Adobe Audition Crashing on startup

[HSmith]

Adobe Audition V24.4.1 crashes as soon as I open the app. I got the pop up loading screen for the app, and seconds later an error message:

"Sorry, an error has occurred. An error report has been generated. Click “Send report” to help us analyze the cause of the problem and explore solutions."

If I click on the "View Report" blue link bellow the error message,  I'm sent to an ".dmp" file, in the following path:
/Library/Caches/Adobe/Audition/24.0/SentryIO-db/pending

I'm running a fresh update of Mac OS Sonoma 14.5 on an 15-inch, 2018 Intel Macbook Pro.

Already tried uinstalling all Adobe Apps and Creative Cloud, running AdobeCreativeCloudCleanerTool, restarting and reinstalling CC and Audition.

The same issue occurs with other available versions of the app on CC, such as 24.0, 23.0, 23.6.6, etc.

[SteveG_AudioMasters_]

The crash log would be rather more help... (see thread at the top of the forum)

[HSmith]

Oh, my bad, here is the crash log:

Log file created: Thu Aug 8 21:42:08 2024
-------------------------------------------
Ticks = 1 <99611> <AuLog.Startup> <5> Begin startup sequence
Ticks = 94 <99611> <NGL> <5> InitializeProfileUpdates returned mErrorCode = NglStatusCode:401 Workflow Required
Ticks = 97 <99611> <NGL> <5> GetAMTData returned mErrorCode = NglStatusCode:401 Workflow Required
Ticks = 207 <99611> <AuLog.Startup> <5> Initializing XML Loader
Ticks = 227 <99611> <AuLog.Startup> <5> Initializing Application Settings
Ticks = 397 <99611> <AuLog.Startup> <5> Application: Audition
Ticks = 397 <99611> <AuLog.Startup> <5> Version: 24.4.1
Ticks = 397 <99611> <AuLog.Startup> <5> Build: 3
Ticks = 414 <99611> <AuLog.Startup> <5> AuUI initialization sequence started...
Ticks = 414 <99611> <AuLog.Startup> <5> Initializing Crash Recovery
Ticks = 424 <99611> <AuLog.Startup> <5> FYI, it looks like the app crashed last time it was starting up...
Ticks = 426 <99611> <AuLog.Startup> <5> Initializing dvaaudiodsp
Ticks = 427 <99611> <AuLog.Startup> <5> Initializing AuMediaCoreSupport
Ticks = 430 <99611> <AuLog.Initializer> <5> Initialized dvacore::locale
Ticks = 430 <99611> <AuLog.Initializer> <5> Initialized dvacore::commands::debug
Ticks = 430 <99611> <AuLog.Initializer> <5> Initialized dvacore::debug
Ticks = 430 <99611> <AuLog.Initializer> <5> Initialized dvacore::debug::CreateSpindump
Ticks = 431 <99611> <AuLog.Initializer> <5> Initialized dvacore::debug::tracerecorder
Ticks = 431 <99611> <AuLog.Initializer> <5> Initialized dvacore::string::spellcheck
Ticks = 431 <99611> <AuLog.Initializer> <5> Initialized dvacore::OSComponentRegistry
Ticks = 431 <99611> <AuLog.Initializer> <5> Initialized dvascripting::threads
Ticks = 440 <99611> <AuLog.Initializer> <5> Initialized dvascriptingES
Ticks = 441 <99611> <AuLog.Startup> <5> Initializing AMIO Host
Ticks = 441 <99611> <AuLog.Initializer> <5> Initialized AmioInfoCache
Ticks = 441 <99611> <AuLog.Initializer> <5> Initialized AuCore
Ticks = 441 <99611> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Initialize
Ticks = 442 <99611> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::ASLFoundation
Ticks = 498 <99744> <DynamicLink> <5> Increase wait time to 2
Ticks = 507 <99611> <AuLog.Initializer> <5> Initialized Backend
Ticks = 513 <99611> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Backend
Ticks = 519 <99611> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::DisplaySurface
Ticks = 521 <99611> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::RegistrationServer

[SteveG_AudioMasters_]

"FYI, it looks like the app crashed last time it was starting up..."

It's the log before this one that we'd need to see - it will actually be marked as a crash log in its name.

[HSmith]

Hi Steve, thanks for the assitance.

I had two longs on the folder, and both had the same line "FYI, it looks like the app crashed last time it was starting up...".

I did a fresh install and started the app, here is the first log:

Log file created: Mon Aug 12 18:53:07 2024
-------------------------------------------
Ticks = 1 <488831> <AuLog.Startup> <5> Begin startup sequence
Ticks = 69 <488831> <NGL> <5> InitializeProfileUpdates returned mErrorCode = NglStatusCode:401 Workflow Required
Ticks = 70 <488831> <NGL> <5> GetAMTData returned mErrorCode = NglStatusCode:401 Workflow Required
Ticks = 174 <488831> <AuLog.Startup> <5> Initializing XML Loader
Ticks = 184 <488831> <AuLog.Startup> <5> Initializing Application Settings
Ticks = 335 <488831> <AuLog.Startup> <5> Application: Audition
Ticks = 335 <488831> <AuLog.Startup> <5> Version: 24.4.1
Ticks = 335 <488831> <AuLog.Startup> <5> Build: 3
Ticks = 343 <488831> <AuLog.Startup> <5> AuUI initialization sequence started...
Ticks = 343 <488831> <AuLog.Startup> <5> Initializing Crash Recovery
Ticks = 353 <488831> <AuLog.Startup> <5> Initializing dvaaudiodsp
Ticks = 400 <488831> <AuLog.Startup> <5> Initializing AuMediaCoreSupport
Ticks = 406 <488831> <AuLog.Initializer> <5> Initialized dvacore::locale
Ticks = 406 <488831> <AuLog.Initializer> <5> Initialized dvacore::commands::debug
Ticks = 406 <488831> <AuLog.Initializer> <5> Initialized dvacore::debug
Ticks = 407 <488831> <AuLog.Initializer> <5> Initialized dvacore::debug::CreateSpindump
Ticks = 407 <488831> <AuLog.Initializer> <5> Initialized dvacore::debug::tracerecorder
Ticks = 407 <488831> <AuLog.Initializer> <5> Initialized dvacore::string::spellcheck
Ticks = 407 <488831> <AuLog.Initializer> <5> Initialized dvacore::OSComponentRegistry
Ticks = 408 <488831> <AuLog.Initializer> <5> Initialized dvascripting::threads
Ticks = 414 <488831> <AuLog.Initializer> <5> Initialized dvascriptingES
Ticks = 415 <488831> <AuLog.Startup> <5> Initializing AMIO Host
Ticks = 415 <488831> <AuLog.Initializer> <5> Initialized AmioInfoCache
Ticks = 415 <488831> <AuLog.Initializer> <5> Initialized AuCore
Ticks = 415 <488831> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Initialize
Ticks = 416 <488831> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::ASLFoundation
Ticks = 450 <488831> <AuLog.Initializer> <5> Initialized Backend
Ticks = 454 <489314> <DynamicLink> <5> Increase wait time to 2
Ticks = 455 <488831> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Backend
Ticks = 461 <488831> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::DisplaySurface
Ticks = 463 <488831> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::RegistrationServer