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When I try to make a gradient swatch in Animate the program crashes

Explorer ,
Jan 21, 2024 Jan 21, 2024

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Whenever I try to make a gradient swatch in Adobe Animate the program crashes. I've already tried to uninstall and reinstall the program, AND used the cleanup tool and restarted my computer but it didn't help. Any idea what I can do? 

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Community Expert ,
Jan 21, 2024 Jan 21, 2024

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at what point does it crash?

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Explorer ,
Jan 21, 2024 Jan 21, 2024

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It crashes when I choose the colors to the gradient (I've only used two colors), or when I click on "add to swatsches" 

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Community Expert ,
Jan 21, 2024 Jan 21, 2024

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you start an as3 project

you open the color panel

you select linear gradient

you select rgb values

you click on the color panel to select the first color

 

then it crashes?

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Explorer ,
Jan 21, 2024 Jan 21, 2024

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Yes, I opened the color panel, clicked on linear gradient and then it crashed 

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Community Expert ,
Jan 21, 2024 Jan 21, 2024

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remove your animate preferences when installing animate.

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Explorer ,
Jan 21, 2024 Jan 21, 2024

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I've already done that

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Community Expert ,
Jan 21, 2024 Jan 21, 2024

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are you certain you removed preferences?

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Explorer ,
Jan 21, 2024 Jan 21, 2024

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Yes I am, I've followed these steps:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

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Community Expert ,
Jan 21, 2024 Jan 21, 2024

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can you confirm the preferences removal was successful (eg, by seeing a custom setting was reset)?

 

if so, you're facing a laborious process or the use of a different computer.

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Explorer ,
Jan 21, 2024 Jan 21, 2024

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Yes it was succesful, so what do I do?

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Community Expert ,
Jan 22, 2024 Jan 22, 2024

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you can try using the adobe cleaner tool carefully following the listed steps, https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Explorer ,
Jan 26, 2024 Jan 26, 2024

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I've already done that

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Community Expert ,
Jan 26, 2024 Jan 26, 2024

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then backup your data, restore your computer then install the cc desktop app and install animate.

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Explorer ,
Jan 27, 2024 Jan 27, 2024

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I don't think you can do that on a Mac

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Community Expert ,
Jan 27, 2024 Jan 27, 2024

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Explorer ,
Jan 27, 2024 Jan 27, 2024

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Thanks, but I think I'm just gonna switch to Toon Boom. I've tried so many different things to fix the crashing problem, but nothing helps. 

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Community Expert ,
Jan 27, 2024 Jan 27, 2024

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ok

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