Audition crashes whenever I click on 'Open File'

Report · Nov 06, 2024

I'm using the latest version of Audition on a Razer Blade 16' laptop with Windows 11 and this issue happens everytime and I get an error message. This also happens for shortcuts to open a file such as clicking on a blank area of the 'files' dock or by opening up computer location manually to save a file. Just to be clear though you can still save files but you have to copy and paste in the address without going into computer location within Audition.

I have 32 GB memory, more than enough storage and have checked for any dodgy files in my C drive that may be creating this crash.

I have used CCleaner to uninistall and then reinstall fresh but this hasn't worked. Attempting to install Audition on a separate hard drive hasn't worked either.

I have looked for fixes online and tried everything and nothing works.

Would appreciate any help as this is becoming a nightmare.

I have attached some relevent log info and system info.

Please find the "Audition Log-last.txt" below:

Log file created: 11/06/24 19:17:01
-------------------------------------
Ticks = 0 <27572> <AuLog.Startup> <5> Begin startup sequence
Ticks = 407 <27572> <AuLog.Startup> <5> Initializing XML Loader
Ticks = 422 <27572> <AuLog.Startup> <5> Initializing Application Settings
Ticks = 625 <27572> <AuLog.Startup> <5> Application: Audition
Ticks = 625 <27572> <AuLog.Startup> <5> Version: 25.0.0
Ticks = 625 <27572> <AuLog.Startup> <5> Build: 47
Ticks = 641 <27572> <AuLog.Startup> <5> AuUI initialization sequence started...
Ticks = 641 <27572> <AuLog.Startup> <5> Initializing Crash Recovery
Ticks = 641 <27572> <AuLog.Startup> <5> Previous Crash Detected!!!
Ticks = 4829 <27572> <AuLog.Startup> <5> Initializing AuMediaCoreSupport
Ticks = 4844 <27572> <AuLog.Initializer> <5> Initialized dvacore::locale
Ticks = 4844 <27572> <AuLog.Initializer> <5> Initialized dvacore::commands::debug
Ticks = 4844 <27572> <AuLog.Initializer> <5> Initialized dvacore::debug
Ticks = 4844 <27572> <AuLog.Initializer> <5> Initialized dvacore::debug::CreateSpindump
Ticks = 4844 <27572> <AuLog.Initializer> <5> Initialized dvacore::debug::tracerecorder
Ticks = 4844 <27572> <AuLog.Initializer> <5> Initialized dvacore::string::spellcheck
Ticks = 4844 <27572> <AuLog.Initializer> <5> Initialized dvacore::OSComponentRegistry
Ticks = 4844 <27572> <AuLog.Initializer> <5> Initialized dvanet
Ticks = 4844 <27572> <AuLog.Initializer> <5> Initialized dvascripting::threads
Ticks = 4844 <27572> <AuLog.Initializer> <5> Initialized dvascriptingES
Ticks = 4844 <27572> <AuLog.Startup> <5> Initializing AMIO Host
Ticks = 4844 <27572> <AuLog.Initializer> <5> Initialized AmioInfoCache
Ticks = 4844 <27572> <AuLog.Initializer> <5> Initialized AuCore
Ticks = 4844 <27572> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Initialize
Ticks = 4844 <27572> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::ASLFoundation
Ticks = 4860 <27572> <AuLog.Initializer> <5> Initialized Backend
Ticks = 4860 <27572> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Backend
Ticks = 4875 <27572> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::DisplaySurface
Ticks = 4875 <27572> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::RegistrationServer
Ticks = 4891 <26756> <DynamicLink> <5> Increase wait time to 2
Ticks = 4907 <27572> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::MediaLayer
Ticks = 4907 <27572> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Initialized
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized AmioHost
Ticks = 4922 <27572> <AuLog.Startup> <5> Initializing dvascripting
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized dvascripting
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized dvaappsupport::analytics::sdmadvancedanalyticslibraryapi
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized dvaappsupport::feature
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized dvaappsupport::analytics::ActivityObserver
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized dvaappsupport::analytics::distributionsampler
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized dvaappsupport::pankosdmlogger
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized dvaappsupport::SplunkLogger
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized dvaappsupport::SplunkStructuredLogger
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized dvaappsupport::cloudservice::IMSAuthTokenCache
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized dvaappsupport::cloudservice::ServiceRegistry
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized dvaappsupport::commandline
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized dvaappsupport::commandline::commandlinerunner
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized dvaappsupport::commands
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized dvaappsupport::floodgate
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized RegisterRegulatedFeature::GlobalRegulatedServices
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized dvaappsupport::progress::progressmessage
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized dvaappsupport::analytics::devicepowermanagement
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized dvaappsupport::analytics::hangmonitorobserver
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized dvaaccelerate::ipp
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized dvamediatypes
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized dvaaudiodevice
Ticks = 4922 <27572> <AuLog.Initializer> <5> Initialized dvaml::preflight
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized dvaml::onnxruntime
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized dvamachinelearning
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized dvamlprocessing.console.RegisterSearchDirectory
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized dvamlprocessing.console.RunModel
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized dvase.console.CheckModelState
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized dvamlprocessing::processing::ProcessingManager
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized dvametadata
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized dvatransport::SocketTransport
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized dvaui::accessibility_support
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized dvaui::UIObservableActivities
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized dvaui::selected_app_fonts
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized dvaui::diagnostics::diagnosticviews
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized dvaui::RegisterDrawbot
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized dvaui::factory
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized dvaui::scripting::UIControlEvent
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized RegisterRegulatedFeature::AdobeFonts
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized dvaui::skins
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized dvaui::wacom_support
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized dvaworkspace::sharedui::ShutdownDialog
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized dvaworkspace.sharedui.uhb
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized dvaworkspace
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized dvaworkspace::workspace::bugreporting
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized OCIOAPIProvider
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized MF::CCFilesFeature
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized MF::ColorSpaceCallbacksOwner
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized AudioRenderer
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized CaptioningUtils
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized Backend::AudioClip
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized Backend::ChildClip
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized Backend::Clip
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized Backend::ClipLoggingInfo
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized Backend::MasterClip
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized Backend::VideoClip
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized Backend::AudioComponentChain
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized Backend::AudioComponentParam
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized Backend::VideoComponentChain
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized Backend::Content
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized Backend::NodeRepository
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized BackEnd::Preferences
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized Backend::AudioStream
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized Backend::Media
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized Backend::VideoStream
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized Backend::CompoundProjectItem
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized Backend::DehydratedItemLoadContentsQueue
Ticks = 4938 <27572> <AuLog.Initializer> <5> Initialized Backend::ProjectScriptSupport
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized Backend::AudioClipTrackItem
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized Backend::CaptionDataClipTrack
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized Backend::ClipTrackItem
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized Backend::EffectGenerativeSession
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized Backend::FrameInterpolationGenerativeSession
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized Backend::GenerativeExtendSession
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized Backend::UpscaleGenerativeSession
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized Backend::VariableLayer
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized Backend::Variables
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized Backend::VideoClipTrackItem
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized Backend::VideoTrackGroup
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized dvalutcache
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized ColorSpaceConverter::ColorSpaceCallbacks
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized Transform::DCMTranform
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized PluginLoaderRegistry
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized ImporterHost
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized VideoRenderer
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized CodecSupport::AnimationCodec
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized CodecSupport::J2KCodec
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized CodecSupport::JPEGDecode
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized CodecSupport::MainConceptCodec
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized CodecSupport::AMFDecoder
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized CodecSupport::NvidiaHWEncoder
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized CodecSupport::AMFEncoder
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized CodecSupport::EncoderMsdkEncode
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized CodecSupport::IntelMSDKDecoder
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized CodecSupport::MFDecoder
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized CodecSupport::NvidiaDecoder
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized CodecSupport::HapCodec
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized CodecSupport::SonyRAWCodec
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized dvaaudiopluginhost
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized AudioFilterHost
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized ProjectSupport
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized DisplaySurface::SetGFConfiguration
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized DisplaySurface::GPUSnifferHost
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized dvaadameve::GetNextIfComposite
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::GPUSniffer
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::ProjectScriptSupport
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized abe::WritableCDDeviceManager
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized AuBackEnd::cloudservice::ACP:ServiceConstants
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized AuBackend
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized essentialsound::commands
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized AuApplication
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized AuApplication::ProjectItemObjectExtHandler
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized AuApplication::ProjectObjectExtHandler
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized dvacrashreporter::Locale
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterAdobe::LogFilePath
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized dvacrashreporter::AppState
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized dvacrashreporter::LogFilePath
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterDVA::LogFilePath
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized RegisterRegulatedFeature::KSVDelegate
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized dvamediaui::timecodecontrol
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized dvawhatsnew.FeatureListData
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized dvaapprelauncher::AppRelauncherClient
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized dvametadataui
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized dynamiclinkui::debugpanel
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized AuUI
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized dvaalgebra::osqp
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized MLUtils::caching::MediaManagerCachePolicyAdapter
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized MLUtils::throttling::ThrottlingManager
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized MLU::processing::operators::normalize
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized MLU::processing::operators::normalizeVector
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized MLU::processing::operators::scale
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized MLU::processing::operators::softmax
Ticks = 4954 <27572> <AuLog.Initializer> <5> Initialized dvadunamis-sdk-binding
Ticks = 4969 <27572> <AuLog.Initializer> <5> Initialized dvacore::debug::DebugMonitorRegistry
Ticks = 4969 <27572> <AuLog.Startup> <5> Initializing AuBackEnd
Ticks = 5110 <27572> <AuLog.Startup> <5> Initializing AuApplication
Ticks = 5110 <27572> <AuLog.Startup> <5> AuApplication initialization sequence started...
Ticks = 5110 <27572> <AuLog.Startup> <5> Intializing dva unit test and console
Ticks = 5110 <27572> <AuLog.Startup> <5> Initializing Audio Device
Ticks = 5282 <27572> <AuLog.Startup> <5> Initializing XMP System
Ticks = 5282 <27572> <AuLog.Startup> <5> Session Host initialization sequence started...
Ticks = 5282 <27572> <AuLog.Startup> <5> Session Host initialization sequence complete.
Ticks = 5282 <27572> <AuLog.Startup> <5> Initializing Document Manager
Ticks = 5282 <27572> <AuLog.Startup> <5> Initializing Project Manager
Ticks = 5282 <27572> <AuLog.Startup> <5> Initializing TimeCode Broadcaster
Ticks = 5282 <27572> <AuLog.Startup> <5> Initializing Clipboard Manager
Ticks = 5282 <27572> <AuLog.Startup> <5> Initializing Preset Manager
Ticks = 5391 <27572> <AuLog.Startup> <5> Initializing Favorites Manager
Ticks = 5407 <27572> <AuLog.Startup> <5> Initializing AutoSave Manager
Ticks = 5407 <27572> <AuLog.Startup> <5> Initializing Essential Sound
Ticks = 5438 <27572> <EssentialSoundPresets> <5> Config preset doesn't exist (skip directory): C:\Users\23lfr\AppData\Roaming\Adobe\Audition\25.0\Presets\EssentialSound\Default\ambience
Ticks = 5438 <27572> <EssentialSoundPresets> <5> Config preset doesn't exist (skip directory): C:\Users\23lfr\AppData\Roaming\Adobe\Audition\25.0\Presets\EssentialSound\Default\dialog
Ticks = 5454 <27572> <EssentialSoundPresets> <5> Config preset doesn't exist (skip directory): C:\Users\23lfr\AppData\Roaming\Adobe\Audition\25.0\Presets\EssentialSound\Default\generic
Ticks = 5469 <27572> <EssentialSoundPresets> <5> Config preset doesn't exist (skip directory): C:\Users\23lfr\AppData\Roaming\Adobe\Audition\25.0\Presets\EssentialSound\Default\music
Ticks = 5469 <27572> <EssentialSoundPresets> <5> Config preset doesn't exist (skip directory): C:\Users\23lfr\AppData\Roaming\Adobe\Audition\25.0\Presets\EssentialSound\Default\sfx
Ticks = 5485 <27572> <AuLog.Startup> <5> AuApplication initialization sequence complete.
Ticks = 5485 <27572> <AuLog.Startup> <5> Initializing AuCEPSupport
Ticks = 5485 <27572> <AuLog.Startup> <5> Initializing AsyncQueueManager
Ticks = 5485 <27572> <AuLog.Startup> <5> Initializing AuUI
Ticks = 5500 <27572> <AuLog.Startup> <5> Setting up temp directories
Ticks = 5516 <27572> <AuLog.Startup> <5> AuUI initialization sequence complete.
Ticks = 5797 <27572> <AuLog.Startup> <5> Initializing AuCEPSupport
Ticks = 5829 <27572> <CCFilesEOL> <5> Setting feature enabled: false, in app messaging enabled: false
Ticks = 102547 <27572 (main)> <signal> <4> Unhandled exception!
{
}

Report · Nov 07, 2024

Is one of these logs the error report?

Report · Nov 07, 2024

Hi Steve,

They are the only logs I have when I followed the advice on how to find the error report logs so yes I would assume so.

Thanks!

Report · Nov 07, 2024

Specifically the one I was looking for is the one that says 'view report' in the error report message. And did you send this to Adobe, as it suggests?

Report · Nov 07, 2024

Hi Steve,

When I click on view report it takes me to a DMP file is this correct? I can't send this over as the .dmp is not supported here.

Yes I have sent this to adobe

Report · Nov 08, 2024

It should come up with a viewable report, but I haven't experienced one of these for a long while. If you haven't heard from Adobe by the middle of next week, then send an email to audbugs@adobe.com reminding them that you've sent a report. The system should have picked up your user email address, but I'm never 100% convinced that it does...