Unable to open any file. Error message "Permission issue opening file".

Forum|Forum|3 years ago
April 21, 2022
1 reply
1979 views

Prior to this problem, opening a file would cause a different and extensive error report to be generated (one example copied below). Now instead, the error pop-up "Permission issue opening file" appears, and then when the program is manually exited, also generates a error report although now it is blank.

I have done a clean uninstall and re-installation of all Adobe programs including Creative Cloud, reset my preferences, uninstalled and reinstalled the latest Intel graphics driver (Intel® UHD Graphics 630), and rebooted my computer.

Any and all help greatly appreciated!

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Animate" applicationVersion="22.0.4" build="22.0.4.185" source="Windows-Client" crashType="n/a">
<time year="2022" month="2" day="21" hour="18" minute="31" second="31" timeoffset="-480" timezone="Pacific Standard Time"/>
<user guid="1e5e7ebd-f930-4472-a203-159d11c0553a"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19044" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="7919" machine="Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="8" cpuType="8664" cpuFreq="2400 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20210601000000.000000-000" driverVersion="27.20.100.9664" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_3E9B&SUBSYS_09051028&REV_00\3&11583659&1&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000141153B0C">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000141153B0C" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::empty"/>
<stackStatement index="1" address="0x0000000141259B9A" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::empty"/>
<stackStatement index="2" address="0x000000014128BBF5" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::empty"/>
<stackStatement index="3" address="0x00000000031DA8FB" symbolname="Flamingo_Terminate"/>
<stackStatement index="4" address="0x00000000031D6FAC" symbolname="Flamingo_Terminate"/>
<stackStatement index="5" address="0x00000000031372BE" symbolname="unknown"/>
<stackStatement index="6" address="0x00000000031369BE" symbolname="unknown"/>
<stackStatement index="7" address="0x0000000003135CA5" symbolname="unknown"/>
<stackStatement index="8" address="0x0000000003169AB2" symbolname="Flamingo_Terminate"/>
<stackStatement index="9" address="0x000000000316BB8A" symbolname="Flamingo_Terminate"/>
<stackStatement index="10" address="0x00000001411B0A64" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::empty"/>
<stackStatement index="11" address="0x00000001410A4241" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::empty"/>
<stackStatement index="12" address="0x0000000140476ECF" symbolname="torq::api_impl::ref_counted<dvauxpui::adapters::ContextMenu>::weakRetain"/>
<stackStatement index="13" address="0x000000014045F960" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::_Unchecked_end"/>
<stackStatement index="14" address="0x000000014045F07A" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::_Unchecked_end"/>
<stackStatement index="15" address="0x000000014044D7A1" symbolname="dvauxpui::adapters::View::~View"/>
<stackStatement index="16" address="0x000000014044DC33" symbolname="dvauxpui::adapters::View::~View"/>
<stackStatement index="17" address="0x0000000000D3D6B8" symbolname="exo::uisupport::CommandHandler::HandleCommand"/>
<stackStatement index="18" address="0x0000000000D3CE7F" symbolname="exo::uisupport::CommandHandler::DoCallMyCommandChain"/>
<stackStatement index="19" address="0x0000000000D3C8FD" symbolname="exo::uisupport::CommandHandlerBase::CallCommandChain"/>
<stackStatement index="20" address="0x00000001404E6D3B" symbolname="std::enable_shared_from_this<dvauxpui::custom::adapters::ObjectView>::weak_from_this"/>
<stackStatement index="21" address="0x000000014046B93C" symbolname="dvauxpui::CustomDrawnImageView::SetScale"/>
<stackStatement index="22" address="0x0000000002D1E8BA" symbolname="dvauxphost::GetMessageFromResultCode"/>
<stackStatement index="23" address="0x000000000144BF57" symbolname="dvacore::threads::AdaptCurrentEventLoopAsExecutor"/>
<stackStatement index="24" address="0x0000000001330387" symbolname="std::basic_string<unsigned char,std::char_traits<unsigned char>,dvacore::allocator::STLAllocator<unsigned char> >::append"/>
<stackStatement index="25" address="0x000000014047813A" symbolname="torq::api_impl::ref_counted<dvauxpui::adapters::ContextMenu>::weakRetain"/>
<stackStatement index="26" address="0x0000000001330481" symbolname="std::basic_string<unsigned char,std::char_traits<unsigned char>,dvacore::allocator::STLAllocator<unsigned char> >::append"/>
<stackStatement index="27" address="0x00000000013324E0" symbolname="dvacore::config::ExecuteTopLevelFunction<void>"/>
<stackStatement index="28" address="0x000000000144C043" symbolname="dvacore::threads::AdaptCurrentEventLoopAsExecutor"/>
<stackStatement index="29" address="0x000000000144C914" symbolname="dvacore::threads::AdaptCurrentEventLoopAsExecutor"/>
<stackStatement index="30" address="0x00007FFB7620E858" symbolname="CallWindowProcW"/>
<stackStatement index="31" address="0x00007FFB7620E3DC" symbolname="DispatchMessageW"/>
<stackStatement index="32" address="0x00007FFB76220BC3" symbolname="SendMessageTimeoutW"/>
<stackStatement index="33" address="0x00007FFB76D90BA4" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="34" address="0x00007FFB74561104" symbolname="NtUserGetMessage"/>
<stackStatement index="35" address="0x00007FFB76221B3E" symbolname="GetMessageW"/>
<stackStatement index="36" address="0x0000000000CE9411" symbolname="exo::app::OS_AppBase::PumpMessage"/>
<stackStatement index="37" address="0x0000000000CE95C4" symbolname="exo::app::OS_AppBase::RunEventLoop"/>
<stackStatement index="38" address="0x00000001404B379C" symbolname="torq::api::torq_storage_picker_options_ptr::torq_storage_picker_options_ptr"/>
<stackStatement index="39" address="0x0000000141D3C0E2" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::swap"/>
<stackStatement index="40" address="0x00007FFB75017034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="41" address="0x00007FFB76D42651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x880007FF55C100C2"/>
<register name="RBX" value="0x00000000325AE778"/>
<register name="RCX" value="0x00000000325AE778"/>
<register name="RDX" value="0x0000000000000064"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x00000000325AE778"/>
<register name="RSP" value="0x0000000000147540"/>
<register name="RBP" value="0x00000000225834BC"/>
<register name="RIP" value="0x0000000141153B0C"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

Nick Gioia

Community Expert

Make sure your computer meets these system requirements.

https://helpx.adobe.com/animate/system-requirements.html

Also, make sure your OS is current.

ProfSSBAuthor

Thank you for your reply. I have checked and it appears my computer does meet every system requirement. I should also mention that the same computer was capable of running Animate perfectly up until the beginning of this year, and there have been no changes to the software or hardware since. I have also tried rolling back Animate to previous versions, which has not solved the problem.

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