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Gamm System TMP
Known Participant
December 19, 2018
Answered

Unable to open some previous files (FLA) after upgrading to the Animate CC version 19.1 (Build 349).

  • December 19, 2018
  • 14 replies
  • 4941 views

URGENT PROBLEM:

Unable to open some previous files (FLA) after upgrading to the Animate CC version 19.1 (Build 349).

It happens above all with a little complex files, no error message, it simply does not open the files. I tried to reset preferences, uninstall and reinstall Animate CC, move files locally and not on remote disk, all failed attempts...

luckily I still installed a copy of Animate CC 2018 which allows me to work on file here, but it seems that I lose data since I have to open files created with the latest version (CC 2019)

Thanks for your help

      This topic has been closed for replies.
      Correct answer kdmemory

      p.s.

      I suspect it is an Animate v19.1 issue only and has nothing to do with Mojave. Gamm System, you are using MacOS HIGH SIERRA 10.13.6 and experience this problem as well.

      14 replies

      Show previous replies
      G
      Gamm System TMPAuthor
      Known Participant
      January 4, 2019

      I do not know if it's a solution but I log out of creative cloud (Animate CC menu> help> logout ...), I closed Animate cc and when I came back, re-open and I logged in and everything works. For a while ... then it starts to stop working and you have to repeat the procedure...

      zulin
      zulin
      Participating Frequently
      January 4, 2019

      Got the same issue
      Tried different ways to open a file. Tried moving to other dir and renaming ... no luck (
      And Adobe is dead silent on this one.

      kdmemory
      kdmemory
      Inspiring
      January 4, 2019

      Hi Zulin and Gamm System

      It is true, Adobe keeps dead silent about this. I filed a bug report on Dec 17, 2018 and after an initial quick response and a request to supply some example FLA files which were affected, which I did, Since then I haven't heard anything back from adobe.com.

      Fact is that there is a problem. We are the proof. But probably the problem is not showing up in high enough numbers that Adobe needs to do something.

      Zulin, is your OS also MacOS X 10.what?

      Klaus

      G
      Gamm System TMPAuthor
      Known Participant
      January 4, 2019

      Hi Klaus,

      in fact I think it's a bug between version 19.0 and update to 19.1 ... Thanks!

        kdmemory
        kdmemory
        Inspiring
        December 19, 2018

        Hi Gamm System

        Sorry, I haven't got an answer I have got the same problem. Or at least it looks like it. And I reported the issue 3 days ago. In the meantime I've downgraded Animate to the previous version and I'm able to open my previous files.

        Can you please tell me what Operating System you are using?

        In my case the problem occurs on MacOS 10.14.2

        G
        Gamm System TMPAuthor
        Known Participant
        December 19, 2018

        Hi kdmemory,
        the system is MacOS HIGH SIERRA 10.13.6
        Thanks!

        JoãoCésar17023019
        Community Expert
        JoãoCésar17023019Community Expert
        Community Expert
        December 19, 2018

        Hi.

        Not really a solution, but sometimes Animate CC doesn't open files by going to File > Open (Ctrl/Cmd + O), but it does open if you double-click the FLA in the files explorer or drag and drop it over the Animate IDE.

        My point is that I think is worth trying to open the file with different methods and hopefully at least one of them is going to work.

        Anyway, please report this issue here:

        Adobe Animate CC Feature Request/Bug Report Form

        Regards,

        JC

        G
        Gamm System TMPAuthor
        Known Participant
        December 19, 2018

        Thanks Joao, already tried ... without success ..

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