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Brooke5C94
Participant
September 22, 2020
Answered

when I try exporting my animation to an mp4, media encoder gives me an error message

  • September 22, 2020
  • 2 replies
  • 3375 views

so, when I try exporting my file in h.264 format (mp4) I get an error message when I start the cue, i get this message: adobe media encoder failed to encode with the following exception: App.getscriptenginename is not a function

please help I need to export a video with a transparent background so I can't just screen record it anymore

This topic has been closed for replies.
Correct answer kglad

(in the future, on adobe.com ae = after effects.  use ame for media encoder)

 

i googled that exact error and google could find no matches.  that makes me wonder if you have an ame or animate problem.

 

to test.  create another simple animate animation (just a few frames with one object) and export video to ame.  see if you get the same error.

2 replies

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isotopic
Participant
February 4, 2023

Got this same error but aparently for another reason. After a sucessfull export, if I try to do it again but leaving the filename unchanged (eg. exported.mp4) my media encoder crashes. Have to either delete the previous file or set a different name before exporting.

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 4, 2023

@isotopic 

 

you have encoding by ame set to start automatically?

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 23, 2020

this can usually be circumvented by adjusting ame settings. 

 

if you can't figure it out, embed (using the insert photo icon) a screenshot of the error.

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Brooke5C94Author
Participant
September 23, 2020

ill embed a screenshot, I am still very new to messing with the settings on AE, so can you please walk me through it?

Colin Holgate
Colin Holgate
Inspiring
September 23, 2020

thank you so much, it iis working now that I changed the export format, but now the issue is that I don't know how to make the background transparent. 


Not all formats have transparency, but on the Animate end of things you will want to check the box that says to ignore the stage color and create alpha channel.

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