Apollo Twin Interface and Adobe Audition

Report · May 02, 2020

Hi-I just installed an Apollo Twin interface, and now cannot get it to work with AA 2020. AA was working perfectly with my Audient Driver, so I know this is an issue with installing a new interface. Any help, greatly appreciated. Thanks!

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Report · May 02, 2020

If it's an Apollo Twin, does this mean you are using a Mac? (I realise that the answer is probably yes, but these days it doesn't have to be...) Does it show up in your hardware settings at all?

Report · Oct 19, 2022

Hi Steve,

I'm brand new to recording work. I cannot get Adobe Audition (AA) to record from the Apollo preamp on MacbookPro.

SUBJECTIVE

I hear my voice in the mic.
AA Preference/Audio Hardware for I/O is set to UD Thunderbolt (Apollo Twin X)
If I switch I/O back to MacbookPro, then AA will record

EQUIP ENT & SOFTWARE

2020 Intel based MacbookPro
macOS Monterey vs. 12.6
Adobe Audition vs 23.0.0.54
Pre-amp: Apollo Twin X

Thank you,

Thomas

Report · Oct 19, 2022

I'm not a Mac user, but it's possible (from what others have said) that this could be a Permissions issue within the OS, especially as it appears to be fundamentally working. You do have to note, though, that there are some very specific requirements that the machine has to meet - the root page for the requirements is this one - you have to find the specific guidance for what you've got, and make sure that the machine meets them.

Report · May 02, 2020

Hi Steve-No I am using a Hewlett Packward PC. Yes, the Apollo does show up, but then in (Not working.) Thanks for your time

Report · May 02, 2020

Windows 10

Report · May 02, 2020

In that case it's almost certainly going to be a driver issue. Before we can go any further though, does your installation meet all of the requirements here? I believe with these devices that getting all of this right is important...

Report · May 02, 2020

Hi Steve-I just removed Apollo, put my Audient back in, working with no problem. Seems like a long list of items that my computer and Apollo need to be compatible. Will have to call Sweetwater where I bought it from to see if it's going to work. At least I can record again for now, thanks for your time.

Report · May 03, 2020

Yes, I can see the attraction of the Apollo - but the true cost of ownership is slightly scary...

Report · May 03, 2020

Yes, for sure. Nothing is scarier than technical issues! I really appreciate your time in getting back to me so quickly, especially on a weekend. I hope you have a great Sunday. I will let you know the outcome. I am going to get on the phone tomorrow with both Apollo and Sweetwater.