Adobe Bridge not opening files? AIRobin error message?

[cfaella]

I use Adobe Bridge daily at work searching our servers for files, and all of a sudden I'm getting this error message when Bridge finds a file and I double click to open it... (see attached screenshot)

"The document "***" could not be opened. AIRobin cannot open files in the "Adobe Illustrator document" format."

This isn't only happening when trying to open AI files - it's happening when trying to open ANY file.

[Guest]

Moving to the Bridge forum from Get Started

[jbm007]

What OS?

Can you download the file to your system drive and open it?

You may have permision errors related to your server access.

[romantic_Walrus5C1F]

I was having the same problem yesterday. Solved it by opening the preferences in bridge and going to "File Type Associations" and changing all the extensions set to open with AiRobin (?!) to open in Illustrator. No idea why it defaulted to that application, I don't even have it on my system, could have been an update or something.

Works fine after manually changing it back to Illustrator.

[IDND - USA]

This was the Answer! Thank you!

[Taati]

I updated Bridge today to 10.0.1.126 and it has the same file association issue. Hassle to have to manually change associations each time.

[DiazEste]

The response from philvb-mint helped with opening illustrator files. However, it still does not work if I try right-clicking on a PDF file and say open with Illustrator. The Filetype association is set to open PDF with acrobat, as it should be. Adobe, what. is. going. on?

[DiazEste]

It's approaching a year later and I have not gotten any response to this. I am still working around this issue.

Is anyone at Adobe monitoring this community?

[Rick Bloker]

Can anyone tell me how to fix this annoying problem in Bridge?

The document "*****.eps could not be opened. AIRobin cannot open files in the "Encapsulated Postscript" format.

Please help as this is annoying.

Thanks!

[LinSims]

Let me move this to the Bridge forum for you, where you are more likely to receive an answer to your question.

Note that the Community Help forum is for help in how to use the Adobe Communities. Product questions should be posted in the associated product community.

[Chuck Uebele]

Can you open the file directly through Illustrator? Airobin is suppose to be a background process for saving certain types of files, which don't include eps.

I should probably move this to the Illustrator forum. Let me know if you want me to do that.

[Rick Bloker]

Hi Chuck, yes if I take the file and move it to my desktop then I can open it.

I am fine with moving this post. linsims thanks for the reminder.

Thanks! 

[Rick Bloker]

Here is a screenshot of the error message: 

[Chuck Uebele]

Yea, seems like a bug with Bridge, if you can open it elsewhere. I'll leave the post here, so maybe the Bridge team can see it, but you might want to also post in the IA forum.

[Rick Bloker]

Thanks Chuck! 

[Rick Bloker]

Is IA forum the Illustrator forum? I just posted it in the Bridge forum.

[Chuck Uebele]

Yes, IA is the Illustrator forum. This post is in the Bridge forum.

[Chuck Uebele]

I moved your new post to the Illustrator forum.

[jbm007]

File may have a corrupt preview thumbnail.

Try opening up file in AI, and resaving with new name.

[Rick Bloker]

Can anyone tell me how to fix this annoying problem in Bridge?

The document "*****.eps could not be opened. AIRobin cannot open files in the "Encapsulated Postscript" format.

I have attached screenshot of the error message.

Please help as this is annoying.

Thanks!

{Renamed by MOD}

[Chuck Uebele]

Moving to Illustrator forum from the Bridge forum. Post is also in the Bridge forum, but might be specific to IA.

Error Message in Bridge

[Ashutosh_Mishra · Accepted solution]

Hi there,

Thanks for reaching out. I'd recommend checking the preferences in Adobe Bridge. Under Edit > Preferences > File Type Associations, make sure EPS and other native vector graphics formats are set to open in Adobe Illustrator. If they are set to AIRobin, change them to Adobe Illustrator. I have also attached a screenshot as well for your reference:

Hope it helps.

Regards,

Ashutosh

[Rick Bloker]

Thanks AshutoshRox that worked! 

[TomAndrewBell]

Hi. I am having the same issue. I just updated my mac and now this had happened. This fix you suggested above is not working for me. Is there something else I can do please? I pay per month for this service so I am not very happy I keep having to deal with these issues. 

[Ashutosh_Mishra]

Hi there, sorry to hear about your experience. If Adobe Bridge is not the issue then you need to check the OS file association of .AI files. To do that, follow instructions on help article File type associations not working for Creative Cloud apps

Let us know how it goes. Thanks!