Unable to update my billing information!

Question

I've tried to pay my monthly subscription of Adobe Animate CC, but I entered my card information and it didn't accept it at first, saying "There is an issue with your payment. Please update your billing information for uninterrupted service". I tried to use another card but then it showed me this message "We’ve encountered an error processing your information. Try submitting again, or use a different web browser."

I tried using other web browsers, and restarting my computer, nothing worked! It showed the same message over and over again!

Does anyone know what I can do to solve this problem? The date of my billing month period is getting close and I don't know what else to do.

John T Smith · Accepted Answer

This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded