PNG import scale bug relative to zoom (Adobe Animate)

New Here ,
Feb 19, 2021 Feb 19, 2021

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Hello,

 

I've been having issues importing PNG files in Adobe Animate for a client project. I am having issues in regards to the scaling of the image depending on it's size/position relative to where it is in the actual Adobe Animate screen. For instance in the examples I have, moving the PNG from one side of the screen remains visable but afterwards it disappears. This also seems to happen when you Zoom out in general. I also have this issue with Photoshop-imported layers, though the blank space is replaced with a static image of the photoshop layer I was using in a bigger scale.

still1.png

 

still2.png

 

still4.png

 

still 3.png

 

I've heard elsewhere that this has been an issue with big PNG/Photoshop files due to Animate apparently not being built to handle large images like this but I was wondering if a workaround or fix could be advised. Thank you!

 

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Error, Import and export

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correct answers 1 Correct Answer

Adobe Community Professional , Feb 20, 2021 Feb 20, 2021
see if this helps you, Solved: Symbols Disappearing / Not Showing in Motion Tween... - Adobe Support Community - 9927474 if not, what are the exact steps needed to reproduce the problem?

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Adobe Community Professional ,
Feb 20, 2021 Feb 20, 2021

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see if this helps you, Solved: Symbols Disappearing / Not Showing in Motion Tween... - Adobe Support Community - 9927474

 

if not, what are the exact steps needed to reproduce the problem?

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New Here ,
Feb 24, 2021 Feb 24, 2021

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Heya, apologies for being behind on replies, but yes changing the size of files did the trick, thank you!

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Adobe Community Professional ,
Feb 24, 2021 Feb 24, 2021

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you're welcome.

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Adobe Employee ,
Feb 23, 2021 Feb 23, 2021

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@vyviennee3361120 
Could you please share the file that you are using? and please let us know on which machine you are working,win/mac ?

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