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RareTV
New Participant
January 28, 2020
Answered

Wacom Monitor Mapping problem

  • January 28, 2020
  • 9 replies
  • 6308 views

So i have this Wacom tablet. Not the screen type, just the pad type. I've updated the drivers, re-installed them, everything, and it works on all other programs. but for some reason Animate acts as if my map settings set up for one screen is meant to encompass both my screens. The only thing about this issue i could find is just adobe stating they know about it, is this issue going to be fixed? 

This topic has been closed for replies.
Correct answer n. tilcheff

Hi mate,

 

They probably will fix it one day. In fact what you are experiencing at the moment is the fix to some other problem in the 20.0 release.

So if you go back, I believe you will be fine until they have a real fix.

Try 20.0 first. If that does not work, go for 19.2.1

 

9 replies

A
Adobe Employee
arvind_bv
Adobe Employee
April 14, 2020

 

There is a fix available for these mapping/drawing related issues in the recent update (v20.0.3) available in Creative Cloud Desktop app. After installing please follow below steps.

 

  1. Edit-->Preferences-->Edit Preferences-->Drawing-->Tablet Input-->Windows Ink(Beta)-->Press OK
  2. Open a new/created document for the changes to take place.

 

Note: Please be aware this option is a beta version and you might face some stylus interaction issues over the Application. It that case you can switch back to Wintab mode until we fix the issue with the Windows Ink option.

 

 

R
RDrehmer
New Participant
June 23, 2020

Another update (20.5), another version with tablet issues.

WinTab input: Mapping issues. Ignores Wacom mapping...

Windows Ink input: no RMB and other bugs. (I won't add any more details here, Adobe already has my bug report)

 

Every single software from Adobe works fine with Windows Ink disabled. (Except for Photoshop, which need some workaround). Heck, even ANIMATE worked fine with Windows Ink off until 20.0.1

 

Now I'm stuck with 20.0.0 because that's the only version I can use with a tablet.

Tablet technology has been around for years! Animate was working with it for years! What's going on now??

 

But hey, thanks for the rounded logo.

    A
    Adobe Employee
    arvind_bv
    Adobe Employee
    April 14, 2020

    There is a fix available for these mapping/drawing related issues in the recent update (v20.0.3) available in Creative Cloud Desktop app. After installing please follow below steps.

     

    1. Edit-->Preferences-->Edit Preferences-->Drawing-->Tablet Input-->Windows Ink(Beta)-->Press OK
    2. Open a new/created document for the changes to take place.

     

    Note: Please be aware this option is a beta version and let us know if you face any issues with the same.

     

    You can also join our Animate Prerelease beta program where you will have an early access to our developmental builds, features and bug fixes. You can sign up to the program using http://adobe.ly/20AEkbJ

     

    Thanks!

    A
    Adobe Employee
    arvind_bv
    Adobe Employee
    April 14, 2020

    Hi,

     

    There is a fix available for these mapping/drawing related issues in the recent update (v20.0.3) available in Creative Cloud Desktop app. After installing please follow below steps.

     

    1. Edit-->Preferences-->Edit Preferences-->Drawing-->Tablet Input-->Windows Ink(Beta)-->Press OK
    2. Open a new/created document for the changes to take place.

     

    Note: Please be aware this option is a beta version and let us know if you face any issues with the same.

     

    You can also join our Animate Prerelease beta program where you will have an early access to our developmental builds, features and bug fixes. You can sign up to the program using http://adobe.ly/20AEkbJ

     

    Thanks.

    A
    Adobe Employee
    arvind_bv
    Adobe Employee
    April 14, 2020

    Hi,

     

    There is a fix available for these mapping/drawing related issues in the recent update (v20.0.3) available in Creative Cloud Desktop app. After installing please follow below steps.

     

    1. Edit-->Preferences-->Edit Preferences-->Drawing-->Tablet Input-->Windows Ink(Beta)-->Press OK
    2. Open a new/created document for the changes to take place.

     

    Note: Please be aware this option is a beta version and let us know if you face any issues with the same.

     

    You can also join our Animate Prerelease beta program where you will have an early access to our developmental builds, features and bug fixes. You can sign up to the program using http://adobe.ly/20AEkbJ

     

    Thanks!

    A
    albafilmbaksa
    New Participant
    April 4, 2020

    I have the same problem in Animate 20.0.1 and Animate 20.0.2.
    I set the "Keep proportion" setting on the Wacom tablet settings, but the Animate drawing interface doesn't take this into account. When I draw a circle with the Wacom pen, a horizontal ellipse is created in the drawing.
    In Animate 20.0, and all the other graphics programs I use, including the latest version of Adobe Photoshop and InDesign, "Keep Proportion" works flawlessly, this error doesn't occur anywhere else.
    When does Adobe correct this issue?

    R
    RDrehmer
    New Participant
    March 17, 2020

    I`ve updated to 20.0.2 and still have this issue. 

    As for now, I`m stuck with 19.2.1.

     

    Any updates from developers on this matter?

    A
    Adobe Employee
    arvind_bv
    Adobe Employee
    January 29, 2020

    Hello, Does the mapping honor your settings once you click inside Animate window? or is it always mapped to both screens when you open Animate? Let us know. Thanks!

    RareTV
    RareTVAuthor
    New Participant
    January 29, 2020

    It only maps to both screens when i click on Animate's window. If i exit Animate or click outside of the window to anything else outside of the program then the settings go back to the single screen mapping i set up previously.

    n. tilcheff
    n. tilcheffCorrect answer
    Legend
    January 29, 2020

    Hi mate,

     

    They probably will fix it one day. In fact what you are experiencing at the moment is the fix to some other problem in the 20.0 release.

    So if you go back, I believe you will be fine until they have a real fix.

    Try 20.0 first. If that does not work, go for 19.2.1

     

    Nick - Character Designer and Animator, Flash user since 1998 | Member of the Flanimate Power Tools team - extensions for character animation
    RareTV
    RareTVAuthor
    New Participant
    January 29, 2020

    Oh i didn't realize i could go back to a previous update. I'm kinda new to the whole service in general, how does one use an older version of Animate?

    n. tilcheff
    n. tilcheff
    Legend
    January 29, 2020

    From the Creative Cloud app interface, you'll find something like 'other available versions'.

    In the past you could choose any. These days it would be the last one or two only, but from what I've seen posted here on the forum, going back from 20.0.1 to 20.0 should solve your mapping issue.

     

    Nick - Character Designer and Animator, Flash user since 1998 | Member of the Flanimate Power Tools team - extensions for character animation
      N
      Community Expert
      Nick GioiaCommunity Expert
      Community Expert
      January 29, 2020

      What Os are you running?

      RareTV
      RareTVAuthor
      New Participant
      January 29, 2020
      I'm running Windows 10 Home
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