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Participating Frequently
October 26, 2018
Beantwortet

Adobe Bridge CC 2019 (on iMac) Freezing When Moving Files

  • October 26, 2018
  • 2 Antworten
  • 1345 Ansichten

I updated all my apps to 2019 a few days ago, however now every time I move any images into a new folder in bridge the whole program freezes. I can open in camera raw, I can edit images, I can rename files, deal with metadata ---I can do pretty much everything BUT when I got to move any images into a folder or another folder, It freezes.

By freezes I mean: I can't close the program, minimize the window, I cannot scroll or click on anything in the window. Most of my items on the menu are grayed out, but some like open new window allows me to use them. (I attached images below)

The only thing that works is force closing the application and starting over. But still freezes every time I move anything again.

THINGS I'VE TRIED:

I have cleared my cache & settings. I have opened and worked on camera raw images in photoshop. All the other applications seem to be working as normal.

I have contacted adobe support via chat but they said they would email me a solution but didn't read my issue at all! They send me a thread reply on not being able to open camera raw images in photoshop. NOT at all what I'm experiencing. LOL.

I am currently been on hold with technical support for 25 minutes now waiting for a rep. UGH.

I'm taking a wild leap that someone here has a solution I have overlooked?

Dieses Thema wurde für Antworten geschlossen.
Beste Antwort von Abhishek.Seth

Hi FullyAlive,

We are investigating this issue with Bridge CC2019

For now, please use right click to move files in CC 2019

Regards,

Abhishek Seth

2 Antworten

Legend
October 26, 2018

This is a known issue. You can use the contextual move menu or revert to 2018.

Participating Frequently
October 26, 2018

Thanks. I wish Adobe knew it was an issue. I just wasted two hours today with a rep that couldn't help & didn't know that. lol. Thank you for clarifying. I reverted to 2018.

Adobe Employee
October 29, 2018

Hi FullyAlive,

We are investigating this issue with Bridge CC2019

For now, please use right click to move files in CC 2019

Regards,

Abhishek Seth

Participating Frequently
October 26, 2018

FYI I have been on the phone now for over an hour and the support person was not able to fix the issue... I had to go back to working on 2018 by downloading it again