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Adobe Bridge creating duplicate RAW file on download

Community Beginner ,
Dec 08, 2022 Dec 08, 2022

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I have the latest version of Bridge installed 2023. I am using Windows 10 Pro.

 

When I ask Bridge to Get Photos From Camera and go to the Advanced Dialogue it is showing a duplicate of each RAW file. If I continue with the download the duplicated files are there and numbered _DSF1656-1.RAF. _DSF1656.RAF and so on. I have carried out all checks on the camera - Fujifilm X-T5 -  to ascertain that nothing is being duplicated in camera. I have also checked everything in Bridge that I can think of. 

Advice required please.

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correct answers 1 Correct answer

Community Expert , Jan 22, 2023 Jan 22, 2023

Hmm, I wonder if some of the preferences might be stuck on an earlier version.

 

Can you please reset your Preferences?

Quit Bridge (if running). Just before clicking on Bridge in the Dock or double-clicking the application for the Mac, press Command-Option-Shift. For PCs, press Control-Alt-Shift. Then open Bridge BUT KEEP your fingers on those keys until you see a window pop up. From the window, choose “Reset Preferences," "Entire Thumbnail Cache,” and/or "Reset Standard Workspaces.” In your ca

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LEGEND ,
Dec 08, 2022 Dec 08, 2022

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Don't use the Photo Downloader. I use the Finder or Windows Explorer depending on platform.

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Community Beginner ,
Dec 08, 2022 Dec 08, 2022

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Thanks for the advice but I WANT to use Bridge. I have used it for years
and have not had any problems until now. This must just be a bug which can
be sorted. I just wanted clarification so that I can stop thinking that the
camera was creating the problem

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LEGEND ,
Dec 08, 2022 Dec 08, 2022

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The Photo Downloader is buggy. Its been problematic for a few years at least. There are better options.

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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Are you using 13.0 or 13.0.1?

 

If the former, please download the latest update.

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Community Beginner ,
Dec 08, 2022 Dec 08, 2022

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Hello. I am using Version 13.01.583.

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Community Beginner ,
Jan 22, 2023 Jan 22, 2023

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I downloaded the most recent version of Bridge- which I normally love using. But I am having the same exact issue with both my Canon DSLR and my EOS r6.  So I think this is a Bridge issue. Anyone find a fix to this? 

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Community Expert ,
Jan 22, 2023 Jan 22, 2023

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This has been fixed in the updated version. Which version of Bridge are you using? And if you haven't already, download the latest version from the ACC application.

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Community Expert ,
Jan 22, 2023 Jan 22, 2023

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Hi, please make sure that you are using version 13.0.2, use the creative cloud app to check or update.

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Community Beginner ,
Jan 22, 2023 Jan 22, 2023

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I'm using version 13.02.636  

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Community Beginner ,
Jan 22, 2023 Jan 22, 2023

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Community Expert ,
Jan 22, 2023 Jan 22, 2023

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Hmm, I wonder if some of the preferences might be stuck on an earlier version.

 

Can you please reset your Preferences?

Quit Bridge (if running). Just before clicking on Bridge in the Dock or double-clicking the application for the Mac, press Command-Option-Shift. For PCs, press Control-Alt-Shift. Then open Bridge BUT KEEP your fingers on those keys until you see a window pop up. From the window, choose “Reset Preferences," "Entire Thumbnail Cache,” and/or "Reset Standard Workspaces.” In your case, choose "Reset Preferences."

 

Then please try importing again, let's see if that resets things.

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Community Expert ,
Jan 22, 2023 Jan 22, 2023

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Good detective work, Gary! Glad to read you are all set, Staciv

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Community Beginner ,
Jan 22, 2023 Jan 22, 2023

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This is what the image numbers look like with version 13.02.636   I have loved Bridge but this is a pain to have to go in and delete hundreds of wasted duplicates which takes time. 

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Community Beginner ,
Jan 22, 2023 Jan 22, 2023

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Sorry crossed messages.  I'll check the preferences. Thanks.

 

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Community Beginner ,
Jan 22, 2023 Jan 22, 2023

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Thank you! The Reset Preferences did the trick. Appreciate your time on a Sunday! 

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