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digitalmaniak_
New Participant
November 6, 2018
Answered

Crash when using Color Selector on Animate CC on Mojave

  • November 6, 2018
  • 2 replies
  • 4673 views

This is happening to me as well on my Mac, I first noticed this issue soon after updating to OSX Mojave. Every time i select a color Adobe Animate CC crashes instantly.

This topic has been closed for replies.
Correct answer digitalmaniak_

Apologize for your experience. Can you do a clean install of Animate after uninstalling with the CC cleaner Use the Creative Cloud Cleaner Tool to solve installation problems​ and let us know how it goes.

If you need more assistance, I suggest reaching out to the tech support team directly using this link Contact Customer Care

Thanks,

Preran


Did not have much time to troubleshoot so I simply formatted my machine and reinstalled, working fine now.

2 replies

keng-fuc25205571
keng-fuc25205571
New Participant
April 29, 2019

I have exact same issue.

I tried to enable the setting in Accessibility but didn't work out.

I am trying to reinstall it again and see how it goes.

keng-fuc25205571
keng-fuc25205571
New Participant
April 29, 2019

Here is a quick update.

The reinstall didn't fix the issue as well.

I
Interestica
New Participant
July 2, 2019

Hi, I had the issue and the above explanations of the 'accessibility' section may not be clear enough. (In OSX settings there are at least 3 separate 'accessibility' setting areas.)

Open System Preferences

Open Security & Privacy (Usually Top Row)

Select the PRIVACY tab/button at the top.

Select ACCESSIBILITY on left panel.

Click the LOCK to make changes (Bottom left)

Click the '+' button to add app.

Find your Adobe Animate app (You can likely just start typing it in the Search section top right).

Once it's added, click the Lock to prevent further changes.

Go back into Animate and see if you can select a colour using the picker.

Good luck!

@interestica

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    Nick Gioia
    Community Expert
    November 7, 2018

    Can you send us some screen captured videos to see this happening? Do you have the latest version of adobe animate? 2019? I can't recreate this issue. Another option would be to uninstall animate and reinstall it.

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    digitalmaniak_Author
    New Participant
    November 7, 2018

    I do not have the latest version of Adobe Animate but the cloud app is also not working as seen in the screenshots below. The animate color select issue is straight forward anytime i try selecting a color from the main tools color selector the application just crashes / closes.

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    November 8, 2018

    Apologize for your experience. Can you do a clean install of Animate after uninstalling with the CC cleaner Use the Creative Cloud Cleaner Tool to solve installation problems​ and let us know how it goes.

    If you need more assistance, I suggest reaching out to the tech support team directly using this link Contact Customer Care

    Thanks,

    Preran

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