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JohnJackG
Inspiring
February 25, 2022
Answered

Why is Animate exporting video as VR?

  • February 25, 2022
  • 1 reply
  • 1160 views

This is a problem that just started happening, for no reason..

 

When telling Animate to publish to a video, say, H.264/High Quality 1080p, no matter what I choose in the export settings, it always generates a VR video file as the end result.

 

This wasn't happening for me two weeks ago, but now it's happening.  I tested several formats, and the only one that seems to output a non-VR output is when I choose 'animated gif' as the format, but that's not feasible for my projects.  I need this to work like it always has.

 

I've looked through everything that I could find online that mentions how to generate a VR file, and nothing seems to shed light on the problem I'm having.  Help!

    This topic has been closed for replies.
    Correct answer joejoe_jack

    Thanks for the pointer, but, I never changed that setting, and when I viewed it as you showed, it was unchecked.

     

     

     

    Also, H.264 / Match Source High Quality is all I've ever used for these videos.  I'm very puzzled why this just started happening.  I cannot post our newest ad campaign online because of it.


    I have experienced this bug in media encoder before. Try checking and unchecking Video is VR before closing the dialog.

    1 reply

    N
    Nick Gioia
    Adobe Expert
    February 26, 2022

     export as a .mov file then take it into media encoder then export it as an H.264 .mp4 I should fix your problem.

      J
      JohnJackGAuthor
      Inspiring
      February 28, 2022

      ... and, no matter what I do, when I upload a video ad created by Animate now, as a video ad on Facebook, it thinks it is a curved, vr ad.  ..  but the same file works just fine when uploaded to LinkedIn as an ad.

       

       

      this was not happening before.  did a recent update break Animate?  when was the last update?

      J
      joejoe_jackCorrect answer
      Inspiring
      March 1, 2022

      Thanks for the pointer, but, I never changed that setting, and when I viewed it as you showed, it was unchecked.

       

       

       

      Also, H.264 / Match Source High Quality is all I've ever used for these videos.  I'm very puzzled why this just started happening.  I cannot post our newest ad campaign online because of it.


      I have experienced this bug in media encoder before. Try checking and unchecking Video is VR before closing the dialog.

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