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Participating Frequently
November 16, 2012
Answered

Can't use certain fonts in Flash CS6!

  • November 16, 2012
  • 11 replies
  • 32865 views

I'm getting crazy over this problem and can't find any solution online or in any forum. The thing is, I can't use certain fonts in Flash CS6. For example the Google Web font "Alegreya", and my purchased font from MyFonts named "Gibson", doesn't show up in the font list, in the Character panel in the Flash CS6 interface. Alegreya is a TrueType font and Gibson is OpenType.

Another weird problem is with the Google Web font "Arvo". When I use the Regular state of that font it works nice, but when I switch to the Bold state the whole text field turns into a grey block?? See the screenshot on this link:

I have tried several things to solve these issues. I use Suitcase Fusion 4 as my font handling program, so my first test was to close down that program and make it not start automatically on startup. Then I restarted my Mac, and installed the above mentioned fonts directly on the Mac by using the included Type program in Mac OSX. I also removed Flash CS6 from my computer, and restarted it.

But this doesn't help. And the really weird thing is that in ALL other Adobe programs such as Illustrator, Photoshop and Indesign, all these 3 fonts mentioned above works great!

Can anyone please help me with this issue? This is my system information:

Mac OSX version 10.7.5

Adobe Flash CS6 version 12.0.0.481

Suitcase Fusion 4 version 15.0.4 (but as mentioned, the problems doesn't seem to be connected to this program)

This topic has been closed for replies.
Correct answer kglad

many recent (past week or so) problems with fonts not showing in flash are due to an ms update.  to remedy, uninstall this update:  kb2753842

11 replies

New Participant
February 26, 2018

Please i have little assingment on photoshop and adobe can you help me?

New Participant
February 26, 2018

Please i have little assingment on photoshop and adobe can you help me?

New Participant
May 16, 2013

My company's design team recently encountered this issue and we were able to permanently resolve the issue. Here is what we discovered, and how we resolved the issue.

The GoogleFont project uses project versioning from Mercurial to keep community submissions orderly. Mercurial is a free software that you can install in Mac/Linux/Windows. I did so, and then attempted to clone the entire repository for the GoogleFont project to my Mac (Mac OS X 10.8.3). What I discovered in doing so is that many of the fonts are named identical to each other, with the only difference being case. For example, when cloning via Mercurial to my machine, Mercurial reports a "case-folding collision" when downloading:

meriweather.otf

meriweather.OTF

Mac OS's file system (HFS+) can't differentiate between these two files. So it treats them as one file. EXT in Linux doesn't mind duplicate names with different case, it treats them as two different files. So I cloned the repo to a Linux machine which had the added benefit that Mercurial does a CRC check to confirm without a doubt that the repo that I've just cloned is byte for byte identical to the fonts on the GoogleFont project (no chance of a corrupt font download) and then migrated the repo to my Mac. After doing so I imported the entirety of the repo into Suitcase Fusion. I can activate any of the Google fonts and they now appear to work correctly in Flash and every other CS6 application. 

 

Bottom line, I believe that Google's inclusing of identical font file names who's only difference is case is causing some kind of issue (maybe resources are being incorrectly overwritten during import to Windows and Mac platforms). Cloning the repo and importing into FontBook or SF4 works perfectly.

SimeoneSergio
Participating Frequently
March 18, 2013

- MAC Users - OSX 10.8.2 CS6

I was having the same problem of @Erik H L, @Getzo_R and @PINKPANDAJUJU and i then used the 1st method written by @Kerikatet and it worked.

To sum it up:

[Method #1]

Reboot in safe mode by pressing the SHIFT key (it takes a while) so the OS clears the font cache.

Reboot then in normal mode and the fonts should show properly.

Recommended for those who have a truckload of fonts (like me) and can't really follow Method #2 because of the high number of fonts installed.

This worked smoothly for me. Bear in mind that you might have to repeat this operation every 2 months. Not a big hassle imho, while Adobe develops the fix.

[Method #2]

Move -ALL- fonts out of BOTH "USER" AND "COMPUTER" library fonts folder into a temporary folder (for example, create one on the desktop); this operation uninstalls them.

Move the misbehaving fonts back into the computer font folder (home/library/fonts).

Start Flash (it will "see" the fonts now) and make sure the fonts are there;

Close Flash

Add the remaining fonts.

@Action_Squish : that procedure Installs them. people here are dealing with fonts correctly installed already but not showing in Flash (while working perfectly in other Adobe products).

March 5, 2013

If you're on mac. Open it with font book and hit install. You should then see it automatically under "family"

New Participant
December 18, 2012

I'm using OS X 10.8.2
so it has idd nothing to do with Windows or Mac like allready said

it's only in Flash, the rest of my adobe appz doesn't have that problem

Participating Frequently
December 18, 2012

I'm also having this issue, here are my experiences:

The font I need can be hlighlighted, even in static text mode disappears off the stage. I can still highlight and copy and past the font but once deselected it completely disappears. Compiling the swf reflects the missing fonts and is noticeable to other users. The font does appear again after changing my anti-alias mode back to 'use device fonts' - but disappears with 'Anti-alias for readibilty/animation. Using TLF makes the font show up, however; is not an acceptable solution as I need to support fp 9+.

I use flash every week or every other week or so. I think the last time I used it was early December and it was fine - so this is a recent issue for me. I'm using windows 7, and the issue is in my copy of flash cs4/cs5.5 and cs6. I've been tracking it down to a windows update, however; I can't confirm that yet. I did delete my fntcache.dat file and rebuilt the font cache with no luck.

With all this information, I'm lead to believe it's something new, something that adobe didn't introduce and is affecting Adobe Flash products. Photoshop is unaffected.

New Participant
December 19, 2012

I am having the exact same problem as Biscuitcleaver. Fonts are showing and selectabler in the fontlist, but are invisble on stage.

I have opened flash files a have made for one month ago and suddenly the fonts are invisble (Frutiger - which should be a well known font).

I found a solution but it should not be necessary. I have converted my fonts into Truetype (.ttf) and then installed them again.

You can use this online transformer to convert them http://www.freefontconverter.com

But i would like another solution from ADOBE

Participating Frequently
December 19, 2012

Kim,

My problem was resolved by reading post #15 by kglad. Once I uninstalled the security update, everything was working again. It's an update that Microsoft made to their otf driver and Flash is relying on the security flaw taht was introduced for some fonts. Hope this helps.

New Participant
December 18, 2012

I'm having the same probs with my flash cs6, the font's aren't corrupt and still i don't see them in my fontlist

in the other programs like PS, AI, ID, i can use them, but not in flash

Any solutions yet??

New Participant
December 18, 2012

I'm facing the same problem as well on Mac OS X 10.7.4 and Flash CS6. Although on Windows the fonts are working fine. Any solution to this?

kglad
kgladCorrect answer
Community Expert
December 18, 2012

many recent (past week or so) problems with fonts not showing in flash are due to an ms update.  to remedy, uninstall this update:  kb2753842

New Participant
November 29, 2012

I recently had some insane font problems in Flash CS6. Turns out my problem was corrupt fonts in Adobe's font cache. I'm on a windows machine, so I'm not sure of the directory, but both Adobe and OSX have their own font caches which you should clean out.

New Participant
December 13, 2012

I am having problems with corrupt fonts in Flash 5, on a Windows machine - how do you clean it out on Windows?  Would really appreciate any help with this..

New Participant
November 20, 2012

I've found rebuilding the font cache in OSX works sometimes, all you have to do is:

- shut down the computer

- reboot holding the left Shift key, this will put it into 'safe mode' which will rebuild the font cache

- after it's loaded, restart it normally to get back into normal mode