RX 11 elements not showing full plugin (and audition keeps crashing)

[kirsty_1404]

No matter what I do, a few of my RX plugins appear like this, where a lot of the important bits are cut off. I'm in conversation with the team at Izotope, but just wanted to check in here in case it's an Audition thing. 

Also Audition keeps crashing, which is suuuuper unfun. There's also been a lot of (I BELIEVE) latency or sampling issues that, no matter how I try to fix in the hardware section by matching the sample rate, make my audio sound like slow and crackly garbage but then exports fine. I've uninstalled and reinstalled all software involved, and still no luck. 

Help would be much appreciated.

[kirsty_1404]

I'm on laptop rather than Mac if that helps

[Rag and Bone]

So, is it a Windows machine? 

Do you have crash logs?

See this.

[kirsty_1404]

Hello! Sorry, not ignoring you. I'm just fighting with my computer 😂

I'm trying to sort crash logs but those are also crashing before they open 🙄 Going to try and install a previous version of Audition then will try again.

Much appreciate the help!

[Rag and Bone]

On a Mac you can access crash logs by opening the Console app (in the Applications/Utilities folder) and selecting crash logs.

[kirsty_1404]

Oh, apologies. I'm on Windows. I've definitely found them, but they don't want to open. Classic 😂

New update: there's definitely crackling in my exports now 😣 not as severe as the latency stuff (as I think it is) but definitely not excellent... 

[Rag and Bone]

You mean event viewer won't open them ?

Sounds like a more general issue that just Audition.

I'm on a Mac, and can't really help at all. Hopefully someone else will join in.

It sounds like you should contact support. I've had good luck with support chat.

As the page says:

"Chat: Simply click on the conversation icon on the bottom right corner to speak to a Product Specialist."

I've read that you can type "Agent" in the chat box to bypass the chatbot and be connected to a person.

[Boyle90]

@kirsty_1404 , have you found a solution to the cropping of the Repair Assistance plug-in box? Much of it is not accessible to me -- even when I stretch the window.

[RyanCharlesPhoto]

I am having the exact same issue. I just opened up a support Ticket with Izotope as I assume this is a 'them' issue. The window resizes but the RX editing window does not. I went into the program properties and made adjustments but it didn't help anything. I wish they would give us back the stand alone app to work in while they figure this out, but I doubt it.

[Boyle90]

Great! Please keep us updated on any response you get from the ticket!

[jackattack0_o]

I am also having this issue. I just downloaded the plugin and it's currently unusable.

[wildbill]

Me too - same issue and unusable in Premiere Pro (Windows 11).

[jackattack0_o]

I'm unable to upload a screenshot for some reason but I did find a workaround. Not a solution, but a workaround. If you're in Premiere:

• Use the Audio Track Mixer and in the fx panel, add VST3 to the rack.
• From there, you can use the panel just above your "Mix" dropdown to adjust all of the settings. You're kind of flying blind without the visualizer, but you can still make all of the adjustments that are not visible in the cropped window.
  
  

This is an annoying error/issue, but I will say that izotope is like 200x better than the noise removal tool in Adobe. I had no idea it was this good.

[ChrisKane]

I had a similar issue with Neutron 5, cropping the plugin so I couldn't even start using it. It was cropping the "share your info" window when you first launch the plugin.

My solution; close all instances of Audition, right click on desktop and change your screen resolution to 1920x1080. Relaunch Audition and load Neutron and it should allow you to click away from the share popup.

Then close Audition again and revert to your original resolution.Will allow you to see the entire plugin now.

But my current issue is, that no matter what I do. Neutron 5 does not even work. It doesn't detect any audio signals. All my other plugins work properly, but Neutron doesn't even respond to audio. I've reinstalled 3 times and nothing.

I'm at a loss. It feels like Adobe doesn't really care that much about Audition any more and I'm just left trying to keep this DAW alive. Barely.

[Rag and Bone]

What does iZotope say about these issues? Perhaps the issues aren't Adobe's.

[juhaj81113247]

It's a bug in Audition that when you enlarge windows, some of the data is lost.