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Audition Tech loses my presets and favorites

New Here ,
Sep 02, 2023 Sep 02, 2023

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Logged in yesterday, Windows... the Audition softtware is not recognizing my Focusrite 2i2 for some reason when I try to record.  All settings are correct, go though the restarts, etc.  Nothing.  Call Adobe, get an Audition tech who I give control of the computer.  He fixes it, but in the process erases all of my presets, favorites, keyboard shortcuts, the works.  I paid a vo guru guy hundreds of dollars for all of this.  Is there any way to retrive any of it?

Bug Unresolved
TOPICS
Preferences and settings

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2 Comments
Community Expert ,
Sep 03, 2023 Sep 03, 2023

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Get back onto the Adobe person you spoke to, and ask them if he backed up all your Preferences files before replacing the whole lot with a vanilla set. If he did, then you may be able to recover some of your settings, but if he didn't, then I'm afraid there's absolutely no chance - it's that simple.

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New Here ,
Sep 03, 2023 Sep 03, 2023

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Thanks— I’m calling him back either way to give some “feedback”. Who knew
a company that big is closed on weekends?

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