ACR files not opening

Forum|Forum|6 years ago
January 10, 2020
3 replies
2724 views

.dng files randomly not opening in Bridge all of a sudden today. Some files open, other do not. But if I double-click the same file (that wouldn't open in Bridge) in Finder, it opens in ACR as expected. Error messsage says "no files selected" (but they are) or "file is read-only" (which it is not!)

Problem or error

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blhogleAuthor

Known Participant

anyone have any comments on the files not opening part of my problem? Thanks.

L

Lumigraphics

Legend

We are trying to get enough information to be able to answer. Your OP wasn't detailed enough for us to do more than guess.

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blhogleAuthor

Known Participant

Hi blhogle,

Yeah, there's something seriously wrong with your instillation.

Please first try rebuilding your Brdge's Preferences, here's some quick instructions"

Resetting Bridges Preferences

If that doesn't work, uninstall Bridge, and PS. When you do this, do this from the Adobe Application (the little cloud/infinity thing on the right side of your menu bar), do NOT simply place the application icons in the trash. They "should" be uninstalling ACR with the other applications. To verify this look in your Hard Drive's Library/Application Support/Adobe/Uninstall and verify that "Acr_12_1.app" is there or not (it should not be). If it is, simply trash that.

Then reinstall the two applications.

I'm going to be out the rest of the day so I'll find out what happened tomorrow, good luck!

Bad news. Re-setting Bridge Preferences did not make any difference. I uninstalled both Bridge 2020 & PS CC 2020, then reinstalled. Still no luck. Slight difference now though - when I double-click a DNG file in Bridge, nothing happens; I don't even get the error message. Same thing when I right-click & choose Open.... But when I click the "Open in Camera Raw" icon at the top, then I get the message. And again, if I go to Finder & double-click the file or right-click & choose "Open...", PC CC opens then ACR opens & the file is there and adjustments can be made.