Was there an update that trashed everything?

Report · Oct 11, 2023

So, Audition was acting weird all day, it froze, then when I reloaded seemed to have reset my windows and entire history back to default, all my presets are gone INCLUDING the ones that come with Audition.

Is there anyone with a solution here? This is ridiculous for as much as we pay for this software. I checked the presets files using import... LITERALLY NOTHING is there. Not even the ones that come with Audition.

What is going on?

Report · Oct 11, 2023

And we shouldn't have to backup effects presets to get them to stay with the updated versions, an update should not wipe out preferences at all. Especially the ones that come with Adobe.

Report · Oct 12, 2023

To be strictly accurate (and I have checked this), the latest update has installed with a set of 'vanilla' preferences, and not imported whatever you had set up on the previous version. So the presets that Audition ships with are installed - they are not missing.

Other things: when I first ran the new version, I got an error message on startup referencing an inaccessible memory location, but it didn't crash the program. Whenever I've started it since, this hasn't reappeared, and the program runs normally and behaves itself. I believe that others may have had a slightly different experience, but whatever they have had, I can't replicate.

What can you do about it? If you navigate to C:\Users\[yourusername]\AppData\Roaming\Adobe\Audition you should see a list of folders, now culminating in 24.0. If you open 23.0 you should find a list of files including ApplicationSettings.xml, EffectsPresets.xml and Favorites.xml and possibly others which contain the settings you were using in version 23. In principle, you need to replace the identical files in 24 with the ones from 23. When I looked at this, I discovered that one of them (EffectPresets) now appears to be in its own folder rather than at the bottom of the list - you need to take account of that. I've tried doing these moves on the version on this laptop, and as many as I've checked have now reappeared - but not all of them. That could just be me, though. But however you look at it, this doesn't cause a crash so it appears to be a safe option that will at least restore some of what you had before. Why the Appdata file structure needed altering, I do not know.

Is this a good situation? No. So is it a complete screw-up? Not quite - well not for me anyway. I'm shortly going to go through the whole thing again with the DAW upstairs, so if anything different happens, I'll report back. One thing that was rather unfortunate was that Microsoft chose the same day to create a massive update to Windows 10 and I don't know if that affected the whole process or not. Should this whole situation have been handled and checked properly? Of course it should have been. Should the developers knuckle down and create a proper settings transfer app? Silly question...

Report · Oct 12, 2023

Hi, when it first seemed to update to the new one even the vanilla presets on effects were gone and there was nothing in the presets folder, I looked. I went ahead and redowloaded it and it seems to be working. I have no idea what happened.

Report · Oct 12, 2023

And oddly enough, even though the effects presets are back, when I go to that folder there's nothing in there. For as much as we pay Adobe they should get their software working as well if not better than the open source software that is out there. Which I will most likely be switching to when my subscription is up.

Report · Oct 12, 2023

Hi katl21253204,

Did you get this message at the first launch of Audition 24.0?

Please try following:

Close Audition app
Rename the "24.0" folder under Audition folder located under followign location as per your OS:

Windows:

Open Run and paste following path:
%APPDATA%\Adobe\Audition
Rename the "24.0" folder to old_24.0

On Mac
Go > Go to folder
~/Library/Preferences/Adobe/Audition/

Rename the "24.0" folder to old_24.0
Relaunch Audition
You will get the above message box click on yes. this will import your 23.x version settings to the latest version.

Regards

Abhishek

Report · Oct 12, 2023

This works, but there are two things to note: If you have also updated the Audition beta version, it will try to import the preferences from that - not what you want at all - why is it even looking there? Secondly - why hasn't it done this correctly on the first run?

The solution to the unwanted beta preferences import is to temporarily rename the beta 24.0 preferences so they aren't found, and rename them back afterwards.

Report · Oct 12, 2023

To be clear, I currently see NO effect presets in either the 22 or 24 app/roaming effects presets folder which is where it takes me to when I try to import application settings.
And when it updated or whatever originally I got NO warning whatsover. It started acting weird, set everything back to some default status with no presaved effects presets. I re-downloaded it in the new version and it seems things are as they should be.

I have no idea why, even though the presets are there that they are not showing in the roaming presets folder thing. That's something you all need to figure out.

Report · Oct 12, 2023

Also, fyi, any presets I make should not be deleted on update. Apparently that is an issue, which makes no sense. Why should I have to backup things I have saved to a preset list that is part of the software?

Report · Oct 16, 2023

Hi katl21253204,

Please send us your Audition preferences.

add all content of the Audition Preferences folder to a zip file. send it to audbugs@adobe.com.

Regards

Abhishek