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Question

Adobe Bridge 2023

Forum|Forum|3 years ago
October 20, 2022
5 replies
917 views

Upgraded from Bridge 2022 to 2023 yesterday and I now receive this error message: The GPU device has been suspended. Use GetDeviceRemovedReason. Any help will be appreciated.

How to

This topic has been closed for replies.

Mohit Goyal

Community Manager

Hi all,

We're happy to announce the release of Adobe Bridge Beta (13.0.2.630). This update includes the fix for this issue. Also, this Beta release includes several bug fixes done in the 13.0.1 public release. For details, see Fixed issues.

Steps to install/update

Install: Go to the Creative Cloud desktop app and select Beta apps in the left sidebar of the Apps panel. Then select install for your beta app.

Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel and Check for updates. Then click update for your beta app.

Let us know if this Beta release resolves the problem for those affected, and share your feedback.

Thanks,

Mohit

K

krnirmalkr

Adobe Employee

Hi Tallship,

Thank you for your feedback.

Could you share the following details about the issue:

System configuration
The DirectX Diagnostic Info
Details of the operation or workflow, when the issue is faced.

Please share the file/files on which you are observing the issue at sharewithbr@adobe.com

Regards,

Bridge Team

R

Rone 44

Participant

Als ik een voorbeeld in bridge 2023 probeer te openen krijg ik de zelfde melding en

wordt Bridge 2023 afgesloten. Na lang zoeken heb ik een oplossing gevonden door in

PhotoShop via Menu Bestand voor Bladeren in Bridge te kiezen.

Bridge wordt dan gestart en werkt weer naar behoren, zelfs als ik dan PhotoShop

Stop blijft de Bridge normaal functioneren.

Ik werk op een Laptop met Windows 10 en NVIDIA GeForce GTX1050

Zoals ik dat zie is dat een Bug in Bridge maar op deze manier kan ik er wel mee leven.

GottfriedR

Known Participant

Do not download the new Bridge Version, it is not stable. It pumps Raw Pictures (arw) from dark to hell. I myself returned to the previous Version and it workes.

gary_sc

Community Expert

Since Bridge CANNOT make any adjustments to an image, this doesn't make any sense. Either there is an issue as to how it's viewing images or you are having issues with Adobe Camera Raw. Please be specific.

Also, ACR, or any raw adjustment application, CANNOT make any pertinent changes to an image. So if you are having an issue with ACR, the damage you see, while obviously an issue, is not perminent.

GottfriedR

Known Participant

This is just a guess from your side. the brigthness of the preview windows changes continously from dark to light like a candle in the wind....And it si clearly a bug of the new Version. the older one works better.

V

VarunVarshney

Community Manager

Hi @Tallship ,

Thanks for reporting this issue.

Can you share more details about the system environment i.e. (Machine configuration, GPU information, OS version). Also, are you able to continue working with Bridge or is this blocking your workflow on every launch?

Can you also share the BridgeLog.log file located at :

Mac : /Users/<user>/Library/Application Support/Adobe/Bridge 2023/BridgeLog.log
Win : %appdata%\Roaming\Adobe\Bridge 2023

Thanks,

Bridge team

T

TallshipAuthor

Participant

problem somehow resolved itself. - working properly now

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