Unable to multiply transform. GDI Status: ^1

[Renee @ BU]

I can't use the newest release of Adobe Animate because of this error.

Unable to multiply transform. GDI Status: ^1

Does anyone know the solution?

[Prathima368538482hgo]

Please see the below report so we have more insight into why the files aren’t working even in the other machine. And tends to shut down as soon as the Animate application opens

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Animate" applicationVersion="24.0.2" build="24.0.2.12" source="Windows-Client" crashType="n/a">
<time year="2024" month="4" day="22" hour="17" minute="19" second="34" timeoffset="330" timezone="India Standard Time"/>
<user guid="299c0b56-8cef-451e-9bfd-a1ef8b579ea1"/>
<system platform="Windows 11 Enterprise" osversion="11.0" osbuild="22621" applicationlanguage="en-us" userlanguage="en-IN" oslanguage="en-US" ram="16190" machine="Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="2112 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 620" description="Intel(R) UHD Graphics 620" driverDate="20230303000000.000000-000" driverVersion="31.0.101.2121" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3EA0&#38;SUBSYS_8549103C&#38;REV_02&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFB0CF0BE8D">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFB0CF0BE8D" symbolname="unknown"/>
<stackStatement index="1" address="0x00007FFB0CF0AB11" symbolname="unknown"/>
<stackStatement index="2" address="0x00007FFB0A79364B" symbolname="unknown"/>
<stackStatement index="3" address="0x0000000141068689" symbolname="unknown"/>
<stackStatement index="4" address="0x00000001407CB651" symbolname="unknown"/>
<stackStatement index="5" address="0x0000000140872282" symbolname="unknown"/>
<stackStatement index="6" address="0x0000000140878DE2" symbolname="unknown"/>
<stackStatement index="7" address="0x00000001403A8C66" symbolname="unknown"/>
<stackStatement index="8" address="0x0000000140483313" symbolname="unknown"/>
<stackStatement index="9" address="0x000000014051B459" symbolname="unknown"/>
<stackStatement index="10" address="0x00000001404D9B24" symbolname="unknown"/>
<stackStatement index="11" address="0x0000000180435917" symbolname="unknown"/>
<stackStatement index="12" address="0x000000018042DD6E" symbolname="unknown"/>
<stackStatement index="13" address="0x0000000180426170" symbolname="unknown"/>
<stackStatement index="14" address="0x0000000180485E3D" symbolname="unknown"/>
<stackStatement index="15" address="0x000000014099D939" symbolname="unknown"/>
<stackStatement index="16" address="0x00000001409E2217" symbolname="unknown"/>
<stackStatement index="17" address="0x00000001409DFCA8" symbolname="unknown"/>
<stackStatement index="18" address="0x000000014085421C" symbolname="unknown"/>
<stackStatement index="19" address="0x000000014084A280" symbolname="unknown"/>
<stackStatement index="20" address="0x0000000140487096" symbolname="unknown"/>
<stackStatement index="21" address="0x0000000140485FAF" symbolname="unknown"/>
<stackStatement index="22" address="0x000000014048561E" symbolname="unknown"/>
<stackStatement index="23" address="0x000000014046DC09" symbolname="unknown"/>
<stackStatement index="24" address="0x0000000140488365" symbolname="unknown"/>
<stackStatement index="25" address="0x00000001404E4DBD" symbolname="unknown"/>
<stackStatement index="26" address="0x0000000141DB5536" symbolname="unknown"/>
<stackStatement index="27" address="0x00007FFB0C10257D" symbolname="unknown"/>
<stackStatement index="28" address="0x00007FFB0CF2AA48" symbolname="unknown"/>
</thread>
</backtrace>
<registerSet>

TIA,
Prats

[kglad]

do both computers have minimal specs?

[Prathima368538482hgo]

Not really! we have 64bit Windows10 16RAM.

Please check the attached

Thanks,

Prats

[Prathima368538482hgo]

May i know why this error? is there any bug with the application or the .fla file? 

Great if you can debug the error report and give me the solution 

[kglad]

@Prathima368538482hgo 

your computer specs are minimal though i don't know if that's related to the error.

[Prathima368538482hgo]

@kglad So how can i fix this quicky and effiently to say?

[kglad]

@Prathima368538482hgo 

does the error occur when testing a new fla saved to your desktop that has no content?

[Prathima368538482hgo]

No, the error occurs as soon i opens the worked creative design file making about 16 layers playing for 12secs.

sometimes it gives you the GDI status error and says to send report, yes/no, closes the tool. weirdly! 

[kglad]

@Prathima368538482hgo 

so the problem only occurs with one particular fla?

[Prathima368538482hgo]

no, any .fla files

[kglad]

again, does the error occur when testing a new fla saved to your desktop that has no content?

[Prathima368538482hgo]

NO, when testing a new fla saved which has content.  indeed when and as soon the file dropped in to open, or sometimes fortunately when you're trying to export any asset from the file (99% rare). 

[kglad]

the error does not occur with a new fla saved to the desktop, correct?

[Prathima368538482hgo]

@kglad  The animate closes/crushes down: On every action, opening new/old file, creating a file, etc. 

The application is now unusable. 

[kglad]

contact adobe support via chat.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[californiadreaming33]

Yes getting the same thing myself just on loading a tutorial. Brand new to the software. Not a great start.

[kglad]

@californiadreaming33 

do you have an nvidia card?