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Problem with microphone connection (Adobe Audition)

New Here ,
Feb 27, 2024 Feb 27, 2024

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I bought a new laptop with Windows 11. I updated everything, installed everything. Does not work connecting external microphones (usb and loop). At the same time in the programme Adobe Audition (and similar) slider on the timeline moves jerkily, but the record does not go. That is, as I understand, the programme does not see audio devices (they appear in the Device Manager, but do not work). If I replace the original installed Realtek HD audio driver with Realtek High Definition Audio Driver, the usb-microphone is connected and Adobe Audition works. But the looping microphone still won't connect. Besides, Sound Mode in MyASUS settings stops working - it has a very beautiful surround sound, as for a laptop. This section with sound settings simply disappears from the programme! So I understand that the problem is in the drivers? But they're official.

 

I've tried default drivers from Windows, from Asus site and even with the help of special driver search programmes on the net.... It doesn't work. On my old laptop with Windows 10 all this worked.

 

Please help me with advice.
Sorry for my English, I use online translator.
Regards

 

************

Windows 11 
Version 23H2
OS build 22631.3155
Audio-Technica AT2020 usb microphone.
and a Boya BY-M1 Pro looping microphone.

Bug Unresolved
TOPICS
Performance or Stability , Preferences and settings , Workflow or interoperability

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9 Comments
Community Expert ,
Feb 28, 2024 Feb 28, 2024

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Try downloading and installing the (free) ASIO4ALL driver and see if that works. This has been known to 'cure' all sorts of issues. Just install it and select ASIO in the device class, and you should be able to pick it up. One of the useful things about it is that it has some diagnostics built in, so at the very least it might provide clues...

 

ASIO4ALL 

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New Here ,
Feb 28, 2024 Feb 28, 2024

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Thank you sincerely. I'll keep trying.

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New Here ,
Feb 28, 2024 Feb 28, 2024

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Checked. Unfortunately ASIO4ALL driver did not help. From the description on the site I understood that it mainly fights with "sound delay". I have a problem with inadequate operation of connected audio microphones. Maybe it's not the audio driver but the motherboard drivers that are the problem here? I don't know... All drivers are official.

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New Here ,
Feb 29, 2024 Feb 29, 2024

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And yet. I updated the drivers again from the laptop manufacturer's website. Disabled all "sound enhancers and noise suppressors in the Windows system itself. In other programmes I got my microphones working correctly. But in Adobe Audition, no way. Just amazing 😞

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New Here ,
Mar 02, 2024 Mar 02, 2024

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Good afternoon everyone. On the recommendation of the community, I wrote an email to Adobe Customer Care Team. They responded quickly - said that at the moment there are compatibility issues between Audition and Windows 11 64 bit. They promise to fix it in the next update in about two months.

Seems to make sense... but surprising. Windows 11 has been out for a long time and everyone who has Adobe Audition is on Windows 10? Very strange...

Ok. I'm writing the sound in Synde Forge.

Thank you all for your participation.

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Adobe Employee ,
Mar 03, 2024 Mar 03, 2024

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Hi,

 

There is no compatibilty issue with Windows 11 and Audition. it is supported on windows 11. here is system requirments 

https://helpx.adobe.com/in/audition/system-requirements.html

 

Please share the following information:

Are you facing this issue with all device class? (you can check under Edit> preferenes> Audio Hardware)

What is the sample rate of the external device (you can check it under windows sound properties)

 

Regards

Abhishek 

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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I have to say, from my own experience, that if there appear to be issues with Audition and Windows 11, it's more likely to be a configuration problem of some description on your machine. Despite my misgivings about W11  - and I have a few - Audition is working fine on it.

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New Here ,
Mar 04, 2024 Mar 04, 2024

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Greetings, everyone!
Dear Abhishek, yes, my computer fully meets the requirements of Adobe Audition and even more.
As for the devices used, they are specified in my first post. All settings were standard. But of course I used other settings, but nothing helped. I wrote about jerky movement of the pointer during recording - I realized that this is a problem of wrong settings. When I change them, the smoothness of movement returns, but the problem with sound recording does not disappear. I was able to make a recording once, poor quality, after forcibly changing the driver as I wrote above. But since it degraded the normal sound playback on the system, I rolled back. At the same time, I use my microphones with other programs, such as Sound Forge - the recording is excellent. And on an old laptop with Windows 10 everything is OK.

SteveG_AudioMasters_, yes, maybe the problem is in the configuration. But I was surprised that it was the Adobe support representative who told me about the compatibility problem. It's inexplicable...

I also wrote to my laptop's ASUS support. They said there is no hardware problem as all ports are working. To which I said that my experiments with drivers showed that there is still a problem. They wrote that they will think about it.

I don't have time for experiments. I just write sound when I need it in Sound Forge.


Thank you for your participation.
Respectfully...

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Adobe Employee ,
Mar 05, 2024 Mar 05, 2024

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Please share system information. you can email it to audbugs@adobe.com or you can revert to my pm.

 

Regards

Abhishek 

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