Adobe Bridge 2025 problem crash or freeze

Report · Oct 29, 2024

When is this application going to be sorted into something usable?

I installed Bridge 2025 and it opens. As soon as I click on anything to navigate it comes up with the message 'Not Responding'

Have tried myriad things to get it to work.

The only thing that gets it workable is deleting the Bridge 2025 folder in Roaming Data.

That lasts for one session. Re Open Bridge and guess what?

'Not Responding'

Seriously,

Fix the program or delete it from your inventory.

Thanks

Report · Oct 30, 2024

I have the same issue. Tried uninstalling, dumping preferences, then reinstalling -- no dice.

Report · Nov 07, 2024

Hi @andrewm77458197 ,

Thanks for your feedback.
Are you still facing this issue? If yes, could you share the following details about the issue:

System configuration
What kind of files/format contained in the opening folder.

Please share the sample file/files on which you are observing the issue and the video of the issue at sharewithbr@adobe.com and mention this thread.

Thanks,
Bridge Team

Report · Nov 14, 2024

Hi all,

I have the same problem. NO version of Bridge is working. After opening it crush. I have Sonoma 14.7.1

Report · Dec 17, 2024

Hi @andrewm77458197 , @LightScavenger , @RLM-2025 , @davidm83796803

Thanks for reporting the crash which you have been observing . We apologize for the inconvenience caused to you and understand this can be frustrating. We have a known issue with latest Substance3DViewer plugin for Photoshop, which is causing Bridge to crash and hence we want to ascertain if you are facing the same :

To further isolate the issue, could you help with the following:

Have you installed the Photoshop BETA along with the Adobe Bridge?

If yes,

Can you try moving the Substance3DViewerForPs.plugin present at the location “/Library/Application Support/Adobe/Plug-Ins/CC/File Formats”, to another location and then relaunch the Bridge?
And/ Or, can you try uninstalling the PS BETA and check if you are still facing the crash?

More details about this issue and workaround is at : https://helpx.adobe.com/bridge/kb/bridge-crashes-when-used-with-photoshop-beta.html

Do share if this works for you.

Thanks,

Bridge team

Report · Nov 22, 2024

Exactly...and we are paying how month per month for this? Do I need to revert to 2024? I mean, hard can they mess up Bridge?

Report · Nov 29, 2024

Adobe Bridge - now a waste of time and money - why are we paying for software that crashes after opening - absolutely •••••• useless

Report · Dec 09, 2024

Have the same problem. It only works, when use the "compatibility modus" to start in Windows 11.

Report · Dec 17, 2024

I am having the same issue. I first thought my own hardware was at issue. Bridge 2025 only works by using Campatibility mode in Windows 11. I'm and back to Bridge 2024 and the issue is solved. BTW DXO PureRAW 4 is in the same boat after its most recent update. We are not beta testers. We are paying for software and using it as professionals. Anyone else have a fix?

Report · Jan 01, 2025

Exactly the same problem for me. Gave Adobe support remote access to my computer but after about an hour of trying to fix it they disappeared. Not impressed.

Report · Jan 13, 2025

Same problem here as well. Went nuclear - completely reinstalled Adobe Creative Cloud. No dice. Finally, Adobe support had me create a test user profile and install Bridge there. Believe it or not, it worked. The challenge, though, is that now they want me to take time port my entire current profile, apps, docs, prefs, everythign to the new profile. All to get Adobe Bridge to work.

Report · Jan 23, 2025

David,
How did you contact support? In my biggest folder with 577 MB of images, Bridge freezes up, won't allow files to be moved, and loses the file stack. This has been happening for the longest time, no matter which version. The small folders work fine. It has a very hard time with the big folders.
Thanks!

Report · Jan 24, 2025

I used the Adobe Virtual Assistant in Adobe Help. When the Virtual Assistant could not help me it passed me on to a human assistant.

Report · Jan 24, 2025

Thanks! I'll try it.

Report · Jan 24, 2025

David,
The tech told me that I'd have to split my large folders into smaller folders. Well, I already knew that, but I don't find it feasible. He's going to check to see if there's another solution outside of splitting folders or creating a new user on the OS.
From what the tech told me, you wouldn't have to move apps or data if you use Windows Teams (for Windows obviously). And I'm not sure how using a different profile solves the problem.

Report · Jan 27, 2025

Adobe Bridge 2024/2025 is no longer working with my Dell Precision 7560 i9-11950H running Windows 10 Enterprise. It's a gov machine so I can't customize for work arounds. I used to have to disconnect graphics stuff to get Bridge to work on my Acer home computer but now the Acer is all good with Bridge 2025. Basically, home good work bad when it used to be the other way around.

Report · Jan 27, 2025

Just chiming in, since last update Bridge stopped working. It freezes on startup, then crashes.

Report · Feb 21, 2025

Hi,

Thanks for reporting the crash which you have been observing . We apologize for the inconvenience caused to you.

We have a known issue with latest Substance3DViewer plugin for Photoshop, which was causing Bridge to crash, which has been fixed in latest Bridge(15.0.2).

If you still facing the same issue, could you help with the following, to further isolate the issue,:

Have you installed the Photoshop BETA along with the Adobe Bridge?

If yes,

Can you try moving the Substance3DViewerForPs.plugin present at the location “/Library/Application Support/Adobe/Plug-Ins/CC/File Formats”, to another location and then relaunch the Bridge?
And/ Or, can you try uninstalling the PS BETA and check if you are still facing the crash?

More details about this issue and workaround is at : https://helpx.adobe.com/bridge/kb/bridge-crashes-when-used-with-photoshop-beta.html

Do share if this works for you.

Thanks,

Bridge team

Report · Feb 28, 2025

NEVER installed the Beta. Using the updated Bridge whih is when this started. Moved the plug in relaunched Bridge.DIDN'T WORK!! Here is the crash report

Translated Report (Full Report Below)

-------------------------------------

Process: Photo Downloader [20480]

Path: /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/Photo Downloader

Identifier: com.adobe.photodownloader

Version: 3.0

Code Type: X86-64 (Translated)

Parent Process: launchd [1]

User ID: 502

Date/Time: 2025-02-28 11:45:17.6559 -0500

OS Version: macOS 15.3.1 (24D70)

Report Version: 12

Anonymous UUID: 879A6D38-0C2D-F2DB-F3AD-BB77977CCDEB

Sleep/Wake UUID: 2A8CD0E0-26F5-415A-A9AE-AA17AAAED15C

Time Awake Since Boot: 73000 seconds

Time Since Wake: 9889 seconds

System Integrity Protection: enabled

Notes:

PC register does not match crashing frame (0x0 vs 0x7FF89FA46A84)

Crashed Thread: 21

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 6 Abort trap: 6

Terminating Process: Photo Downloader [20480]

Application Specific Information:

abort() called

Error Formulating Crash Report:

PC register does not match crashing frame (0x0 vs 0x7FF89FA46A84)

Thread 0:: Dispatch queue: com.apple.main-thread

0 ??? 0x7ff89fa46a84 ???

1 libsystem_kernel.dylib 0x7ff80f536f0e mach_msg2_trap + 10

2 libsystem_kernel.dylib 0x7ff80f5455fa mach_msg2_internal + 84

3 libsystem_kernel.dylib 0x7ff80f53e016 mach_msg_overwrite + 649

4 libsystem_kernel.dylib 0x7ff80f5371ff mach_msg + 19

5 CoreFoundation 0x7ff80f65f5bd __CFRunLoopServiceMachPort + 143

6 CoreFoundation 0x7ff80f65dfcd __CFRunLoopRun + 1393

7 CoreFoundation 0x7ff80f65d42c CFRunLoopRunSpecific + 550

8 HIToolbox 0x7ff81b25b413 RunCurrentEventLoopInMode + 292

9 HIToolbox 0x7ff81b260d63 ReceiveNextEventCommon + 501

10 HIToolbox 0x7ff81b261029 _BlockUntilNextEventMatchingListInModeWithFilter + 66

11 AppKit 0x7ff812f29b33 _DPSNextEvent + 902

12 AppKit 0x7ff81397e8b8 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1290

13 AppKit 0x7ff812f1aaa9 -[NSApplication run] + 610

14 libqcocoa.dylib 0x10f56d92a 0x10f537000 + 223530

15 QtCore 0x111c4ff17 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 471

16 QtCore 0x111c53ec2 QCoreApplication::exec() + 130

17 Photo Downloader 0x1045f6921 main + 1881

18 dyld 0x204d372cd start + 1805

Thread 1:: com.apple.rosetta.exceptionserver

0 runtime 0x7ff7ffcc2ea0 0x7ff7ffcbf000 + 16032

Thread 2:

0 runtime 0x7ff7ffce1954 0x7ff7ffcbf000 + 141652

Thread 3:

0 runtime 0x7ff7ffce1954 0x7ff7ffcbf000 + 141652

Thread 4:

0 runtime 0x7ff7ffce1954 0x7ff7ffcbf000 + 141652

Thread 5:: Thread (pooled)

0 ??? 0x7ff89fa46a84 ???

1 libsystem_kernel.dylib 0x7ff80f539aaa __psynch_cvwait + 10

2 libsystem_pthread.dylib 0x7ff80f5787a8 _pthread_cond_wait + 1193

3 QtCore 0x111a97466 0x111a6e000 + 169062

4 QtCore 0x111a9717e 0x111a6e000 + 168318

5 QtCore 0x111a970d4 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 84

6 QtCore 0x111a939b6 0x111a6e000 + 154038

7 QtCore 0x111a8f470 0x111a6e000 + 136304

8 libsystem_pthread.dylib 0x7ff80f578253 _pthread_start + 99

9 libsystem_pthread.dylib 0x7ff80f573bef thread_start + 15

Thread 6:: Thread (pooled)

0 ??? 0x7ff89fa46a84 ???

1 libsystem_kernel.dylib 0x7ff80f539aaa __psynch_cvwait + 10

2 libsystem_pthread.dylib 0x7ff80f5787a8 _pthread_cond_wait + 1193

3 QtCore 0x111a97466 0x111a6e000 + 169062

4 QtCore 0x111a9717e 0x111a6e000 + 168318

5 QtCore 0x111a970d4 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 84

6 QtCore 0x111a939b6 0x111a6e000 + 154038

7 QtCore 0x111a8f470 0x111a6e000 + 136304

8 libsystem_pthread.dylib 0x7ff80f578253 _pthread_start + 99

9 libsystem_pthread.dylib 0x7ff80f573bef thread_start + 15

Thread 7:: Thread (pooled)

0 ??? 0x7ff89fa46a84 ???

1 libsystem_kernel.dylib 0x7ff80f539aaa __psynch_cvwait + 10

2 libsystem_pthread.dylib 0x7ff80f5787a8 _pthread_cond_wait + 1193

3 QtCore 0x111a97466 0x111a6e000 + 169062

4 QtCore 0x111a9717e 0x111a6e000 + 168318

5 QtCore 0x111a970d4 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 84

6 QtCore 0x111a939b6 0x111a6e000 + 154038

7 QtCore 0x111a8f470 0x111a6e000 + 136304

8 libsystem_pthread.dylib 0x7ff80f578253 _pthread_start + 99

9 libsystem_pthread.dylib 0x7ff80f573bef thread_start + 15

Thread 8:: Thread (pooled)

0 ??? 0x7ff89fa46a84 ???

1 libsystem_kernel.dylib 0x7ff80f539aaa __psynch_cvwait + 10

2 libsystem_pthread.dylib 0x7ff80f5787a8 _pthread_cond_wait + 1193

3 QtCore 0x111a97466 0x111a6e000 + 169062

4 QtCore 0x111a9717e 0x111a6e000 + 168318

5 QtCore 0x111a970d4 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 84

6 QtCore 0x111a939b6 0x111a6e000 + 154038

7 QtCore 0x111a8f470 0x111a6e000 + 136304

8 libsystem_pthread.dylib 0x7ff80f578253 _pthread_start + 99

9 libsystem_pthread.dylib 0x7ff80f573bef thread_start + 15

Thread 9:: Thread (pooled)

0 ??? 0x7ff89fa46a84 ???

1 libsystem_kernel.dylib 0x7ff80f539aaa __psynch_cvwait + 10

2 libsystem_pthread.dylib 0x7ff80f5787a8 _pthread_cond_wait + 1193

3 QtCore 0x111a97466 0x111a6e000 + 169062

4 QtCore 0x111a9717e 0x111a6e000 + 168318

5 QtCore 0x111a970d4 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 84

6 QtCore 0x111a939b6 0x111a6e000 + 154038

7 QtCore 0x111a8f470 0x111a6e000 + 136304

8 libsystem_pthread.dylib 0x7ff80f578253 _pthread_start + 99

9 libsystem_pthread.dylib 0x7ff80f573bef thread_start + 15

Thread 10:: Thread (pooled)

0 ??? 0x7ff89fa46a84 ???

1 libsystem_kernel.dylib 0x7ff80f539aaa __psynch_cvwait + 10

2 libsystem_pthread.dylib 0x7ff80f5787a8 _pthread_cond_wait + 1193

3 QtCore 0x111a97466 0x111a6e000 + 169062

4 QtCore 0x111a9717e 0x111a6e000 + 168318

5 QtCore 0x111a970d4 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 84

6 QtCore 0x111a939b6 0x111a6e000 + 154038

7 QtCore 0x111a8f470 0x111a6e000 + 136304

8 libsystem_pthread.dylib 0x7ff80f578253 _pthread_start + 99

9 libsystem_pthread.dylib 0x7ff80f573bef thread_start + 15

Thread 11:: Thread (pooled)

0 ??? 0x7ff89fa46a84 ???

1 libsystem_kernel.dylib 0x7ff80f539aaa __psynch_cvwait + 10

2 libsystem_pthread.dylib 0x7ff80f5787a8 _pthread_cond_wait + 1193

3 QtCore 0x111a97466 0x111a6e000 + 169062

4 QtCore 0x111a9717e 0x111a6e000 + 168318

5 QtCore 0x111a970d4 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 84

6 QtCore 0x111a939b6 0x111a6e000 + 154038

7 QtCore 0x111a8f470 0x111a6e000 + 136304

8 libsystem_pthread.dylib 0x7ff80f578253 _pthread_start + 99

9 libsystem_pthread.dylib 0x7ff80f573bef thread_start + 15

Thread 12:: Thread (pooled)

0 ??? 0x7ff89fa46a84 ???

1 libsystem_kernel.dylib 0x7ff80f539aaa __psynch_cvwait + 10

2 libsystem_pthread.dylib 0x7ff80f5787a8 _pthread_cond_wait + 1193

3 QtCore 0x111a97466 0x111a6e000 + 169062

4 QtCore 0x111a9717e 0x111a6e000 + 168318

5 QtCore 0x111a970d4 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 84

6 QtCore 0x111a939b6 0x111a6e000 + 154038

7 QtCore 0x111a8f470 0x111a6e000 + 136304

8 libsystem_pthread.dylib 0x7ff80f578253 _pthread_start + 99

9 libsystem_pthread.dylib 0x7ff80f573bef thread_start + 15

Thread 13:: cr_scratch

0 ??? 0x7ff89fa46a84 ???

1 libsystem_kernel.dylib 0x7ff80f539aaa __psynch_cvwait + 10

2 libsystem_pthread.dylib 0x7ff80f5787a8 _pthread_cond_wait + 1193

3 libc++.1.dylib 0x7ff80f4bca04 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18

4 Camera Raw 0x13693032b 0x13599a000 + 16343851

5 Camera Raw 0x1365c6ea1 0x13599a000 + 12766881

6 libsystem_pthread.dylib 0x7ff80f578253 _pthread_start + 99

7 libsystem_pthread.dylib 0x7ff80f573bef thread_start + 15

Thread 14:

0 ??? 0x7ff89fa46a84 ???

1 libsystem_kernel.dylib 0x7ff80f539aaa __psynch_cvwait + 10

2 libsystem_pthread.dylib 0x7ff80f5787a8 _pthread_cond_wait + 1193

3 libc++.1.dylib 0x7ff80f4bca04 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18

4 Camera Raw 0x137fac127 0x13599a000 + 39919911

5 Camera Raw 0x137faca93 0x13599a000 + 39922323

6 libsystem_pthread.dylib 0x7ff80f578253 _pthread_start + 99

7 libsystem_pthread.dylib 0x7ff80f573bef thread_start + 15

Thread 15:

0 ??? 0x7ff89fa46a84 ???

1 libsystem_kernel.dylib 0x7ff80f539aaa __psynch_cvwait + 10

2 libsystem_pthread.dylib 0x7ff80f5787a8 _pthread_cond_wait + 1193

3 libc++.1.dylib 0x7ff80f4bca04 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18

4 Camera Raw 0x137f1b9a3 0x13599a000 + 39328163

5 Camera Raw 0x137f1b8e6 0x13599a000 + 39327974

6 libsystem_pthread.dylib 0x7ff80f578253 _pthread_start + 99

7 libsystem_pthread.dylib 0x7ff80f573bef thread_start + 15

Thread 16:

0 ??? 0x7ff89fa46a84 ???

1 libsystem_kernel.dylib 0x7ff80f539aaa __psynch_cvwait + 10

2 libsystem_pthread.dylib 0x7ff80f5787a8 _pthread_cond_wait + 1193

3 libc++.1.dylib 0x7ff80f4bca04 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18

4 Camera Raw 0x137f1b9a3 0x13599a000 + 39328163

5 Camera Raw 0x137f1b8e6 0x13599a000 + 39327974

6 libsystem_pthread.dylib 0x7ff80f578253 _pthread_start + 99

7 libsystem_pthread.dylib 0x7ff80f573bef thread_start + 15

Thread 17:

0 ??? 0x7ff89fa46a84 ???

1 libsystem_kernel.dylib 0x7ff80f539aaa __psynch_cvwait + 10

2 libsystem_pthread.dylib 0x7ff80f5787a8 _pthread_cond_wait + 1193

3 libc++.1.dylib 0x7ff80f4bca04 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18

4 Camera Raw 0x137f1b9a3 0x13599a000 + 39328163

5 Camera Raw 0x137f1b8e6 0x13599a000 + 39327974

6 libsystem_pthread.dylib 0x7ff80f578253 _pthread_start + 99

7 libsystem_pthread.dylib 0x7ff80f573bef thread_start + 15

Thread 18:: BGThread (Apple M1 Max)

0 ??? 0x7ff89fa46a84 ???

1 libsystem_kernel.dylib 0x7ff80f539aaa __psynch_cvwait + 10

2 libsystem_pthread.dylib 0x7ff80f5787a8 _pthread_cond_wait + 1193

3 libc++.1.dylib 0x7ff80f4bca04 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18

4 Camera Raw 0x136a2a503 0x13599a000 + 17368323

5 Camera Raw 0x1365c6ea1 0x13599a000 + 12766881

6 libsystem_pthread.dylib 0x7ff80f578253 _pthread_start + 99

7 libsystem_pthread.dylib 0x7ff80f573bef thread_start + 15

Thread 19:

0 runtime 0x7ff7ffce1954 0x7ff7ffcbf000 + 141652

Thread 20:

0 ??? 0x7ff89fa46a84 ???

1 libsystem_kernel.dylib 0x7ff80f5405c6 __sigwait + 10

2 libsystem_pthread.dylib 0x7ff80f578954 sigwait + 29

3 Photo Downloader 0x1046e8f98 PtSignalThread::start() + 36

4 Photo Downloader 0x1046ecf50 Pt::ThreadStartInternal(void*) + 24

5 libsystem_pthread.dylib 0x7ff80f578253 _pthread_start + 99

6 libsystem_pthread.dylib 0x7ff80f573bef thread_start + 15

Thread 21 Crashed:

0 ??? 0x7ff89fa46a84 ???

1 libsystem_kernel.dylib 0x7ff80f53dc52 __pthread_kill + 10

2 libsystem_pthread.dylib 0x7ff80f577f85 pthread_kill + 262

3 libsystem_c.dylib 0x7ff80f498b19 abort + 126

4 libc++abi.dylib 0x7ff80f52f163 abort_message + 258

5 libc++abi.dylib 0x7ff80f5200ce demangling_terminate_handler() + 266

6 libobjc.A.dylib 0x7ff80f1bd013 _objc_terminate() + 96

7 libc++abi.dylib 0x7ff80f52e53b std::__terminate(void (*)()) + 6

8 libc++abi.dylib 0x7ff80f531237 __cxxabiv1::failed_throw(__cxxabiv1::__cxa_exception*) + 27

9 libc++abi.dylib 0x7ff80f53121c __cxa_throw + 69

10 libobjc.A.dylib 0x7ff80f1b5011 objc_exception_throw + 317

11 CoreFoundation 0x7ff80f6cea2c +[NSException raise:format:] + 220

12 AppKit 0x7ff812f35468 -[_NSTaggedPointerColor redComponent] + 34

13 icmanager 0x124ece238 CICMediaItem::GetThumbnailForThisItem() + 600

14 icmanager 0x124ecdf9d CICMediaItem::GetThumbnailSize(unsigned long&) + 29

15 Photo Downloader 0x10465a137 PtImageThumbnailThread::start() + 3597

16 Photo Downloader 0x1046ecf50 Pt::ThreadStartInternal(void*) + 24

17 libsystem_pthread.dylib 0x7ff80f578253 _pthread_start + 99

18 libsystem_pthread.dylib 0x7ff80f573bef thread_start + 15

Thread 22:

0 ??? 0x7ff89fa46a84 ???

1 libsystem_kernel.dylib 0x7ff80f539976 __semwait_signal + 10

2 libsystem_c.dylib 0x7ff80f427cc1 nanosleep + 199

3 bridgeappmanager 0x124d40a58 ScObjects::Thread::wait(unsigned int) + 56

4 bridgeappmanager 0x124d3b97c ScObjects::BridgeTalkThread::run() + 252

5 bridgeappmanager 0x124d406d7 ScObjects::Thread::go(void*) + 151

6 libsystem_pthread.dylib 0x7ff80f578253 _pthread_start + 99

7 libsystem_pthread.dylib 0x7ff80f573bef thread_start + 15

Thread 23:: com.apple.NSEventThread

0 ??? 0x7ff89fa46a84 ???

1 libsystem_kernel.dylib 0x7ff80f536f0e mach_msg2_trap + 10

2 libsystem_kernel.dylib 0x7ff80f5455fa mach_msg2_internal + 84

3 libsystem_kernel.dylib 0x7ff80f53e016 mach_msg_overwrite + 649

4 libsystem_kernel.dylib 0x7ff80f5371ff mach_msg + 19

5 CoreFoundation 0x7ff80f65f5bd __CFRunLoopServiceMachPort + 143

6 CoreFoundation 0x7ff80f65dfcd __CFRunLoopRun + 1393

7 CoreFoundation 0x7ff80f65d42c CFRunLoopRunSpecific + 550

8 AppKit 0x7ff81307f06d _NSEventThread + 127

9 libsystem_pthread.dylib 0x7ff80f578253 _pthread_start + 99

10 libsystem_pthread.dylib 0x7ff80f573bef thread_start + 15

Thread 24:

0 runtime 0x7ff7ffce1954 0x7ff7ffcbf000 + 141652

Thread 25:

0 runtime 0x7ff7ffce1954 0x7ff7ffcbf000 + 141652

Thread 26:

0 runtime 0x7ff7ffce1954 0x7ff7ffcbf000 + 141652

Thread 27:

0 runtime 0x7ff7ffce1954 0x7ff7ffcbf000 + 141652

Thread 28:

0 runtime 0x7ff7ffce1954 0x7ff7ffcbf000 + 141652

Thread 29:

0 runtime 0x7ff7ffce1954 0x7ff7ffcbf000 + 141652

Thread 30:: HIE: __ 59c9f76cdddb2ac 2025-02-28 11:45:17.636

0 ??? 0x7ff89fa46a84 ???

1 libsystem_kernel.dylib 0x7ff80f536f0e mach_msg2_trap + 10

2 libsystem_kernel.dylib 0x7ff80f5455fa mach_msg2_internal + 84

3 libsystem_kernel.dylib 0x7ff80f55d89b thread_suspend + 83

4 HIServices 0x7ff815f7f69b SOME_OTHER_THREAD_SWALLOWED_AT_LEAST_ONE_EXCEPTION + 16

5 Foundation 0x7ff8105f9483 __NSThread__start__ + 1007

6 libsystem_pthread.dylib 0x7ff80f578253 _pthread_start + 99

7 libsystem_pthread.dylib 0x7ff80f573bef thread_start + 15

Thread 21 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000

rdi: 0x00007ff8524b6a00 rsi: 0x000000030de96000 rbp: 0xffffffffffffffff rsp: 0x000000030de90130

r8: 0x000000030de902a8 r9: 0xffffffffffffffff r10: 0x0000000000000000 r11: 0x00007ff80f532bc9

r12: 0x00007ff8524b6a00 r13: 0x0000003000000008 r14: 0x0000000000009403 r15: 0x0000000000000016

rip: <unavailable> rfl: 0x0000000000000287

tmp0: 0xffffffffffffffff tmp1: 0x00007ff89fa46a58 tmp2: 0x00007ff80f53dc48

Binary Images:

0x204d31000 - 0x204dbcfff dyld (*) <f2913392-361a-304f-b30d-486be5639e2d> /usr/lib/dyld

0x7ff7ffcbf000 - 0x7ff7ffceefff runtime (*) <11b18945-107e-3e0d-91fa-b5d5ada3c0c4> /usr/libexec/rosetta/runtime

0x10cf2c000 - 0x10cf93fff libRosettaRuntime (*) <4cb71c5f-4e41-3ce6-a65a-b283bc4bfab5> /Library/Apple/*/libRosettaRuntime

0x1045f2000 - 0x10489dfff com.adobe.photodownloader (*) <3a95110a-c94d-35ec-9088-d8759e1387e0> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/Photo Downloader

0x10d644000 - 0x10d753fff org.qt-project.QtNetwork (5.15) <01ccee53-99ef-3655-a503-1acf3c2a92db> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtNetwork.framework/Versions/5/QtNetwork

0x10dfea000 - 0x10e5c0fff com.adobe.CoolType (AdobeCoolType 5.16.00.38314) <6a1ec723-8bb8-3203-9fc1-00fa036d7153> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/adobecooltype.framework/Versions/A/AdobeCoolType

0x10d549000 - 0x10d5a4fff com.adobe.BIB (AdobeBIB 1.2.03.38314) <eaae0166-9cc3-38b7-80d0-d18d3b639dcf> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/adobebib.framework/Versions/A/AdobeBIB

0x10ed17000 - 0x10ef3ffff com.adobe.ACE (AdobeACE 2.20.02.38314) <6c9a377f-6b07-37c0-9257-b559f50d8959> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/adobeace.framework/Versions/A/AdobeACE

0x10da31000 - 0x10da8efff com.adobe.AdobeXMPCore (Adobe XMP Core 5.0 -c 49) <dc8e48ba-e6f8-0fcd-faf2-67db27d65dbd> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP

0x10f935000 - 0x10fd74fff org.qt-project.QtWidgets (5.15) <4ee736ea-4f44-30ba-910b-b7073d21bbe3> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtWidgets.framework/Versions/5/QtWidgets

0x1106fc000 - 0x110b5bfff org.qt-project.QtGui (5.15) <e76ea603-35e0-3b2d-b737-24486186931b> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtGui.framework/Versions/5/QtGui

0x111a6e000 - 0x111fb5fff org.qt-project.QtCore (5.15) <36d42319-00e0-3531-859b-0beb816fe2ec> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtCore.framework/Versions/5/QtCore

0x10db08000 - 0x10db3ffff org.qt-project.QtXml (5.15) <161794ac-7548-3b2f-8a78-7a7d4756aa81> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtXml.framework/Versions/5/QtXml

0x10dc66000 - 0x10dcddfff com.adobe.FileInfo.framework (Adobe XMP FileInfo 5.0 -i 33 (debug)) <ad0a46e3-948a-1244-4909-12244e1fbf0a> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo

0x10d4e3000 - 0x10d4e7fff com.adobe.ape.shim (3.4.0.1) <194f2943-7d41-fe5e-65f4-ddacb14a7783> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape

0x10f537000 - 0x10f696fff libqcocoa.dylib (*) <30bfece8-8d72-35ac-a003-fbad6c25de1a> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/QtPlugins/platforms/libqcocoa.dylib

0x10f385000 - 0x10f3e4fff org.qt-project.QtDBus (5.15) <54cae924-b825-36be-9f42-5c94af6c1f31> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtDBus.framework/Versions/5/QtDBus

0x10df1a000 - 0x10df45fff org.qt-project.QtPrintSupport (5.15) <74fc751e-ba98-39c5-bd4d-4eb26e336927> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtPrintSupport.framework/Versions/5/QtPrintSupport

0x1118d0000 - 0x1118f7fff libqmacstyle.dylib (*) <09a75ba2-f035-3fa2-b2c4-a7b9f774772d> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/QtPlugins/styles/libqmacstyle.dylib

0x123ae7000 - 0x123b06fff com.adobe.PSPluginSupport (1.0) <bd03f4f1-d464-3493-99f8-04c9752955c4> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/PSPluginSupport.framework/Versions/A/PSPluginSupport

0x123dab000 - 0x123e14fff Photoshop Adapter (*) <ecefe7ff-f296-348c-8f17-def8fa1b9e5c> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/plugins/Photoshop Adapter.plugin/Contents/MacOS/Photoshop Adapter

0x124169000 - 0x1241cffff MultiProcessor Support (20.0) <fb19539a-003e-3f77-98a9-70ec33341c7e> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/plugins/MultiProcessor Support.plugin/Contents/MacOS/MultiProcessor Support

0x1242ff000 - 0x124393fff MMXCore (20.0) <3e094bf2-71d9-3298-8b0b-1a0673dc8b6e> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/plugins/MMXCore.plugin/Contents/MacOS/MMXCore

0x13599a000 - 0x13dea3fff com.adobe.CameraRaw (17.2 (2155)) <6adf74da-2d60-3f83-b813-3a85fac067b8> /Library/Application Support/Adobe/*/Camera Raw.plugin/Contents/MacOS/Camera Raw

0x125881000 - 0x125ff4fff com.apple.AGXMetalG13X (324.6) <bcc4e1b6-fa9e-353e-9190-d91b5dffac70> /System/Library/Extensions/AGXMetalG13X.bundle/Contents/MacOS/AGXMetalG13X

0x124c14000 - 0x124c1bfff musbmanager (1.0) <76e97cef-92db-3830-bd63-c2a369ded249> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/moxplugins/musbmanager.framework/Versions/A/musbmanager

0x124d0c000 - 0x124d77fff com.apple.carbonframeworktemplate (1.0) <a0c111a1-7634-3d8a-acca-df99441c4711> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/moxplugins/bridgeappmanager.framework/Versions/A/bridgeappmanager

0x124c46000 - 0x124c49fff com.adobe.preference-xml-parser (1.0) <735b5df2-8c39-3c92-ac9e-164ad024d81a> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/preference_xml_parser.framework/Versions/A/preference_xml_parser

0x124ebe000 - 0x124ed5fff com.adobe.icmanager2 (*) <88315cba-5041-3f5c-bf59-f05b9244d782> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/moxplugins/icmanager.framework/Versions/A/icmanager

0x1253c1000 - 0x1254bbfff com.adobe.adobe_caps (adobe_caps 10.0.0.6) <f42b5047-a935-3b78-9f9a-f4841c6dee88> /Applications/Adobe Bridge 2025/Adobe Bridge 2025.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps

0x1251ad000 - 0x1251b9fff libobjc-trampolines.dylib (*) <6db6943b-4158-37b9-8727-c91bbcfbb2aa> /usr/lib/libobjc-trampolines.dylib

0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

0x7ff80f536000 - 0x7ff80f571fff libsystem_kernel.dylib (*) <c214d771-f6a3-30be-b657-b4e0cb81c9df> /usr/lib/system/libsystem_kernel.dylib

0x7ff80f5e3000 - 0x7ff80fa7fff2 com.apple.CoreFoundation (6.9) <8b4f51ea-b62c-3344-9fce-36ae59d6d2d1> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7ff81b16c000 - 0x7ff81b448ff5 com.apple.HIToolbox (2.1.1) <0d3fd4c1-55be-30b9-aa97-225609c52278> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox

0x7ff812ee9000 - 0x7ff8143e3ff7 com.apple.AppKit (6.9) <e3f76bb8-4950-3c7a-8aa7-8516a93aeeb9> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x7ff80f572000 - 0x7ff80f57dfff libsystem_pthread.dylib (*) <2b452c39-67e1-3f73-87ca-5e07d5f1e90d> /usr/lib/system/libsystem_pthread.dylib

0x7ff80f4a1000 - 0x7ff80f51dffb libc++.1.dylib (*) <8323bbd6-c37a-33d4-bd4e-d12bc3b17415> /usr/lib/libc++.1.dylib

0x7ff80f418000 - 0x7ff80f4a0ff7 libsystem_c.dylib (*) <12e8dc9e-ee00-37e7-8830-dc84a6de23b1> /usr/lib/system/libsystem_c.dylib

0x7ff80f51e000 - 0x7ff80f535fff libc++abi.dylib (*) <772cbc4b-017a-3016-815a-35bc9b8ad230> /usr/lib/libc++abi.dylib

0x7ff80f1a0000 - 0x7ff80f1e2fdb libobjc.A.dylib (*) <a68afe60-6ec2-319a-8cba-70df5d8853a0> /usr/lib/libobjc.A.dylib

0x7ff815f42000 - 0x7ff815fa7ffa com.apple.HIServices (1.22) <f4d81a83-a4c8-370a-b62a-3ad58296c9f8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices

0x7ff8105a4000 - 0x7ff8113d4ff3 com.apple.Foundation (6.9) <ff5888c8-5530-389a-b032-c6aa06e6d180> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=1.4G resident=0K(0%) swapped_out_or_unallocated=1.4G(100%)

Writable regions: Total=1.9G written=2040K(0%) resident=2040K(0%) swapped_out=0K(0%) unallocated=1.9G(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

Accelerate framework 128K 1

Activity Tracing 256K 1

CG image 5492K 90

ColorSync 264K 34

CoreAnimation 440K 21

CoreGraphics 60K 8

CoreServices 620K 2

CoreUI image data 2676K 20

Foundation 388K 6

Image IO 11.2M 332

Kernel Alloc Once 8K 1

MALLOC 1.7G 68

MALLOC guard page 288K 18

Rosetta Arena 4096K 2

Rosetta Generic 2336K 581

Rosetta IndirectBranch 1024K 1

Rosetta JIT 128.0M 1

Rosetta Return Stack 580K 58

Rosetta Thread Context 580K 58

STACK GUARD 40K 10

Stack 22.8M 30

Stack Guard 56.1M 20

VM_ALLOCATE 3868K 36

VM_ALLOCATE (reserved) 24K 6 reserved VM address space (unallocated)

__CTF 824 1

__DATA 37.7M 943

__DATA_CONST 99.1M 925

__DATA_DIRTY 2565K 339

__FONT_DATA 2352 1

__INFO_FILTER 8 1

__LINKEDIT 196.2M 35

__OBJC_RO 76.9M 1

__OBJC_RW 2372K 2

__TEXT 1.2G 964

__TPRO_CONST 280K 2

mapped file 695.4M 126

owned unmapped memory 432K 1

page table in kernel 2040K 1

shared memory 1332K 14

=========== ======= =======

TOTAL 4.2G 4761

TOTAL, minus reserved VM space 4.2G 4761

-----------

Full Report

-----------

{"app_name":"Photo Downloader","timestamp":"2025-02-28 11:45:20.00 -0500","app_version":"","slice_uuid":"3a95110a-c94d-35ec-9088-d8759e1387e0","build_version":"3.0","platform":1,"bundleID":"com.adobe.photodownloader","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 15.3.1 (24D70)","roots_installed":0,"name":"Photo Downloader","incident_id":"F682B947-0649-4967-8657-3948EF51F886"}

{

"uptime" : 73000,

"procRole" : "Foreground",

"version" : 2,

"userID" : 502,

"deployVersion" : 210,

"modelCode" : "Mac13,1",

"coalitionID" : 11765,

"osVersion" : {

"train" : "macOS 15.3.1",

"build" : "24D70",

"releaseType" : "User"

},

"captureTime" : "2025-02-28 11:45:17.6559 -0500",

"codeSigningMonitor" : 1,

"incident" : "F682B947-0649-4967-8657-3948EF51F886",

"pid" : 20480,

"translated" : true,

"cpuType" : "X86-64",

"roots_installed" : 0,

"bug_type" : "309",

"procLaunch" : "2025-02-28 11:45:01.8161 -0500",

"procStartAbsTime" : 1768452240465,

"procExitAbsTime" : 1768831937366,

"procName" : "Photo Downloader",

"procPath" : "\/Applications\/Adobe Bridge 2025\/Adobe Bridge 2025.app\/Contents\/MacOS\/Photo Downloader.app\/Contents\/MacOS\/Photo Downloader",

"bundleInfo" : {"CFBundleVersion":"3.0","CFBundleIdentifier":"com.adobe.photodownloader"},

"storeInfo" : {"deviceIdentifierForVendor":"9695E29B-F400-5B54-9C7D-F7B2468FB2FB","thirdParty":true},

"parentProc" : "launchd",

"parentPid" : 1,

"coalitionName" : "com.adobe.photodownloader",

"crashReporterKey" : "879A6D38-0C2D-F2DB-F3AD-BB77977CCDEB",

"codeSigningID" : "com.adobe.photodownloader",

"codeSigningTeamID" : "JQ525L2MZD",

"codeSigningFlags" : 570490881,

"codeSigningValidationCategory" : 6,

"codeSigningTrustLevel" : 4294967295,

"bootSessionUUID" : "D95C100C-E990-4E75-B3D8-C07EC47FD384",

"wakeTime" : 9889,

"sleepWakeUUID" : "2A8CD0E0-26F5-415A-A9AE-AA17AAAED15C",

"sip" : "enabled",

"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},

"termination" : {"flags":0,"code":6,"namespace":"SIGNAL","indicator":"Abort trap: 6","byProc":"Photo Downloader","byPid":20480},

"asi" : {"libsystem_c.dylib":["abort() called"]},

"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},

"lastExceptionBacktrace" : [{"imageOffset":965502,"symbol":"__exceptionPreprocess","symbolLocation":226,"imageIndex":33},{"imageOffset":85778,"symbol":"objc_exception_throw","symbolLocation":62,"imageIndex":40},{"imageOffset":965164,"symbol":"+[NSException raise:format:]","symbolLocation":220,"imageIndex":33},{"imageOffset":312424,"symbol":"-[_NSTaggedPointerColor redComponent]","symbolLocation":34,"imageIndex":35},{"imageOffset":66104,"symbol":"CICMediaItem::GetThumbnailForThisItem()","symbolLocation":600,"imageIndex":28},{"imageOffset":65437,"symbol":"CICMediaItem::GetThumbnailSize(unsigned long&)","symbolLocation":29,"imageIndex":28},{"imageOffset":426295,"symbol":"PtImageThumbnailThread::start()","symbolLocation":3597,"imageIndex":3},{"imageOffset":1027920,"symbol":"Pt::ThreadStartInternal(void*)","symbolLocation":24,"imageIndex":3},{"imageOffset":25171,"symbol":"_pthread_start","symbolLocation":99,"imageIndex":36},{"imageOffset":7151,"symbol":"thread_start","symbolLocation":15,"imageIndex":36}],

"faultingThread" : 21,

"threads" : 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Model: Mac13,1, BootROM 11881.81.4, proc 10:8:2 processors, 32 GB, SMC

Graphics: Apple M1 Max, Apple M1 Max, Built-In

Display: Studio Display, 5120 x 2880 Retina, Main, MirrorOff, Online

Memory Module: LPDDR5, Samsung

AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4387), wl0: Oct 31 2024 06:05:19 version 20.10.1135.4.8.7.191 FWID 01-be01ecdc

IO80211_driverkit-1345.10 "IO80211_driverkit-1345.10" Dec 14 2024 17:47:07

Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports

Network Service: Ethernet, Ethernet, en0

PCI Card: pci8086,15f0, USB eXtensible Host Controller, Thunderbolt@3,0,0

USB Device: USB31Bus

USB Device: USB2 Hub

USB Device: MacBook Air SuperDrive

USB Device: USB2.0 Hub

USB Device: iPhone

USB Device: USB2.0 Hub

USB Device: HP Color LaserJet Pro 4201

USB Device: USB2.0 Hub

USB Device: Intuos BT S

USB Device: Hub in Apple Extended USB Keyboard

USB Device: USB Optical Mouse

USB Device: Apple Extended USB Keyboard

USB Device: SC-P900 Series

USB Device: USB3 Gen2 Hub

USB Device: USB3.0 Hub

USB Device: USB31Bus

USB Device: USB3 Gen2 Hub

USB Device: USB2 Hub

USB Device: Studio Display

Thunderbolt Bus: Mac Studio, Apple Inc.

Thunderbolt Device: Studio Display, Apple Inc., 1, 67.1

Thunderbolt Bus: Mac Studio, Apple Inc.

Report · Feb 03, 2025

I have wasted SO MUCH TIME on this issue and $$$ with my computer guy, trying to figure this problem out! None of the issue problems seem to work and now it appears that even if I try to install an earlier version, I'm forever stuck in this Bridge 2025 15.0.2 problem!