When I try to make a gradient swatch in Animate the program crashes

[Mathilde Ellegaard5D58]

Whenever I try to make a gradient swatch in Adobe Animate the program crashes. I've already tried to uninstall and reinstall the program, AND used the cleanup tool and restarted my computer but it didn't help. Any idea what I can do? 

[kglad]

at what point does it crash?

[Mathilde Ellegaard5D58]

It crashes when I choose the colors to the gradient (I've only used two colors), or when I click on "add to swatsches" 

[kglad]

you start an as3 project

you open the color panel

you select linear gradient

you select rgb values

you click on the color panel to select the first color

then it crashes?

[Mathilde Ellegaard5D58]

Yes, I opened the color panel, clicked on linear gradient and then it crashed 

[kglad]

remove your animate preferences when installing animate.

[Mathilde Ellegaard5D58]

I've already done that

[kglad]

are you certain you removed preferences?

[Mathilde Ellegaard5D58]

Yes I am, I've followed these steps:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

[kglad]

can you confirm the preferences removal was successful (eg, by seeing a custom setting was reset)?

if so, you're facing a laborious process or the use of a different computer.

[Mathilde Ellegaard5D58]

Yes it was succesful, so what do I do?

[kglad]

you can try using the adobe cleaner tool carefully following the listed steps, https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Mathilde Ellegaard5D58]

I've already done that

[kglad]

then backup your data, restore your computer then install the cc desktop app and install animate.

[Mathilde Ellegaard5D58]

I don't think you can do that on a Mac

[kglad]

https://support.apple.com/guide/mac-help/erase-and-reinstall-macos-mh27903/mac#:~:text=Choose%20Appl....

[Mathilde Ellegaard5D58]

Thanks, but I think I'm just gonna switch to Toon Boom. I've tried so many different things to fix the crashing problem, but nothing helps. 

[kglad]

ok

[karlk60326245]

I have the same problem. Very frustrating. I tried everything above. Any ideas?

[Mario_CR]

It's a known bug on Mac at this point, very annoying; have you tried rolling back to Animate 23?