Unable to multiply transform. GDI Status: ^1

[Renee @ BU]

I can't use the newest release of Adobe Animate because of this error.

Unable to multiply transform. GDI Status: ^1

Does anyone know the solution?

[Prathima368538482hgo]

Please see the below report so we have more insight into why the files aren’t working even in the other machine. And tends to shut down as soon as the Animate application opens

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Animate" applicationVersion="24.0.2" build="24.0.2.12" source="Windows-Client" crashType="n/a">
<time year="2024" month="4" day="22" hour="17" minute="19" second="34" timeoffset="330" timezone="India Standard Time"/>
<user guid="299c0b56-8cef-451e-9bfd-a1ef8b579ea1"/>
<system platform="Windows 11 Enterprise" osversion="11.0" osbuild="22621" applicationlanguage="en-us" userlanguage="en-IN" oslanguage="en-US" ram="16190" machine="Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="2112 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 620" description="Intel(R) UHD Graphics 620" driverDate="20230303000000.000000-000" driverVersion="31.0.101.2121" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3EA0&#38;SUBSYS_8549103C&#38;REV_02&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFB0CF0BE8D">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFB0CF0BE8D" symbolname="unknown"/>
<stackStatement index="1" address="0x00007FFB0CF0AB11" symbolname="unknown"/>
<stackStatement index="2" address="0x00007FFB0A79364B" symbolname="unknown"/>
<stackStatement index="3" address="0x0000000141068689" symbolname="unknown"/>
<stackStatement index="4" address="0x00000001407CB651" symbolname="unknown"/>
<stackStatement index="5" address="0x0000000140872282" symbolname="unknown"/>
<stackStatement index="6" address="0x0000000140878DE2" symbolname="unknown"/>
<stackStatement index="7" address="0x00000001403A8C66" symbolname="unknown"/>
<stackStatement index="8" address="0x0000000140483313" symbolname="unknown"/>
<stackStatement index="9" address="0x000000014051B459" symbolname="unknown"/>
<stackStatement index="10" address="0x00000001404D9B24" symbolname="unknown"/>
<stackStatement index="11" address="0x0000000180435917" symbolname="unknown"/>
<stackStatement index="12" address="0x000000018042DD6E" symbolname="unknown"/>
<stackStatement index="13" address="0x0000000180426170" symbolname="unknown"/>
<stackStatement index="14" address="0x0000000180485E3D" symbolname="unknown"/>
<stackStatement index="15" address="0x000000014099D939" symbolname="unknown"/>
<stackStatement index="16" address="0x00000001409E2217" symbolname="unknown"/>
<stackStatement index="17" address="0x00000001409DFCA8" symbolname="unknown"/>
<stackStatement index="18" address="0x000000014085421C" symbolname="unknown"/>
<stackStatement index="19" address="0x000000014084A280" symbolname="unknown"/>
<stackStatement index="20" address="0x0000000140487096" symbolname="unknown"/>
<stackStatement index="21" address="0x0000000140485FAF" symbolname="unknown"/>
<stackStatement index="22" address="0x000000014048561E" symbolname="unknown"/>
<stackStatement index="23" address="0x000000014046DC09" symbolname="unknown"/>
<stackStatement index="24" address="0x0000000140488365" symbolname="unknown"/>
<stackStatement index="25" address="0x00000001404E4DBD" symbolname="unknown"/>
<stackStatement index="26" address="0x0000000141DB5536" symbolname="unknown"/>
<stackStatement index="27" address="0x00007FFB0C10257D" symbolname="unknown"/>
<stackStatement index="28" address="0x00007FFB0CF2AA48" symbolname="unknown"/>
</thread>
</backtrace>
<registerSet>

TIA,
Prats

[kglad]

do both computers have minimal specs?

[Prathima368538482hgo]

Not really! we have 64bit Windows10 16RAM.

Please check the attached

Thanks,

Prats

[Prathima368538482hgo]

May i know why this error? is there any bug with the application or the .fla file? 

Great if you can debug the error report and give me the solution 

[kglad]

@Prathima368538482hgo 

your computer specs are minimal though i don't know if that's related to the error.

[Prathima368538482hgo]

@kglad So how can i fix this quicky and effiently to say?

[kglad]

@Prathima368538482hgo 

does the error occur when testing a new fla saved to your desktop that has no content?

[Prathima368538482hgo]

No, the error occurs as soon i opens the worked creative design file making about 16 layers playing for 12secs.

sometimes it gives you the GDI status error and says to send report, yes/no, closes the tool. weirdly! 

[kglad]

@Prathima368538482hgo 

so the problem only occurs with one particular fla?

[Prathima368538482hgo]

no, any .fla files

[kglad]

again, does the error occur when testing a new fla saved to your desktop that has no content?

[Prathima368538482hgo]

NO, when testing a new fla saved which has content.  indeed when and as soon the file dropped in to open, or sometimes fortunately when you're trying to export any asset from the file (99% rare). 

[kglad]

the error does not occur with a new fla saved to the desktop, correct?

[Prathima368538482hgo]

@kglad  The animate closes/crushes down: On every action, opening new/old file, creating a file, etc. 

The application is now unusable. 

[kglad]

contact adobe support via chat.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[californiadreaming33]

Yes getting the same thing myself just on loading a tutorial. Brand new to the software. Not a great start.

[kglad]

@californiadreaming33 

do you have an nvidia card?

[Patrick25436241safh]

This was also happening to me and I believe it has something to do with the Asset tab on the right. I'd get the error on every letter I typed in the search panel or any assets I clicked on. I found another thread on reddit talking about the same issue and here is the solution that worked for me (although I have no idea why this works):

1. Open Animate

2. Open Windows Task Manager (right-click on the task bar and select "Task Manager")

3. On the left, select "Details"

4. Locate "Animate" and click on it, once

5. On the Column Header "Name", right-click and select "Select columns"

6. Scroll down and check the box next to "GDI objects" and click "OK"

7. Restart Animate

Again, I have no idea why this works. I think this just adds a column to the task manager view but the error has stopped almost completely since. (Even the one time on startup has stopped appearing)

Hope this helps.

[kglad]

@Patrick25436241safh 

thankd.

[RandyAtGiggleHorseGames]

Thanks Patrick!   

Ok, I'm a low level device driver software engineer.  A silly solution like this, that doesn't make sense, shouldn't actually work, but it does.   It is strange.  So, from my background, this is what I think is happening.   Animate is getting a bunch of handle to GDI objects and some are released possibly and Animate doesn't know they are and tries to access one of the freed objects.   However, by going into Task manager and adding that column, it is actively looking for GDI objects and therefore any that are invalid are getting garbage collection ran on them and so they don't exist and animate can't use them or even try to use them.   I'm only speculating, but by making taskmanager run and actively look at what is available, the ones that are not are garbage collected by the system...thus fixing the problem.   

Adobe should actively call "garbage collection" before running the tutorial, or if they are using C++ actively free up the handles to the GDI objects.  

Again, thanks dude this actually fixes the issue so I can do the tutorials, but Adobe....come on.... for a $700 a year I pay you... you should at least test your Sh*t before releasing it.   

[kglad]

@RandyAtGiggleHorseGames 

from your perspective, could this error be caused by a video card with improper settings?

[Mr. Catnip]

Yep, I think I put a message up on this thread before about what I did to
fix it....and it seems to be gone now, hasn't returned in ages.
I think I just set my Nvidia card to use program specific settings...but
I'm pretty sure it was video card settings.

--
<removed-kglad>

[kglad]

@Mr. Catnip 

your fix is still here and is the reason behind my question for @RandyAtGiggleHorseGames 

p.s. do not reply via email or remove your signature before sending.

[Patrick25436241safh]

I will say that I find it odd how much Adobe seems to let things slip. The Director of IT at the company I work for dislikes Adobe products so much because of stuff like this, he just cancelled $30,000/year worth of subscriptions our company was using. 

[Renee @ BU]

Thanks for sharing a possible solution. This didn't change anything for me, but I had discovered months ago that I could still use the default assets, despite the error message. I rarely use them anyway, but it is always a concern when a warning or error message pops up on the screen.