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V
ValerK
Inspiring
December 10, 2019
Question

Very slow / lagging user interface on mouse movement (Animate 2020, 20.0.1)

  • December 10, 2019
  • 1 reply
  • 586 views

Hi,

As you can see in the attached video, the playhead (playback) gets very slow / lagging if I move my cursor over the timeline. Also I can't reach steady 60fps or even 40 fps with an empty stage. (!) I have tested this issue on multiple Lenovo laptops with Quadro P2000 / GeForce cards (core I7 and 32GB RAM). Thank you for your help.

 

https://youtu.be/rth49MozfvE

 

 

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    1 reply

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    December 18, 2019

    Just to be sure, are you on the latest version of Adobe Animate that was released a few days ago? If you are, and you continue to face this issue, I suggest getting in touch with our support team using this link https://adobe.ly/2WYE62m

     

    Thanks,

    Preran

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