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A
Albin_L
Participant
February 20, 2023
Question

Adobe Bridge - get photos from camera/card

  • February 20, 2023
  • 3 replies
  • 3468 views

I work in Adobe Bridge and uses it’s "get photo"-tool to download the pics from the cameras memory card. Been doing like this for many years w/o any problems.

 

But when Bridge got to version 13 something happened. At first it suddenly doubled the memory card. When I mounted one memory card, the "get photo"-tool showed “EOS_Digital #1” and “EOS_Digital #2”. Both "cards" showed the same images, but the ones on #1 was distorted in the preview (not when downloaded). This was a strange behavior, but not a big problem.

 

Today something else happend... Now the"get photo"-tool doesn’t show any memory card at all. I can see the card on the desktop (and in Bridge) and can manually copy the pics from the card. But the"get photo"-tool doesn’t show any card at all. I have tried several cards and two different card readers. But with the same result - the cards shows on the desktop (and in Bridge), but not in"get photo"-tool.

 

Any idea’s why this is happening and what to do?

 

The cards have been re-formatted in the camera. The cache in Bridge has been emptied. Mac OS has been updated. But I got the same result both before and after these measures.

 

MacBook Pro - Mac OS 13.2 / 13.2.1 - Adobe Bridge 13.0.2.636

3 replies

A
Albin_LAuthor
Participant
March 24, 2023

It seems to working after the release of version 13.0.3.693 yesterday. So far anyhow...

K
Karin28984222rsd1
Participant
March 24, 2023

Yes it works also for me after updating.

P
Community Manager
pankajg6675616Community Manager
Community Manager
February 24, 2023

Hi,

 

Thanks for your feedback.

We are aware of this issue and working on it.

Here is a help link for a workaround.

https://helpx.adobe.com/bridge/kb/bridge-and-macos-ventura.html

 

Thanks,

Bridge Team

H
hillep020547
Participant
February 24, 2023

Your 'workaround' isn't very helpful - while asking me to replace my system software (Ventura 13.2) with an older version...

When will this problem be resolved?

gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
February 24, 2023

No, do not back up your OS because of this. What you may wish to consider doing is simply locate the card in the Finder, and manually download the images to a folder on your computer. If you convert your images to DNG format (I always do), you can use the DNG Converter. You can download it from here: (Adobe Digital Negative Converterhttps://helpx.adobe.com › camera-raw › using › adobe-...)

 

You can also set any default metadata from the Tools menu in Bridge.

rolfhojer
rolfhojer
Known Participant
February 20, 2023

It's nice to read that others experience the same problem I reported 3 weeks ago. I still haven't heard anything from Adobe about this, though. There is something wrong with Bridge, especially 13.0.2.636. Bridge has been dodgy since last year, too many fancy things added with too little focus on a program for professionals. 

Maybe I'm lucky that still can import files from my SD-cards. CF-cards I import directly from the card. They don't show up in Photo Down loader at all.

Bridge has ceased being for professionals and as a professional photographer I must be able to rely that the program to do what it should, not doing something odd with every new update. 

It would be nice to see a reaction from the guys at Adobe. As it is now I get the feeling they think everything is hunky dory. But it isn't.

    K
    Karin28984222rsd1
    Participant
    March 23, 2023

    I have the same problem, it is disgusting.

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