Adobe Animate so you can go to the latest update. You also might need to go to Adobe Media Encoder to get the update.

A lot of people are having this problem(including me)so try that. Message me if you have any problems or just google it

A

Anonymous

Also the reason why is because it wasnt at the year yet for the update

G

Guy Mark

New Participant

Fixed. I installed Animate for the first time yesterday (April 1, 2024. I got this error upon opening the app (every time) and at other times. Installing the new update fixed it for me.

kglad

Community Expert

good to hear that @Guy Mark

T

The New Dawn

Inspiring

That was a lot of reading with no solution. I just installed Animate, wouldn't it be the latest verson? My drivers were recently updated. Has there been any fixes found?

berk

New Participant

any fix so far? i got the same issue

Renee @ BUAuthor

Known Participant

It doesn't seem like it. The error pop-up message appears for me if I try to access the default Assets (Which I rarely do).

As a test, I did drag several of those assets onto my stage. So far, I've been able to place them, despite the warning message. However, I've heard that some folks are not able to complete the built-in tutorials because of this issue. I have all of the currents updates for Animate and Media Encoder along with all of my video card and Windows updates, etc. Luckily for me, this issue isn't affecting what I need to accomplish in my day-to-day work.

Mr. Catnip

Participating Frequently

I believe I have fixed this problem....had the same issue every time upon starting the program. I have an Nvidia Quadro RTX 4000 card that didn't have the proper video settings. Very first time I ever booted this program up (just today) I got the error. Read various blogs, leading me to my video settings. I restored the per-program settings back to default. Error disappeared...so far. Hope this helps.