Known Participant

Question

Adobe Bridge 14.1.1.274 Cannot Add Keyword to an MP4 Being Played by a Separate Media Player.

Forum|Forum|1 year ago
July 14, 2024
2 replies
652 views

Repro steps on Windows 11:

(1) Open an MP4 for viewing with a media player (e.g. VLC) to identify people in the clip.

(2) Open Adobe Bridge 14.1.1.274 to add names of those individuals as keywords to the same clip.

Observed Adobe Bridge behaviors:

* Checking one keyword will uncheck the previously checked keyword (quietly).

* Checked keyword is not saved by Adobe Bridge after program exit (again quietly).

* User is not warned of any of the above behavior.

This topic has been closed for replies.

A

Abu25

Adobe Employee

Hi @SVoBa,

Thanks for your feedback.

Could you please share the sample file/files on which you are observing the issue at sharewithbr@adobe.com and mention this thread.

Thanks,
Bridge Team

SVoBaAuthor

Known Participant

Any media file would do. It's not the content. Pick a long/short one, pause it while being replayed by the media player. Use Bridge to add keywords to see the bug effect.

SVoBaAuthor

Known Participant

It's the same buggy behaviors if the MP4 is being played by the Adobe Bridge built-in Preview panel.

I suspect this is a file access conflict due to extended hold of the MP4 file pointer by the media player thread when the keyword update thread attempts to add the new keyword.

S

sprinklr-integration-user

Inspiring

Hey, SVoBa. Sorry to hear about this.

Could you please try resetting Bridge's preferences and let us know if it helps? https://adobe.ly/3SbQPNT

Regards,

Shivani

SVoBaAuthor

Known Participant

FWIW, the description there is no longer accurate, as far as Adobe Bridge 4.1.1.274 is concerned. This is what the pop-up dialog box looks like:

The documentation says 3 options.

Also, those instructions are for when Adobe Bridge freezes or has performance issues (i.e. slow). This is not the case.

Regardless, I'm humoring you folks anyway. Having done that, no change to the buggy behaviors described at start of this thread.

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