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May 16, 2017
Answered

Adobe Bridge .MP4 preview just shows green

  • May 16, 2017
  • 1 reply
  • 1236 views

Many files dowloaded from youtube show green thumbnails and have a green or white noise image when previewed. But when double clicked and played in QT or finder they play fine. 

I've tried:
- clearing the cache
- moving the cache
- moving the file to my main HDD
- enabling / disabling full screen preview
- enabling / disabling software rendering
- setting all mp4 and quicktime extensions to play with QT
- restarting Bridge
- re-installing Bridge

Any suggestions?

Thanks

This topic has been closed for replies.
Correct answer Sahil.Chawla

Hi Alexeyzorsky,

The issue might be occurring due to some unsupported codecs causing conflict with Adobe Bridge, could you try converting your video to a different format and let us know if that helps?

Regards,

Sahil

1 reply

Sahil.Chawla
Adobe Employee
Sahil.ChawlaCorrect answer
Adobe Employee
May 31, 2017

Hi Alexeyzorsky,

The issue might be occurring due to some unsupported codecs causing conflict with Adobe Bridge, could you try converting your video to a different format and let us know if that helps?

Regards,

Sahil