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Audition Freezing every few seconds & all tracks greyed out (no audio playing as playhead moves)

Explorer ,
Feb 26, 2024 Feb 26, 2024

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Adobe Audition has been freezing every few seconds for over 3 weeks (Adobe Audition Not Responding message for 5-15 minutes).  I am making a podcast and I'm on a deadline. It hasn't happened previously and was working fine until one day it didn't. I have no clue why it started, this is a relatively uncomplicated file with 4 tracks.

 

I have searched Community Forum and followed EVERY piece of advice others have tried, nothing has worked. I have spent an entire day with a technician cleaning and updating everything on my Windows PC, including installing extra RAM (I am now using 32MG). NOTHING has worked. I have cleaned and deleted files from media cache (including all CFA & PEK files); changed locations for temp files (Primary & Secondary) to fastest SSD hard-drives; changed backup locations and auto backups. A lot of users seem to have experienced this problem without any real fix, solutions or reasons offered from Adobe.

 

The problem is with Adobe Audition ONLY, everything else works the same on my PC when Audition is frozen. I have just followed advice to unistall Adobe Audition and Reinstall; have restarted my PC and opened the file. Now EVERYTHING is greyed out (All 4 tracks) and NO AUDIO is playing despite the playhead moving. 

 

PLEASE HELP.  It is NOT a PC issue - this is an Adobe issue with latest version 24.2.0.83 (reinstalled today 27/02/24 - causing even MORE problems).

 

I'm using:

Acer  Nitro N50-610 Desktop

OS: Microsoft Windows 11, Version 10.0.22631

Processor: Inter (R) Core(TM) i7-10700 CPU @2.90GHz, 2901 Mhz, 8 Core(s), 16 Logical P..

BIOS Version: American Megatrends Inc. R01-A1,13/07/2020

 

I NEED AN OUTCOME - I have 2 days to complete this 1 hour podcast that now doesn't play at all.  How can I rescue the file (completely greyed out) and edit the interview without the software freezing after every minor edit (Cut, delete, close gap, mute track - any of these simple edits cause the program to freeze).

Bug Unresolved
TOPICS
Multitrack editor , Performance or Stability , User experience and interface

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1 Comment
Adobe Employee ,
Mar 03, 2024 Mar 03, 2024

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Hi Leesa68,

 

Are you usign any plugins?

Location of Media cache ?

Please share the session file. you can send the link to audbugs@adobe.com

 

Try following:

open your source file in Audition in waveform view then save them as .wav file on a new location. then try to work with copy you created with Audition .

 

Regards

Abhishek 

 

 

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